At the 2015 New Profit Gathering of Leaders (#NPGathering15), Code for America Founder and Executive Director Jennifer Pahlka, Black Girls CODE Founder & Executive Director Kimberly Bryant, and Pigeonly CEO Frederick Hutson talked about the importance of rethinking and reshaping broken systems. Through the lens of technology, they discussed how problems that get solved have everything to do with who’s doing the solving: their experience, perspective, and insights into whom they’re solving problems for. This is Jennifer Pahlka's deck from the talk. For more details about the event, visit: http://www.newprofit.org/npgathering15-reshaping-broken-systems-rethinking-who-is-in-the-lead/

1. TITLE if you want

2. The problems that
get solved have
everything to do
with who's doing
the solving

7. The strategy is
delivery
Mike Bracken, UK Government Digital Service

13. They have no use
for someone who
looks and dresses
like me.
Mikey Dickerson

14. It’s almost as if they
thought the nuts and
bolts of governing is for
peons. They are policy
people.
Steven Brill

15. What do we
want to borrow
from tech?

16. Old process
1. policy
2. process
3. systems
4. users
5. stasis

17. New process
1. users
2. service (re)design
3. system development
4. policy check
5. feedback

18. “One privilege the insured and well-off have is to
excuse the terrible quality of services the
government routinely delivers to the poor. Too
often, the press ignores — or simply never knows
— the pain and trouble of interfacing with
government bureaucracies that the poor struggle
with daily.”
Ezra Klein, Washington Post

20. 52,000
CalFresh
clients
2x Growth
30% Churn

25. [CLEAN]

31. “The app proposes a new kind of
more productive communication
between the two groups that moves
past angry and frustrated citizens on
one end, and a paralyzed city on the
other.”
-Fast Company Exist

32. People think I can
fix New Orleans’
problems. I’m just
a designer.

34. 1 doing
2 empathy
3 diversity

35. Code for America Fellows

40. No one has wanted me.
I can still contribute.
This is the only place
that has welcomed me
and let me help.

41. With,
not for