SlideShare uma empresa Scribd logo
1 de 24
Barack Obama* Knows
  Contextual Inquiry
  Yes We Can Improve Patron Experience!
                 * and special guests




            Cecily Walker
        Web Services Librarian
       Vancouver Public Library
What is Contextual
    Inquiry?
Contextual
inquiry helps
      you
 understand
 how people
 really work.
You learn how environments influence the way
           people use your services.
Contextual inquiry can reveal how physical
 limitations may inhibit user satisfaction.
How to begin
1. Define the problem
2. Figure out who to
      interview
3. Recruit and schedule
      participants
During the interview...
4. Know when to listen...
... and when to ask questions
5. Take notes.
6. Reward the participant for
        their time.
The data you gather
will help you better
  understand the
problems your users
       face ...
... and how to solve them.
Together
You can build a patron
     experience
That everyone will enjoy.
Yes We Can.
Photos from
The Official White
House Photostream
and the
BarackObama.com
   photostream
for copyright information,
           see
http://www.usa.gov/copyright.shtml
Thank you.

Mais conteúdo relacionado

Semelhante a Barack Obama Knows Contextual Inquiry

Pat Barbier PPT - Hot Topics June 2011
Pat Barbier PPT - Hot Topics June 2011Pat Barbier PPT - Hot Topics June 2011
Pat Barbier PPT - Hot Topics June 2011traciavet
 
How to conduct design research interviews
How to conduct design research interviewsHow to conduct design research interviews
How to conduct design research interviewsHJ Kwon
 
Essay Writing Service Usa, US Essay Writers
Essay Writing Service Usa, US Essay WritersEssay Writing Service Usa, US Essay Writers
Essay Writing Service Usa, US Essay WritersAna Espinal
 
Simple User Research Methods: the First Step to Improving Your Website
Simple User Research Methods: the First Step to Improving Your WebsiteSimple User Research Methods: the First Step to Improving Your Website
Simple User Research Methods: the First Step to Improving Your WebsiteRebecca Blakiston
 
Church Meeting Summary
Church Meeting SummaryChurch Meeting Summary
Church Meeting SummaryTracy Clark
 
New Descriptive Essay Examples For College Ima
New Descriptive Essay Examples For College ImaNew Descriptive Essay Examples For College Ima
New Descriptive Essay Examples For College ImaMary Montoya
 
Identify and approach the right social influencers | Unlocking the power of s...
Identify and approach the right social influencers | Unlocking the power of s...Identify and approach the right social influencers | Unlocking the power of s...
Identify and approach the right social influencers | Unlocking the power of s...CharityComms
 
Narrative Essay Best Websites To Sell Essays
Narrative Essay Best Websites To Sell EssaysNarrative Essay Best Websites To Sell Essays
Narrative Essay Best Websites To Sell EssaysJulie Jensen
 
The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...
The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...
The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...Don Boozer
 
Interview qs
Interview qsInterview qs
Interview qsa2cole13
 
Ivy League College Essays
Ivy League College EssaysIvy League College Essays
Ivy League College EssaysKaren Oliver
 
5 Paragraph Essay Students Guide Tips With Example
5 Paragraph Essay Students Guide Tips With Example5 Paragraph Essay Students Guide Tips With Example
5 Paragraph Essay Students Guide Tips With ExampleWendy Boyd
 
Essay About New York Subway. Online assignment writing service.
Essay About New York Subway. Online assignment writing service.Essay About New York Subway. Online assignment writing service.
Essay About New York Subway. Online assignment writing service.Lakeisha Johnson
 
PARSA social media session102810follow up
PARSA social media session102810follow upPARSA social media session102810follow up
PARSA social media session102810follow upvalmpa
 
Free Printable Alphabet Handwriting Sheets - Print
Free Printable Alphabet Handwriting Sheets - PrintFree Printable Alphabet Handwriting Sheets - Print
Free Printable Alphabet Handwriting Sheets - PrintKatrina Green
 
Economics Essay - Grade 7 - Economics Essay Niam
Economics Essay - Grade 7 - Economics Essay NiamEconomics Essay - Grade 7 - Economics Essay Niam
Economics Essay - Grade 7 - Economics Essay NiamPamela Williams
 

Semelhante a Barack Obama Knows Contextual Inquiry (20)

The Art of Interviewing
The Art of InterviewingThe Art of Interviewing
The Art of Interviewing
 
Pat Barbier PPT - Hot Topics June 2011
Pat Barbier PPT - Hot Topics June 2011Pat Barbier PPT - Hot Topics June 2011
Pat Barbier PPT - Hot Topics June 2011
 
How to conduct design research interviews
How to conduct design research interviewsHow to conduct design research interviews
How to conduct design research interviews
 
Meet Quora.
Meet Quora.Meet Quora.
Meet Quora.
 
Intro to UX
Intro to UXIntro to UX
Intro to UX
 
Essay Writing Service Usa, US Essay Writers
Essay Writing Service Usa, US Essay WritersEssay Writing Service Usa, US Essay Writers
Essay Writing Service Usa, US Essay Writers
 
Simple User Research Methods: the First Step to Improving Your Website
Simple User Research Methods: the First Step to Improving Your WebsiteSimple User Research Methods: the First Step to Improving Your Website
Simple User Research Methods: the First Step to Improving Your Website
 
Church Meeting Summary
Church Meeting SummaryChurch Meeting Summary
Church Meeting Summary
 
New Descriptive Essay Examples For College Ima
New Descriptive Essay Examples For College ImaNew Descriptive Essay Examples For College Ima
New Descriptive Essay Examples For College Ima
 
Virtual meetings bapmn_20170201
Virtual meetings bapmn_20170201Virtual meetings bapmn_20170201
Virtual meetings bapmn_20170201
 
Identify and approach the right social influencers | Unlocking the power of s...
Identify and approach the right social influencers | Unlocking the power of s...Identify and approach the right social influencers | Unlocking the power of s...
Identify and approach the right social influencers | Unlocking the power of s...
 
Narrative Essay Best Websites To Sell Essays
Narrative Essay Best Websites To Sell EssaysNarrative Essay Best Websites To Sell Essays
Narrative Essay Best Websites To Sell Essays
 
The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...
The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...
The Whole Is Greater Than Its Parts: How Quality Reference Service and Commun...
 
Interview qs
Interview qsInterview qs
Interview qs
 
Ivy League College Essays
Ivy League College EssaysIvy League College Essays
Ivy League College Essays
 
5 Paragraph Essay Students Guide Tips With Example
5 Paragraph Essay Students Guide Tips With Example5 Paragraph Essay Students Guide Tips With Example
5 Paragraph Essay Students Guide Tips With Example
 
Essay About New York Subway. Online assignment writing service.
Essay About New York Subway. Online assignment writing service.Essay About New York Subway. Online assignment writing service.
Essay About New York Subway. Online assignment writing service.
 
PARSA social media session102810follow up
PARSA social media session102810follow upPARSA social media session102810follow up
PARSA social media session102810follow up
 
Free Printable Alphabet Handwriting Sheets - Print
Free Printable Alphabet Handwriting Sheets - PrintFree Printable Alphabet Handwriting Sheets - Print
Free Printable Alphabet Handwriting Sheets - Print
 
Economics Essay - Grade 7 - Economics Essay Niam
Economics Essay - Grade 7 - Economics Essay NiamEconomics Essay - Grade 7 - Economics Essay Niam
Economics Essay - Grade 7 - Economics Essay Niam
 

Último

The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptxSandy Millin
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxDr. Santhosh Kumar. N
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17Celine George
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxraviapr7
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxiammrhaywood
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxSaurabhParmar42
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfTechSoup
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...Nguyen Thanh Tu Collection
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxKatherine Villaluna
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptxraviapr7
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxEduSkills OECD
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphNetziValdelomar1
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and stepobaje godwin sunday
 
The Singapore Teaching Practice document
The Singapore Teaching Practice documentThe Singapore Teaching Practice document
The Singapore Teaching Practice documentXsasf Sfdfasd
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17Celine George
 
Philosophy of Education and Educational Philosophy
Philosophy of Education  and Educational PhilosophyPhilosophy of Education  and Educational Philosophy
Philosophy of Education and Educational PhilosophyShuvankar Madhu
 

Último (20)

The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptx
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptx
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptx
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a Paragraph
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and step
 
The Singapore Teaching Practice document
The Singapore Teaching Practice documentThe Singapore Teaching Practice document
The Singapore Teaching Practice document
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17
 
Philosophy of Education and Educational Philosophy
Philosophy of Education  and Educational PhilosophyPhilosophy of Education  and Educational Philosophy
Philosophy of Education and Educational Philosophy
 

Barack Obama Knows Contextual Inquiry