SlideShare uma empresa Scribd logo
1 de 13
Baixar para ler offline
Top-10 Trends in Retail Banking: 2019
Capgemini, November 2018
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 2
10. Data Security and
Compliance
8. Artificial Intelligence to Improve
Customers’ Financial Lives
9. The Rise of Invisible Banking
5. Digital Banking Transformation
6. Distributed Ledger Technology
7. Voice Assistants – A New
Channel for Banks
1. Bigtechs are Entering the
Banking Space
2. Open Banking - APIs Set to
Play a Key Role
3. Accelerated Path to Adopt
Cloud Solutions
4. New-Age Operating and
Business Models
Open
Bank
Intelligent
Bank
Deep
Customer
Insights
Data-
Driven
Compliance
Top-10 Trends in Retail Banking: 2019
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 3
BigTechs Emerge as a Threat to Existing Banking
Businesses
Source: Capgemini Financial Services Analysis, 2018; Capgemini’s World Retail Banking Report 2018
45.8%
Banking Executives
perceive BigTechs as
a disruptive force
37.5%
Banking executives
view BigTechs as
contributor to
banking ecosystem in
2020
Huge Existing Retail Customer Base
Fully Digitized Operations
Effective Data Utilization
Leveraging Open APIs
Advantages for BigTechs
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 4
Opportunities
Promotes innovation and
competitiveness in
industry
Banks may face increased
disintermediation
Enhanced scope of service offerings
and better customer experience
Data privacy and protection
Personalized Offerings No standard frameworks in place
APIs enable collaboration
Banks would have to adjust their
operating and
business models
Threats
Open banking Gains Momentum, Provides Opportunity
as well as Threats to Banks
Source: Capgemini Financial Services Analysis, 2018
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 5
68% Shortage of skills
61%
Significant cultural
challenges
60%
Integration with
legacy systems
41%
Require external
support to choose
right platform
88%
Improved
organizational agility
84%
Revenue up, operating
cost down
41%
Allocation of cloud
budget on PaaS
in next three years
27%
Cloud native is core
part of overall
cloud strategy
Cloud Promises Major Gains but Not Without
Challenges
Note: Percentages indicate executives who had agreed with gains and challenges with cloud native approach
Source: Capgemini Financial Services Analysis, 2018; Capgemini Perspectives: Cloud Native Comes of Age in Banking
Gains with Cloud Native Approach Challenges with Cloud Native Approach
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 6
Changing Industry Dynamics Demand New-Age
Operating and Business Models
Monetize APIs through revenue
sharing or usage based models
Refining technology to support
changes and growth in agile
manner
Drive revenues from non-banking
services
Expand scope of services
through collaboration
Automation of operations to
enhance customer experience,
save on cost
Changes to Consider in Business and Operating Models
Having increased focus on
advisory in bank branches
Source: Capgemini Financial Services Analysis, 2018
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 7
Banks are Accelerating Digital Transformation Efforts
95.8%
Offering customers a
better experience
75.0%
Cost reduction
measures (including
automation, process
streamlining, etc.)
58.3%
Developing new
products / revenue
streams
90%
Financial services firms who
have commenced digital
transformation activities
Source: Capgemini Financial Services Analysis, 2018; Capgemini’s World Retail Banking Report 2018; Fujitsu, "'Digital Transformation of Banking Services' to Propose Future Banking Sector Business Models", July 12,
2018, http://www.fujitsu.com/global/about/resources/news/press-releases/2018/0712-02.html
Banks’Driversfor
Transformation(%),2018
30%
Digital transformation
activities that have yielded
results
Shift Towards Digital
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 8
Impact of Distributed Ledger Technology (DLT) on
Banking
Enhanced Transparency
Higher Trust
Quicker Transactions and
Settlements
Lower Transaction Costs
Improved Operational
Efficiencies
Key Benefits
Source: Capgemini Financial Services Analysis, 2018
Greater Reliability
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 9
Voice Assistants – A New Channel for Banks
145%
Smart speaker installed base is
forecasted to grow from 40.8
million in 2017 to 100 million
in 2018
19.4%
Users say they will use voice
assistants instead of a mobile
app or website, and this usage
will increase to 30.9% in the
next three years.
24.4%
Users say they will use voice
assistants instead of a visiting
a shop or a branch, and this
usage will increase to 40.2% in
the next three years.
Source: Capgemini Financial Services Analysis, 2018; Canalys Estimates and Forecasts, Smart Speaker Analysis, June 2018; Capgemini Financial Services Analysis, 2018; Capgemini Research Institute, Conversational
Commerce Survey, October–November 2017, N = 5,041 consumers in the US, UK, France, and Germany
A New Engagement Channel
Key Benefits for Banks
Deliver Personalized and
Contextualized Services
Conversation Ability to
Build Human Empathy
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 10
Banks are Leveraging AI to Improve Customers’
Financial Lives
Chatbots
Source: Capgemini Financial Services Analysis, 2018; Autonomous Next, “Augmented Finance and Machine Intelligence,” https://next.autonomous.com/augmented-finance-machine-intelligence
Artificial Intelligence Use Cases in Banking
Anti-Fraud and Risk Credit Underwriting
Voice Assistants KYC / AML
Smart Contracts
Infrastructure
Authentication and
Biometrics
Monitoring
Complex Legal and
Compliance Workflows
Front Office Middle Office Back Office
More Mature
Less Mature
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 11
Entering the Invisible Banking Age
Source: Capgemini Financial Services Analysis, 2018
Drivers Implications
Competition from non-traditional
firms such as FinTechs and
BigTechs
Banking will become a seamless
part of your customer’s lives
New age platforms influencing
customers expectations
Banks need to efficiently utilize
their data and build partnerships
with third parties
Need for a frictionless banking
customer journey
Ensure data security and privacy
Proliferation of technologies such
as analytics, voice-based
conversation, and AI
Human interaction and advice
should not be ignored
Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 12
New Business Models and Technologies Compel Bank
Investment in Data Security, Compliance
Source: Capgemini Financial Services Analysis, 2018; The Economist website, “Whose customer, are you? The reality of digital banking,” Renée Friedman, May 21, 2018, https://eiuperspectives.economist.com/financial-
services/whose-customer-are-you-reality-digital-banking; Gemalto website, “More than 2.5 billion records stolen or compromised in 2017", April 11, 2018, https://www.gemalto.com/press/pages/more-than-2-5-
billion-records-stolen-or-compromised-in-2017.aspx
21%
Conforming to data
protection and
privacy regulation
19%
Customer online
security and fraud
Biggest Challenge Bank Faces Concerning
Data and Third-Party Access 71%
Banking executives say
cyber security is primary
focus area of banks digital
investments
88%
In 2017, 2.6bn records were
stolen, lost or exposed
worldwide, around 88%
increase from 2016
12%
Industries such as
healthcare (27%) and
financial services (12%)
experienced the largest
breaches
A global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of clients’
opportunities in the evolving world of cloud, digital and platforms. Building on its
strong 50-year heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that the business
value of technology comes from and through people. It is a multicultural company
of 200,000 team members in over 40 countries. The Group reported 2017 global
revenues of EUR 12.8 billion.
About Capgemini
Learn more about us at
www.capgemini.com
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group.
Copyright © 2018 Capgemini. All rights reserved.
People matter, results count.

Mais conteúdo relacionado

Mais de Capgemini

Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021Capgemini
 
Life Insurance Top Trends 2021
Life Insurance Top Trends 2021Life Insurance Top Trends 2021
Life Insurance Top Trends 2021Capgemini
 
Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Capgemini
 
Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Capgemini
 
Top Trends in Payments: 2021
Top Trends in Payments: 2021Top Trends in Payments: 2021
Top Trends in Payments: 2021Capgemini
 
Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Capgemini
 
Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Capgemini
 
Capgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini
 
Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Capgemini
 
Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020Capgemini
 
Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Capgemini
 
Top Trends in Payments: 2020
Top Trends in Payments: 2020Top Trends in Payments: 2020
Top Trends in Payments: 2020Capgemini
 
Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020Capgemini
 
Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020Capgemini
 
How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...Capgemini
 
Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...Capgemini
 
Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...Capgemini
 
Connected Storytelling
Connected StorytellingConnected Storytelling
Connected StorytellingCapgemini
 
NYDJ and Capgemini
NYDJ and CapgeminiNYDJ and Capgemini
NYDJ and CapgeminiCapgemini
 
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for GroceryGrocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for GroceryCapgemini
 

Mais de Capgemini (20)

Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021Property & Casualty Insurance Top Trends 2021
Property & Casualty Insurance Top Trends 2021
 
Life Insurance Top Trends 2021
Life Insurance Top Trends 2021Life Insurance Top Trends 2021
Life Insurance Top Trends 2021
 
Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021
 
Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021
 
Top Trends in Payments: 2021
Top Trends in Payments: 2021Top Trends in Payments: 2021
Top Trends in Payments: 2021
 
Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Health Insurance Top Trends 2021
Health Insurance Top Trends 2021
 
Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021
 
Capgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous Planning
 
Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020
 
Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020Top Trends in Life Insurance: 2020
Top Trends in Life Insurance: 2020
 
Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020
 
Top Trends in Payments: 2020
Top Trends in Payments: 2020Top Trends in Payments: 2020
Top Trends in Payments: 2020
 
Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020
 
Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020
 
How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...
 
Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...
 
Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...
 
Connected Storytelling
Connected StorytellingConnected Storytelling
Connected Storytelling
 
NYDJ and Capgemini
NYDJ and CapgeminiNYDJ and Capgemini
NYDJ and Capgemini
 
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for GroceryGrocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
 

Último

How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
Spring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdfSpring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdfAnna Loughnan Colquhoun
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxYounusS2
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIUdaiappa Ramachandran
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServiceRenan Moreira de Oliveira
 

Último (20)

How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
Spring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdfSpring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdf
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptx
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AI
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
 

Top 10 Trends in Retail Banking: 2019

  • 1. Top-10 Trends in Retail Banking: 2019 Capgemini, November 2018
  • 2. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 2 10. Data Security and Compliance 8. Artificial Intelligence to Improve Customers’ Financial Lives 9. The Rise of Invisible Banking 5. Digital Banking Transformation 6. Distributed Ledger Technology 7. Voice Assistants – A New Channel for Banks 1. Bigtechs are Entering the Banking Space 2. Open Banking - APIs Set to Play a Key Role 3. Accelerated Path to Adopt Cloud Solutions 4. New-Age Operating and Business Models Open Bank Intelligent Bank Deep Customer Insights Data- Driven Compliance Top-10 Trends in Retail Banking: 2019
  • 3. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 3 BigTechs Emerge as a Threat to Existing Banking Businesses Source: Capgemini Financial Services Analysis, 2018; Capgemini’s World Retail Banking Report 2018 45.8% Banking Executives perceive BigTechs as a disruptive force 37.5% Banking executives view BigTechs as contributor to banking ecosystem in 2020 Huge Existing Retail Customer Base Fully Digitized Operations Effective Data Utilization Leveraging Open APIs Advantages for BigTechs
  • 4. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 4 Opportunities Promotes innovation and competitiveness in industry Banks may face increased disintermediation Enhanced scope of service offerings and better customer experience Data privacy and protection Personalized Offerings No standard frameworks in place APIs enable collaboration Banks would have to adjust their operating and business models Threats Open banking Gains Momentum, Provides Opportunity as well as Threats to Banks Source: Capgemini Financial Services Analysis, 2018
  • 5. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 5 68% Shortage of skills 61% Significant cultural challenges 60% Integration with legacy systems 41% Require external support to choose right platform 88% Improved organizational agility 84% Revenue up, operating cost down 41% Allocation of cloud budget on PaaS in next three years 27% Cloud native is core part of overall cloud strategy Cloud Promises Major Gains but Not Without Challenges Note: Percentages indicate executives who had agreed with gains and challenges with cloud native approach Source: Capgemini Financial Services Analysis, 2018; Capgemini Perspectives: Cloud Native Comes of Age in Banking Gains with Cloud Native Approach Challenges with Cloud Native Approach
  • 6. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 6 Changing Industry Dynamics Demand New-Age Operating and Business Models Monetize APIs through revenue sharing or usage based models Refining technology to support changes and growth in agile manner Drive revenues from non-banking services Expand scope of services through collaboration Automation of operations to enhance customer experience, save on cost Changes to Consider in Business and Operating Models Having increased focus on advisory in bank branches Source: Capgemini Financial Services Analysis, 2018
  • 7. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 7 Banks are Accelerating Digital Transformation Efforts 95.8% Offering customers a better experience 75.0% Cost reduction measures (including automation, process streamlining, etc.) 58.3% Developing new products / revenue streams 90% Financial services firms who have commenced digital transformation activities Source: Capgemini Financial Services Analysis, 2018; Capgemini’s World Retail Banking Report 2018; Fujitsu, "'Digital Transformation of Banking Services' to Propose Future Banking Sector Business Models", July 12, 2018, http://www.fujitsu.com/global/about/resources/news/press-releases/2018/0712-02.html Banks’Driversfor Transformation(%),2018 30% Digital transformation activities that have yielded results Shift Towards Digital
  • 8. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 8 Impact of Distributed Ledger Technology (DLT) on Banking Enhanced Transparency Higher Trust Quicker Transactions and Settlements Lower Transaction Costs Improved Operational Efficiencies Key Benefits Source: Capgemini Financial Services Analysis, 2018 Greater Reliability
  • 9. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 9 Voice Assistants – A New Channel for Banks 145% Smart speaker installed base is forecasted to grow from 40.8 million in 2017 to 100 million in 2018 19.4% Users say they will use voice assistants instead of a mobile app or website, and this usage will increase to 30.9% in the next three years. 24.4% Users say they will use voice assistants instead of a visiting a shop or a branch, and this usage will increase to 40.2% in the next three years. Source: Capgemini Financial Services Analysis, 2018; Canalys Estimates and Forecasts, Smart Speaker Analysis, June 2018; Capgemini Financial Services Analysis, 2018; Capgemini Research Institute, Conversational Commerce Survey, October–November 2017, N = 5,041 consumers in the US, UK, France, and Germany A New Engagement Channel Key Benefits for Banks Deliver Personalized and Contextualized Services Conversation Ability to Build Human Empathy
  • 10. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 10 Banks are Leveraging AI to Improve Customers’ Financial Lives Chatbots Source: Capgemini Financial Services Analysis, 2018; Autonomous Next, “Augmented Finance and Machine Intelligence,” https://next.autonomous.com/augmented-finance-machine-intelligence Artificial Intelligence Use Cases in Banking Anti-Fraud and Risk Credit Underwriting Voice Assistants KYC / AML Smart Contracts Infrastructure Authentication and Biometrics Monitoring Complex Legal and Compliance Workflows Front Office Middle Office Back Office More Mature Less Mature
  • 11. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 11 Entering the Invisible Banking Age Source: Capgemini Financial Services Analysis, 2018 Drivers Implications Competition from non-traditional firms such as FinTechs and BigTechs Banking will become a seamless part of your customer’s lives New age platforms influencing customers expectations Banks need to efficiently utilize their data and build partnerships with third parties Need for a frictionless banking customer journey Ensure data security and privacy Proliferation of technologies such as analytics, voice-based conversation, and AI Human interaction and advice should not be ignored
  • 12. Retail Banking Trends 2019 | October 2018 © 2018 Capgemini. All rights reserved. 12 New Business Models and Technologies Compel Bank Investment in Data Security, Compliance Source: Capgemini Financial Services Analysis, 2018; The Economist website, “Whose customer, are you? The reality of digital banking,” Renée Friedman, May 21, 2018, https://eiuperspectives.economist.com/financial- services/whose-customer-are-you-reality-digital-banking; Gemalto website, “More than 2.5 billion records stolen or compromised in 2017", April 11, 2018, https://www.gemalto.com/press/pages/more-than-2-5- billion-records-stolen-or-compromised-in-2017.aspx 21% Conforming to data protection and privacy regulation 19% Customer online security and fraud Biggest Challenge Bank Faces Concerning Data and Third-Party Access 71% Banking executives say cyber security is primary focus area of banks digital investments 88% In 2017, 2.6bn records were stolen, lost or exposed worldwide, around 88% increase from 2016 12% Industries such as healthcare (27%) and financial services (12%) experienced the largest breaches
  • 13. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2018 Capgemini. All rights reserved. People matter, results count.