The document discusses 5 foolproof business communication tools that every company needs. It describes social intranet software that allows employees to access relevant information and documents in a central location. It also discusses online workspaces with chat and messaging for project collaboration, issue tracking software to efficiently assign and resolve customer queries, internal blogs and videos to increase employee engagement, and discussion forums for knowledge sharing and answering employee questions. The document is an advertisement for the social intranet software Communifire provided by Axero.

1. BUSINESS
COMMUNICATION
TOOLS
Every Company Needs
Foolproof5

2. 5 Foolproof Business Communication Tools Every Company Needs
To increase efficiency and be productive wherever you are, to simplify
IT management, and to find user-friendly solutions, it’s necessary for
businesses to adapt to the changing times.
An area that is constantly changing is how people communicate. Today’s
business communication tools are enabling small, medium, and large
companies to achieve all of the above and more.
So, how can you determine the right tools for better internal communication?
First, determine any problems that need to be addressed ... and then
consider the following solutions to solve those problems.
Here are 5 business communication tools to get you started.

3. 5 Foolproof Business Communication Tools Every Company Needs
1
Social Intranet Software

4. What’s the problem?
• No easy way to stay current with company announcements / news
• Communication break down between employees and departments
• Documents go missing or get buried in email
• No clear orientation policy for new employees and interns
• Too much paperwork
Here’s the solution.
Having a central portal where everybody can access relevant information,
communications, documents, and contracts in one place.
Social intranet software makes this possible and saves you money by lowering
IT maintenance costs. An intranet also makes for a more flexible workforce. This
boosts productivity and ensures everybody is working towards the same goals.
5 Foolproof Business Communication Tools Every Company Needs
Social Intranet Software1

5. 5 Foolproof Business Communication Tools Every Company Needs
2
Online Workspaces
with Chat & Messaging

6. What’s the problem?
• No platform or designated space for project teams to collaborate
• No effecient way to stay current and track progress of projects
• Communication and files getting lost in email
Here’s the solution.
Collaborative spaces with private, group messaging, and chat capabilities keep
teams working together. These spaces are important when managers need
updates on projects or when they need to communicate with team members.
Online workspaces are especially important when employees are spread across
geographical locations in different time zones.
They can also be used to share files (with a drag and drop function) and to
search for a contact or conversation to refer to something from the past.
5 Foolproof Business Communication Tools Every Company Needs
Online Workspaces with Chat & Messaging2

7. 5 Foolproof Business Communication Tools Every Company Needs
3
Cases & Ticketing:
Issue Tracking Software

8. What’s the problem?
• No efficient way to assign the right employees to customer queries
• Customer queries are lost
• An increase in customer service calls
Here’s the solution.
A case and ticketing system is one of the best business communications tools to
have. It enables your customers or employees to submit a case or ticket, get it
assigned to the right employee, and have it resolved on time.
Issue tracking software helps centralize customer support queries, track open
issues, track team productivity, prioritize the most important questions, and
collect valuable customer feedback.
5 Foolproof Business Communication Tools Every Company Needs
Cases & Ticketing: Issue Tracking Software3

9. 5 Foolproof Business Communication Tools Every Company Needs
4
Internal Blogs & Videos

10. What’s the problem?
• Low levels of employee engagement
• Little to no employee feedback on your company intranet
• An increasing ratio of lurkers to active participants
Here’s the solution.
The brain processes visual information 60,000 times faster than text.
When you post internal blogs and videos across your company intranet, you’ll
increase employee engagement, traction, and retention. Try creating training
videos, videos messages from managers, behind-the-scenes footage, etc.
Blogs and infographics are especially suited for marketing departments to
demonstrate and explain processes. They are visually appealing and help
communicate instructions quickly and easily.
5 Foolproof Business Communication Tools Every Company Needs
Internal Blogs & Videos4

11. 5 Foolproof Business Communication Tools Every Company Needs
5
Discussion Forums

12. What’s the problem?
• Employee questions go unanswered
• Management is divided on who to go to for queries
• A lack of knowledge sharing
Here’s the solution.
A space where employees can ask questions and discuss projects helps bond
everybody within the organization, and brings them closer together.
Discussion forums are great for archiving organizational knowledge that may
not be easily disseminated elsewhere. For example, veteran workers can show
new employees what’s what within your company, helping them get up to speed
quickly and with little to no mistakes along the way.
5 Foolproof Business Communication Tools Every Company Needs
Discussion Forums5

13. About Axero
Axero is the leading provider of social intranet software for small and medium
sized businesses. Our product, Communifire, is a central, instantly searchable
hub for your teams, conversations, and documents.
Today, Communifire powers social intranets, collaboration spaces, knowledge
management, and internal social networking. Our estimated user base is over
one million people. You might have even heard of some of our customers,
like Toyota, Hyundai, Bravo, Schneider Electric, About.com, and USA State
and local governments.
Replace your outdated, socially challenged intranet software with Communifire,
the intranet solution for teams that hate intranets. 100% useful. 100% customizable.
100% loved by nearly a million people.
More information can be found at https://axerosolutions.com.

14. The Central, Instantly
Searchable Hub for Your Teams,
Conversations and Documents.
100% useful. 100% customizable. 100% loved by nearly a million people.
We’ll help you evaluate Communifire for your business, no sales pitch.
Contact Us:
Phone: 1-888-976-4446 | Contact: http://info.axerosolutions.com/contact-us | Web: https://axerosolutions.com
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