Personal Information
Organização/Local de trabalho
Saudi Arabia Saudi Arabia
Cargo
Technical Support Engineer
Setor
Telecom / Mobile
Sobre
Technical Support/Help Desk
- Responsible for the allocation, attendance and quality of 24x7x365 monitoring (8 hours day time work and 16 hours on-call).
- Responsible for analyzing the faults and report them in proper escalation path.
- Monitoring and Diagnostic the alarms of Huawei 2G/3G Networks and troubleshooting them through LMT and M2000.
- Charging and Creation of Trouble Tickets using BMC Remedy User.
- Analyzing the alarms and clear the outages.
- Responsible for pending faults and tracking.
- Preparing Daily & Shift hand reports, Provisioning report, MNOC SMS, Long outages report.
- Fault Management technical support.
- Performance and Configuration Management technical su...