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Is Email

Dying?

Extreme Networks conducted a worldwide survey on email
and messaging communication trends. Here are the results.

Average number of communication
media used:
Every Day Often
Women use
3.3
3.9
more media
on a regular
4.1
4.7
basis.
3.4
4.0

Five years from now: Change in the
number of communication media used:
All:
Men: Women: Young:
-1.7
-2
+.5
-2.1

Five years from now:
Young people expect to use:

Key
Email

Pinterest

Posting to group
forums or wikis

Twitter

Google Chat
or Google
Hangout

Yahoo Msgr
or AIM

Text Messaging
(including SMS,
GroupMe, …)

LinkedIn
Messaging

Internal corp.
messaging
(Yammer,
Chatter, etc)

Facebook

Skype

Voicemail

Google+

FaceTime

Voice telephone
(mobile or
land-line)

Foursquare

Instagram
or Snapshot

Paper mail

How often do you use the following
for business-related communications?
Daily
Often/Sometimes
100%

80%

Beyond email
and phone, texting
is used more
than other media.

60%

40%

20%

0%

How often do you use the following
for personal communications?
Daily
Often/Sometimes

100%

80%

60%

40%

20%

0%

Older technologies like email,
texting and the phone are the
most entrenched.

How do you expect your usage of each
medium to change five years from now?
More
Less
40%
20%

0%

-20%

Confirming expectations,
mail will be utilized
less in the future.

-40%

-60%

Survey Response Breakdown
Age
18-30
31-40
41-55
Over 55
Male: 88.7%
Gender
Female: 11.3%
Location

North America
Central America
South America

50.0%
3.3%
6.5%

For more information, visit ExtremeNetworks.com

Europe
Asia
Africa

33.4%
5.7%
1.2%

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Is Email Dying?

  • 1. X Is Email Dying? Extreme Networks conducted a worldwide survey on email and messaging communication trends. Here are the results. Average number of communication media used: Every Day Often Women use 3.3 3.9 more media on a regular 4.1 4.7 basis. 3.4 4.0 Five years from now: Change in the number of communication media used: All: Men: Women: Young: -1.7 -2 +.5 -2.1 Five years from now: Young people expect to use: Key Email Pinterest Posting to group forums or wikis Twitter Google Chat or Google Hangout Yahoo Msgr or AIM Text Messaging (including SMS, GroupMe, …) LinkedIn Messaging Internal corp. messaging (Yammer, Chatter, etc) Facebook Skype Voicemail Google+ FaceTime Voice telephone (mobile or land-line) Foursquare Instagram or Snapshot Paper mail How often do you use the following for business-related communications? Daily Often/Sometimes 100% 80% Beyond email and phone, texting is used more than other media. 60% 40% 20% 0% How often do you use the following for personal communications? Daily Often/Sometimes 100% 80% 60% 40% 20% 0% Older technologies like email, texting and the phone are the most entrenched. How do you expect your usage of each medium to change five years from now? More Less 40% 20% 0% -20% Confirming expectations, mail will be utilized less in the future. -40% -60% Survey Response Breakdown Age 18-30 31-40 41-55 Over 55 Male: 88.7% Gender Female: 11.3% Location North America Central America South America 50.0% 3.3% 6.5% For more information, visit ExtremeNetworks.com Europe Asia Africa 33.4% 5.7% 1.2%