On December 8 and 10, 2020, Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) gave a presentation in the Future of Work program. These are the slides he used.
10. Personalization
The act of tailoring an experience or
communication based on information a
company has learned about an individual
Personalization: company tailors
Customization: employee tailors
16. What are important elements?
Purpose
Technological
environment
• Consumer grade
technology
• Available to everyone
• Focused on
employee needs
Cultural environment
• Sense of purpose
• Fair treatment
• Feeling valued
• Managers acting like
coaches and mentors
• Feeling like you are
part of a team
• Ability to learn
something new and
advance and get
resources to do so
• Referring others
• Diversity and
inclusion
• Health and wellness
• Brand perception
Physical environment
• Workplace options
• Values reflected in
the workplace
• Being proud to bring
friends/ visitors
• Workplace flexibility
and autonomy
Moments that
matter
• Specific
• Ongoing
• Created
Jacob Morgan
98. Performance: not a Bell curve,
but a Power Law distribution
Performance
Number of people
99. Old
• slow
• top-down [manager > employee]
• paternalistic
• organizational driven [org > boss > employee]
• ratings
• complex
• actionable?
• connected to pay
99
100. What we see today
yes
• frequency up
• use of apps
• multi-rater
• moving away from ratings
• ”good conversations”
• superficial
• relying on humans
• internal focus
?
• granular feedback?
• use of technology?
• performance consulting?
• transcend org boundaries?
100
Performance
Consulting
101. Super Simple
1. To what extend would you recommend [insert name
organisation] as an employer to your family and friends? (1-
10, results in NPS)
2. What can we do to help you to do your work better?
112. People in my netwerk
Learning Management System
Assessment
• How can I improve?
• Can I learn something
new??
Micro Learning
Solutions
What/Who can help me? ?
Content
Libraries
LEARNING | BUILDING
BLOCKS