SlideShare uma empresa Scribd logo
1 de 186
Baixar para ler offline
Improving the Employee
Experience with HR Tech
Tom Haak,
December, 2020
My Background
- Link via LinkedIn
- hrtrendinstitute.com
- Twitter: @tomwhaak
- Flipboard: The Future of HR
- Pinterest: The Future of HR
3
1. ImportantTrends and
the HRTrend Scan
2. Employee Experience
Basics
3. My collection of
Employee Journey maps
4. Sourcing
6. Onboarding
7. Organisation |Teams
8. Feedback
9. Learning
11. HR Operations
14. Measurement &
Analytics
15. Communications
17. Rating HRTech
Solutions
18. AskTom Anything
5. Selection +Test 10. Wellbeing
16. Reward
13. Employee Monitoring
12. Continuous Listening
1. ImportantTrends and the HR
Trend Scan
Man and Machine
AlphaGo
Lee Sedol
HR Tech and the Employee Experience
HR Tech and the Employee Experience
Personalisation
Personalization
The act of tailoring an experience or
communication based on information a
company has learned about an individual
Personalization: company tailors
Customization: employee tailors
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
2. EX Basics
What are important elements?
Purpose
Technological
environment
• Consumer grade
technology
• Available to everyone
• Focused on
employee needs
Cultural environment
• Sense of purpose
• Fair treatment
• Feeling valued
• Managers acting like
coaches and mentors
• Feeling like you are
part of a team
• Ability to learn
something new and
advance and get
resources to do so
• Referring others
• Diversity and
inclusion
• Health and wellness
• Brand perception
Physical environment
• Workplace options
• Values reflected in
the workplace
• Being proud to bring
friends/ visitors
• Workplace flexibility
and autonomy
Moments that
matter
• Specific
• Ongoing
• Created
Jacob Morgan
3. My collection of Employee
Journey Maps
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
Best start
Let me
help you
Meaningful
growth
I owe you
Great
ambassa-
dors
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
4. Sourcing
The virtual JobTry Out
Traineeship
Multinational
Skill mapping
Uman.AI
HR Tech and the Employee Experience
Profiling | sourcing | selection
Using ONA forTalent Identification
Sourcing
• Active
• Passive
HR Tech and the Employee Experience
59
HR Tech and the Employee Experience
HR Tech and the Employee Experience
62
HR Tech and the Employee Experience
HR Tech and the Employee Experience
65
HR Tech and the Employee Experience
HR Tech and the Employee Experience
5. Selection
HR Tech and the Employee Experience
70
HR Tech and the Employee Experience
HR Tech and the Employee Experience
Big 5 model
HR Tech and the Employee Experience
stayhealthystayengaged.com
personaluserguide.com
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
6. Onboarding
85
86
HR Tech and the Employee Experience
7. Organisation | Teams
Network
Analysis
HR Tech and the Employee Experience
Capability
Pool 1
Capability
Pool 2
Capability
Pool 3
Capability
Pool 4
Capability
Pool 5
Capability
Pool 6
Capability
Pool 7
Sourcing/
Staffing
The Organization,
built from teams
ONA
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
8. Feedback
Police Feedback
Performance: not a Bell curve,
but a Power Law distribution
Performance
Number of people
Old
• slow
• top-down [manager > employee]
• paternalistic
• organizational driven [org > boss > employee]
• ratings
• complex
• actionable?
• connected to pay
99
What we see today
yes
• frequency up
• use of apps
• multi-rater
• moving away from ratings
• ”good conversations”
• superficial
• relying on humans
• internal focus
?
• granular feedback?
• use of technology?
• performance consulting?
• transcend org boundaries?
100
Performance
Consulting
Super Simple
1. To what extend would you recommend [insert name
organisation] as an employer to your family and friends? (1-
10, results in NPS)
2. What can we do to help you to do your work better?
102
103
HR Tech and the Employee Experience
9. Learning
Microlearning in a
hospital
Learning Feedback
HR Tech and the Employee Experience
HR Tech and the Employee Experience
OLD
NE
W
People in my netwerk
Learning Management System
Assessment
• How can I improve?
• Can I learn something
new??
Micro Learning
Solutions
What/Who can help me? ?
Content
Libraries
LEARNING | BUILDING
BLOCKS
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
126
127
HR Tech and the Employee Experience
10. Wellbeing
Amazon starts
meetings with 30
minutes silence
131
HR Tech and the Employee Experience
HR Tech and the Employee Experience
134
A computer with a roof (“The Edge”)
HR Tech and the Employee Experience
HR Tech and the Employee Experience
11. Operations
139
HR Tech and the Employee Experience
141
142
HR Tech and the Employee Experience
144
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
149
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
12. Continuous Listening
Risk Management in
a bank
employee surveys: frequency
real time
pulse
classic
moments
that matter
From one time to continuous
HR Tech and the Employee Experience
HR Tech and the Employee Experience
13. Employee Monitoring
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
14. Measurement and
Analytics
112: Saving
Lives
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
1. ImportantTrends and
the HRTrend Scan
2. Employee Experience
Basics
3. My collection of
Employee Journey maps
4. Sourcing
6. Onboarding
7. Organisation |Teams
8. Feedback
9. Learning
11. HR Operations
14. Measurement &
Analytics
15. Communications
17. Rating HRTech
Solutions
18. AskTom Anything
5. Selection +Test 10. Wellbeing
16. Reward
13. Employee Monitoring
12. Continuous Listening
15. Communications
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
16. Reward
Gamification and
adaptive pay
Reward in Holacracy
Model Baardma
Capability
Pool 1
Capability
Pool 2
Capability
Pool 3
Capability
Pool 4
Capability
Pool 5
Capability
Pool 6
Capability
Pool 7
Sourcing/
Staffing
The Organization,
built from teams
HR Tech and the Employee Experience
HR Tech and the Employee Experience
HR Tech and the Employee Experience
17. Rating HRTech Solutions
Employee
Expectations
• Speed
• Clear benefits for the employee
• Data is portable
• Fun
• Fair
• Easy
• Personalised
• Trust (safe)
Rating HRTech Solutions

Mais conteúdo relacionado

Mais procurados

HR Trends and opportunities for Reward
HR Trends and opportunities for RewardHR Trends and opportunities for Reward
HR Trends and opportunities for RewardTom Haak
 
Using HR Tech to improve the Employee Experience
Using HR Tech to improve the Employee ExperienceUsing HR Tech to improve the Employee Experience
Using HR Tech to improve the Employee ExperienceTom Haak
 
15 HR Trends
15 HR Trends15 HR Trends
15 HR TrendsTom Haak
 
HR Tech and the Employee Experience
HR Tech and the Employee ExperienceHR Tech and the Employee Experience
HR Tech and the Employee ExperienceTom Haak
 
HR Trends and the implications for C&B
HR Trends and the implications for C&BHR Trends and the implications for C&B
HR Trends and the implications for C&BTom Haak
 
HR Tech Trends for 2018
HR Tech Trends for 2018HR Tech Trends for 2018
HR Tech Trends for 2018Tom Haak
 
HR Trends for 2019
HR Trends for 2019HR Trends for 2019
HR Trends for 2019Tom Haak
 
Artificial Intelligence: threat or opportunity for HR?
Artificial Intelligence: threat or opportunity for HR? Artificial Intelligence: threat or opportunity for HR?
Artificial Intelligence: threat or opportunity for HR? Tom Haak
 
HR Trends VU Amsterdam
HR Trends VU AmsterdamHR Trends VU Amsterdam
HR Trends VU AmsterdamTom Haak
 
Digital HR update December 11 2017
Digital HR update December 11 2017Digital HR update December 11 2017
Digital HR update December 11 2017Tom Haak
 
HR Trends and the implications for recruitment
HR Trends and the implications for recruitmentHR Trends and the implications for recruitment
HR Trends and the implications for recruitmentTom Haak
 
HR Trends 2019
HR Trends 2019HR Trends 2019
HR Trends 2019Tom Haak
 
Digital HR Workplace: Simple Ways to Hire and Onboard Faster
Digital HR Workplace: Simple Ways to Hire and Onboard FasterDigital HR Workplace: Simple Ways to Hire and Onboard Faster
Digital HR Workplace: Simple Ways to Hire and Onboard FasterHuman Capital Media
 
Impact of Artificial Intelligence (AI) on Human Resource
Impact of Artificial Intelligence (AI) on Human Resource Impact of Artificial Intelligence (AI) on Human Resource
Impact of Artificial Intelligence (AI) on Human Resource HRMantra Software Pvt. Ltd
 
How will AI disrupt HR?
How will AI disrupt HR?How will AI disrupt HR?
How will AI disrupt HR?Tom Haak
 
HR: The Future is Now!
HR: The Future is Now! HR: The Future is Now!
HR: The Future is Now! Tom Haak
 

Mais procurados (20)

HR Trends and opportunities for Reward
HR Trends and opportunities for RewardHR Trends and opportunities for Reward
HR Trends and opportunities for Reward
 
Using HR Tech to improve the Employee Experience
Using HR Tech to improve the Employee ExperienceUsing HR Tech to improve the Employee Experience
Using HR Tech to improve the Employee Experience
 
15 HR Trends
15 HR Trends15 HR Trends
15 HR Trends
 
HR Tech and the Employee Experience
HR Tech and the Employee ExperienceHR Tech and the Employee Experience
HR Tech and the Employee Experience
 
HR Trends and the implications for C&B
HR Trends and the implications for C&BHR Trends and the implications for C&B
HR Trends and the implications for C&B
 
HR Tech Trends for 2018
HR Tech Trends for 2018HR Tech Trends for 2018
HR Tech Trends for 2018
 
HR Trends for 2019
HR Trends for 2019HR Trends for 2019
HR Trends for 2019
 
Artificial Intelligence: threat or opportunity for HR?
Artificial Intelligence: threat or opportunity for HR? Artificial Intelligence: threat or opportunity for HR?
Artificial Intelligence: threat or opportunity for HR?
 
HR Trends
HR TrendsHR Trends
HR Trends
 
HR Trends VU Amsterdam
HR Trends VU AmsterdamHR Trends VU Amsterdam
HR Trends VU Amsterdam
 
Hr digital impact
Hr digital impactHr digital impact
Hr digital impact
 
Digital HR update December 11 2017
Digital HR update December 11 2017Digital HR update December 11 2017
Digital HR update December 11 2017
 
HR Trends and the implications for recruitment
HR Trends and the implications for recruitmentHR Trends and the implications for recruitment
HR Trends and the implications for recruitment
 
HR Trends 2019
HR Trends 2019HR Trends 2019
HR Trends 2019
 
Digital HR Workplace: Simple Ways to Hire and Onboard Faster
Digital HR Workplace: Simple Ways to Hire and Onboard FasterDigital HR Workplace: Simple Ways to Hire and Onboard Faster
Digital HR Workplace: Simple Ways to Hire and Onboard Faster
 
Impact of Artificial Intelligence (AI) on Human Resource
Impact of Artificial Intelligence (AI) on Human Resource Impact of Artificial Intelligence (AI) on Human Resource
Impact of Artificial Intelligence (AI) on Human Resource
 
How will AI disrupt HR?
How will AI disrupt HR?How will AI disrupt HR?
How will AI disrupt HR?
 
Digital HR
Digital HRDigital HR
Digital HR
 
Ai + HR
Ai + HRAi + HR
Ai + HR
 
HR: The Future is Now!
HR: The Future is Now! HR: The Future is Now!
HR: The Future is Now!
 

Semelhante a HR Tech and the Employee Experience

Improving the Employee Experience with HR Tech
Improving the Employee Experience with HR TechImproving the Employee Experience with HR Tech
Improving the Employee Experience with HR TechTom Haak
 
HR Trends Update December 2017
HR Trends Update December 2017HR Trends Update December 2017
HR Trends Update December 2017Tom Haak
 
HR Trends & HR Education
HR Trends & HR EducationHR Trends & HR Education
HR Trends & HR EducationTom Haak
 
HR Trends update January 2018
HR Trends update January 2018HR Trends update January 2018
HR Trends update January 2018Tom Haak
 
How great internal comms has an immediate impact on your bottom line
How great internal comms has an immediate impact on your bottom lineHow great internal comms has an immediate impact on your bottom line
How great internal comms has an immediate impact on your bottom lineHelen McInnes
 
The Future of Work
The Future of WorkThe Future of Work
The Future of WorkTom Haak
 
HR Technology In the Era of Drones, Robots, and Infinite Data
HR Technology In the Era of Drones, Robots, and Infinite DataHR Technology In the Era of Drones, Robots, and Infinite Data
HR Technology In the Era of Drones, Robots, and Infinite DataeCornell
 
From intuitive to data driven and evidence based HR
From intuitive to data driven and evidence based HRFrom intuitive to data driven and evidence based HR
From intuitive to data driven and evidence based HRTom Haak
 
HR Trends Update December 2017 3
HR Trends Update December 2017 3HR Trends Update December 2017 3
HR Trends Update December 2017 3Tom Haak
 
HR Tech and the Employee Experience
HR Tech and the Employee ExperienceHR Tech and the Employee Experience
HR Tech and the Employee ExperienceTom Haak
 
MGT301--Good People, Good Business---term ppr presentation
MGT301--Good People, Good Business---term ppr presentationMGT301--Good People, Good Business---term ppr presentation
MGT301--Good People, Good Business---term ppr presentationSamiya Yesmin
 
5 Tech Innovations Disrupting HR Tech Stack
5 Tech Innovations Disrupting HR Tech Stack5 Tech Innovations Disrupting HR Tech Stack
5 Tech Innovations Disrupting HR Tech StackUdemy for Business
 
HR project.docx
HR project.docxHR project.docx
HR project.docxbkbk37
 
HR project.docx
HR project.docxHR project.docx
HR project.docxwrite4
 
HR Trends | Opportunities for Learning Organisations
HR Trends | Opportunities for Learning OrganisationsHR Trends | Opportunities for Learning Organisations
HR Trends | Opportunities for Learning OrganisationsTom Haak
 
Workforce experiences
Workforce experiencesWorkforce experiences
Workforce experiencesPaul Burrin
 
The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...
The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...
The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...Emma Mirrington
 

Semelhante a HR Tech and the Employee Experience (20)

Improving the Employee Experience with HR Tech
Improving the Employee Experience with HR TechImproving the Employee Experience with HR Tech
Improving the Employee Experience with HR Tech
 
HR Trends Update December 2017
HR Trends Update December 2017HR Trends Update December 2017
HR Trends Update December 2017
 
HR Trends & HR Education
HR Trends & HR EducationHR Trends & HR Education
HR Trends & HR Education
 
HR Trends update January 2018
HR Trends update January 2018HR Trends update January 2018
HR Trends update January 2018
 
Onboarding process ver 4
Onboarding process ver 4Onboarding process ver 4
Onboarding process ver 4
 
How great internal comms has an immediate impact on your bottom line
How great internal comms has an immediate impact on your bottom lineHow great internal comms has an immediate impact on your bottom line
How great internal comms has an immediate impact on your bottom line
 
The Future of Work
The Future of WorkThe Future of Work
The Future of Work
 
HR Technology In the Era of Drones, Robots, and Infinite Data
HR Technology In the Era of Drones, Robots, and Infinite DataHR Technology In the Era of Drones, Robots, and Infinite Data
HR Technology In the Era of Drones, Robots, and Infinite Data
 
Talent in Today's World of Technology
Talent in Today's World of TechnologyTalent in Today's World of Technology
Talent in Today's World of Technology
 
From intuitive to data driven and evidence based HR
From intuitive to data driven and evidence based HRFrom intuitive to data driven and evidence based HR
From intuitive to data driven and evidence based HR
 
HR Trends Update December 2017 3
HR Trends Update December 2017 3HR Trends Update December 2017 3
HR Trends Update December 2017 3
 
HR Tech and the Employee Experience
HR Tech and the Employee ExperienceHR Tech and the Employee Experience
HR Tech and the Employee Experience
 
MGT301--Good People, Good Business---term ppr presentation
MGT301--Good People, Good Business---term ppr presentationMGT301--Good People, Good Business---term ppr presentation
MGT301--Good People, Good Business---term ppr presentation
 
5 Tech Innovations Disrupting HR Tech Stack
5 Tech Innovations Disrupting HR Tech Stack5 Tech Innovations Disrupting HR Tech Stack
5 Tech Innovations Disrupting HR Tech Stack
 
HR project.docx
HR project.docxHR project.docx
HR project.docx
 
HR project.docx
HR project.docxHR project.docx
HR project.docx
 
HR Trends | Opportunities for Learning Organisations
HR Trends | Opportunities for Learning OrganisationsHR Trends | Opportunities for Learning Organisations
HR Trends | Opportunities for Learning Organisations
 
hrp-sti-21102008 (1).ppt
hrp-sti-21102008 (1).ppthrp-sti-21102008 (1).ppt
hrp-sti-21102008 (1).ppt
 
Workforce experiences
Workforce experiencesWorkforce experiences
Workforce experiences
 
The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...
The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...
The FIRM & IBM event THE FUTURE OF WORK IS HERE: Is the people function 'fit ...
 

Mais de Tom Haak

HR Trends 2022
HR Trends 2022HR Trends 2022
HR Trends 2022Tom Haak
 
Wat verwachten medewerkers?
Wat verwachten medewerkers?Wat verwachten medewerkers?
Wat verwachten medewerkers?Tom Haak
 
Checklist Recruitment Tech
Checklist Recruitment TechChecklist Recruitment Tech
Checklist Recruitment TechTom Haak
 
Personalisation and HR
Personalisation and HRPersonalisation and HR
Personalisation and HRTom Haak
 
HR Trends update
HR Trends updateHR Trends update
HR Trends updateTom Haak
 
Van HR-strategie naar actie
Van HR-strategie naar actieVan HR-strategie naar actie
Van HR-strategie naar actieTom Haak
 
Is there a future for HR?
Is there a future for HR? Is there a future for HR?
Is there a future for HR? Tom Haak
 
Personalisation and customisation in HR
Personalisation and customisation in HRPersonalisation and customisation in HR
Personalisation and customisation in HRTom Haak
 
Van HR strategie naar aktie (from HR strategy to action)
Van HR strategie naar aktie (from HR strategy to action)Van HR strategie naar aktie (from HR strategy to action)
Van HR strategie naar aktie (from HR strategy to action)Tom Haak
 
HR Trends at HR Horizon 2019
HR Trends at HR Horizon 2019HR Trends at HR Horizon 2019
HR Trends at HR Horizon 2019Tom Haak
 

Mais de Tom Haak (17)

HR Trends 2022
HR Trends 2022HR Trends 2022
HR Trends 2022
 
Wat verwachten medewerkers?
Wat verwachten medewerkers?Wat verwachten medewerkers?
Wat verwachten medewerkers?
 
Checklist Recruitment Tech
Checklist Recruitment TechChecklist Recruitment Tech
Checklist Recruitment Tech
 
Personalisation and HR
Personalisation and HRPersonalisation and HR
Personalisation and HR
 
HR Trends update
HR Trends updateHR Trends update
HR Trends update
 
Van HR-strategie naar actie
Van HR-strategie naar actieVan HR-strategie naar actie
Van HR-strategie naar actie
 
HR Trends
HR TrendsHR Trends
HR Trends
 
Is there a future for HR?
Is there a future for HR? Is there a future for HR?
Is there a future for HR?
 
Personalisation and customisation in HR
Personalisation and customisation in HRPersonalisation and customisation in HR
Personalisation and customisation in HR
 
HR Trends
HR TrendsHR Trends
HR Trends
 
HR Trends
HR TrendsHR Trends
HR Trends
 
HR Trends
HR TrendsHR Trends
HR Trends
 
HR Trends
HR TrendsHR Trends
HR Trends
 
HR Trends
HR TrendsHR Trends
HR Trends
 
Van HR strategie naar aktie (from HR strategy to action)
Van HR strategie naar aktie (from HR strategy to action)Van HR strategie naar aktie (from HR strategy to action)
Van HR strategie naar aktie (from HR strategy to action)
 
HR Trends
HR TrendsHR Trends
HR Trends
 
HR Trends at HR Horizon 2019
HR Trends at HR Horizon 2019HR Trends at HR Horizon 2019
HR Trends at HR Horizon 2019
 

HR Tech and the Employee Experience