Angela discusses an organisation's psychological readiness for agility and adaptability and how leaders that rally their team around purpose and passion and create safe work cultures have a unique competitive advantage. Angela is a passionate investigator of global social, political and cultural challenges to business success. Most recently she worked at six Toyota Group Companies in Japan instructing global teams on the cross-cultural implementation of Toyota’s Excellence model.

1. What is your Organisation’s
Psychological Readiness for
Angela Corriero
Advisory Lead, ThoughtWorks
Agility & Adaptability?

2. What is your Organisation’s
Psychological Readiness for
Agility and Adaptability?

3. POWER
3ThoughtWorks
1. Rally our people
2. Employ a high performance formula
3. Foster an empowering mind set
The Impact of our power

4. FEAR
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Fear is crippling organisational performance
As leaders, if we allow these fears to get out
of control, we've allowed a fear based culture
to embed itself.

5. FEAR
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Do your teams attack root causes?
Or… Cover them up?

6. 6ThoughtWorks
“Having leaders prioritising their focus on
shareholder value is like telling a coach to
prioritise the needs of fans over its players”
Simon Sinek

7. EMPLOYEE
ENGAGEMENT
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#1 Reason for the First Heart Attack
Job Dissatisfaction!
In Australia
24% Employees Engaged
60% Not Engaged
16% Actively Disengaged

8. EMPLOYEE
ENGAGEMENT
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Maybe it’s not the employees but the
environments within which they work
that creates this lack of engagement
We, as leaders have the power to solve
this problem

9. RALLYING OUR PEOPLE
AROUND THE RIGHT THINGS
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Purpose Vision Pursuit

10. HIGH PERFORMANCE
FORMULA
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2. Set Clear Expectations1. Effective Goal Setting 3. Immediate Feedback

11. 11ThoughtWorks
“Always be studious and creative,
striving to stay ahead of the times”
SAKICHI TOYODA
Founder Toyota Motor Corporation

12. TOYOTA GROUP
COMPANIES
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Auto Manufacturing
Home construction
International Airport
Hospital
TV and radio station
“First we
build people,
then we
build cars”
Software development
International Trading
Consultancy
Robotics
Steel Fujio Cho,
Former Chairman
Toyota Motor
Corporation

13. "My job is to motivate my people!
I set the pace."
MR. YASUHITO YAMAUCHI
Former Snr Managing Director,
Toyota Motor Corporation
13ThoughtWorks
Angela Corriero, Yasuhito Yamauchi, Kozo Sakano

14. THE POWER
OF MINDSET
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Is stress good or bad?
Your view affects your performance

15. MINDSET
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Our Mindset determines the outcome

16. TECHNOLOGY
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Leveraging a game changer
What problems do people solve with
data visualisation?

17. WHAT DOES A
BIG CALL CENTRE
LOOK LIKE?
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200,000
10,000
500 +
24
7
Calls Daily
Agents
Products
Hours
Days “We don’t have a clear picture of what it
looks like now, let alone how to improve it.”

18. DAVID COLLS
18ThoughtWorks
Principal Consultant, ThoughtWorks
“The key ingredients are curiosity, and a willingness to
experiment. This will iteratively lead you to a solution”
Goal:
Understand caller & operator journey
Set Expectations:
Visualise the data - see what is actually happening
Involve team members
Get actionable feedback

19. Technology can be
used to cultivate
engagement and an
innovative mindset
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Unique insights called out by team
members – not experts
This is the value of having team members
as part of the solution.

20. 21ThoughtWorks
1. Rally our people
2. Employ a high performance formula
3. Foster an empowering mind set