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DEVELOPING DIGITAL MINDSETS
Fiona Phillips
Scaling agility is a problem;
it’s just not as important as
the challenges of adapting
fast enough
PROJECT FAILURE
RATE IS HIGH
Gartner reports that 75% of all
projects fail to meet their
objectives
YOU DON’T BECOME A
DIGITAL ORGANISATION
THROUGH TECHNOLOGY
WHAT DO 

WE MEAN BY DIGITAL
MINDSET
Hatred for
bureaucracy
& complexity
Obsession
with the front
line
Passion for
the customer
a mindset is a set of beliefs
and a way of thinking that
informs behaviour
Capable of holding
multiple points
of view; being
open to the
possibilities of the
unknown
TRAITS OF AN ADAPTIVE LEADER
Curious, always
asking “how does
that work?” or 

“I wonder if?”
Tolerant of
ambiguity, using
experiments and
measures to clear
the fog
See the system
at work; gets off
the dance floor
and onto the
balcony
SPEED IS THE
NEW FRONTIER
“Don’t break down big 

things into big plans.

Break big things into small
things with small plans.”
- Jeff Patton
It’s behavioural!
IDEAS
DATA &

INSIGHTS
MVPs
BuildLearn
Measure
DELIVER VALUE
FAST
EXPERIMENT
BEFORE SCALING
Evolve from idea to delivery using
a thin slice of cross functional
capability
THE ZONE BETWEEN
GOOD GOVERNANCE AND
COMPETITIVE ADVANTAGE
GOVERNANCE
FRAMEWORKS
INVESTMENT
PROCESSES
& TOOLS
SPEED OF EXECUTION
Founder-led companies outperform the rest by 3:1
Founder’s
Index
1990 20141994 1998 2002 2006 2010
Other 2014 S&P 500
Companies
Source: The Founder's Mentality. Zook & Allen
Autonomy - the need to direct
your own life and work
Mastery - the desire to improve
Purpose - working towards
something larger and more
important than ourselves
WHY THIS IS
IMPORTANT
LOOK FOR 

THE EVIDENCE
that shows you moving 

in the right direction
CURIOSITY 

over judgement
EXPERIMENTATION
over detail
From ENTERPRISES
to ECOSYSTEMS
SPEED 

over perfection
COLLABORATION
over hierarchy
TRANSPARENCY
over compliance
DIVERSITY of thought
FUNDING work
incrementally
"one of the things that needs to shift, if we
are going to be successful in Australia, is
waking up to the fact that the strategy of
the past is not going to work in the future".
- AFR 22 Oct 2018. Shayne Elliot, CEO ANZ
BOOK
CLUB
THANKS FOR LISTENING
fiona.phillips@thoughtworks.com

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Developing Digital Mindsets - Fiona Phillips (ThoughtWorks Live)

  • 2. Scaling agility is a problem; it’s just not as important as the challenges of adapting fast enough
  • 3. PROJECT FAILURE RATE IS HIGH Gartner reports that 75% of all projects fail to meet their objectives
  • 4. YOU DON’T BECOME A DIGITAL ORGANISATION THROUGH TECHNOLOGY
  • 5. WHAT DO 
 WE MEAN BY DIGITAL MINDSET Hatred for bureaucracy & complexity Obsession with the front line Passion for the customer a mindset is a set of beliefs and a way of thinking that informs behaviour
  • 6. Capable of holding multiple points of view; being open to the possibilities of the unknown TRAITS OF AN ADAPTIVE LEADER Curious, always asking “how does that work?” or 
 “I wonder if?” Tolerant of ambiguity, using experiments and measures to clear the fog See the system at work; gets off the dance floor and onto the balcony
  • 7. SPEED IS THE NEW FRONTIER “Don’t break down big 
 things into big plans.
 Break big things into small things with small plans.” - Jeff Patton
  • 9. EXPERIMENT BEFORE SCALING Evolve from idea to delivery using a thin slice of cross functional capability
  • 10. THE ZONE BETWEEN GOOD GOVERNANCE AND COMPETITIVE ADVANTAGE GOVERNANCE FRAMEWORKS INVESTMENT PROCESSES & TOOLS SPEED OF EXECUTION
  • 11. Founder-led companies outperform the rest by 3:1 Founder’s Index 1990 20141994 1998 2002 2006 2010 Other 2014 S&P 500 Companies Source: The Founder's Mentality. Zook & Allen Autonomy - the need to direct your own life and work Mastery - the desire to improve Purpose - working towards something larger and more important than ourselves WHY THIS IS IMPORTANT
  • 12. LOOK FOR 
 THE EVIDENCE that shows you moving 
 in the right direction CURIOSITY 
 over judgement EXPERIMENTATION over detail From ENTERPRISES to ECOSYSTEMS SPEED 
 over perfection COLLABORATION over hierarchy TRANSPARENCY over compliance DIVERSITY of thought FUNDING work incrementally
  • 13. "one of the things that needs to shift, if we are going to be successful in Australia, is waking up to the fact that the strategy of the past is not going to work in the future". - AFR 22 Oct 2018. Shayne Elliot, CEO ANZ