HR in disruptive world

© 2018 TAS Consulting Partner I All Rights Reserved
www.tas-consultingpartner.com
HR in disruptive world
2018 Thailand HR Forum
22 November 2018

The boiling frog syndrome

It was time to move from awareness to action

Source : Technology Tipping Points and Social Impact Report, World Economic Forum, 2015
N = 800 technology executives and expert from ICT sectors
What will be arriving?
In 2025

How much data will we consume?

Source : 2017 Human Capital Trends, Deloitte Press, 2017
Source : Life Expectancy, Our World In Data, 2018
How long will we live?

How will our decisions be made?

© 2018 TAS Consulting Partner I All Rights Reserved Source : Global Human Capital Trends, Deloitte University Press, 2018
Expected use of communications channels in the next three to five years
How will we communicate?

Who will get the work done?

Who do we trust?
Source : (1) Number of Social Media User Worldwide, Statista, 2018
(2) Digital in 2018, We are Social & Hoosuit, 2018
Remark, Thailand come 4th in time spent on social media and 1st in time spent on internet at more than 9 hours per day

What interest Thai people?
Source :Digital in 2018, We are Social & Hoosuit, 2018

Force of change originates disruptive vortex
Source : adapted from Digital Disruption, World Economic Forum, 2016

Shifting distribution of power disrupt everything

Emerging paradigms in digital vortex

Disruptive technology transformed film industry
Index shows personal consumption expenditure on film and photographic supplies as a
percentage of total personal consumption expenditure indexed to 100 in 1995
Source : Bloomberg, Epoch Investment Partners, 2018

Newspaper has been hit extremely hard
Source : Bloomberg, Newspaper Association of America, Managlobal, PwC, Epoch Investment Partner, 2018

Digital music revenue overtook CD sales
Source : Epoch Investment Partners , 2018

Shopper is migrating from brick & mortar to online
Source : (1) Top e-commerce trends ,Quora, 2017 (2) American Online is growing rapidly, Haver IIF, 2017

Carmaker fretted about the brink of huge disruption
Source : Morgan Stanley mentioned in The Driveless, Car-sharing road ahead, Economist, 2016
* Including taxis excluding car rental

Mobile leads the way to becoming cashless economy
Source : Thaipublica, 2018

Not long ago home sharing was niche & unpopular
Source : How Airbnb Went Mainstream, Crimson Hexagon, 2016

Is your business being disrupted?
Source : Five Signs Your Business Need Disrupting, Wall street Journal, 2017

Exponential pace of disruption
Source : adapted from The Coming Wave of Digital Disruption, Strategy+Business, 2018

Source : Thank you for being late, Thomas L. Friedman, 2016
Exponential impact has become evident since 2007

Everyone can be disrupted by anyone
Source : Global Center for Digital Business Transformation, Cisco and IMD, 2015

© 2018 TAS Consulting Partner I All Rights Reserved Source : Rise & Fall of BlackBerry, Business Insider, 2016
RIM to RIP-continue innovating or be disrupted

Firms need ability to foresee, adapt and grow overtime

Firms need ability to foresee, adapt and grow overtime
Source : Digital Enterprise ; Moving from Experimental to Transformation, World Economic Forum/Bain & Company, 2018

iPhone has disrupted one of Apple winning innovation

© 2018 TAS Consulting Partner I All Rights Reserved Source : Ericsson, mentioned in How Apple’s iPhone changed the world, Recode, 2017
Since then, it leads smartphone to change the world

Why company couldn’t reap full benefit from digital?
Source : Operationalizing Digital Transformation, Harvard Business Review Analytic Services Report, 2017

© 2018 TAS Consulting Partner I All Rights Reserved Source : Leading Digital , Didier Bonnet et.al , Harvard Business Press, 2014
Mastery share common DNA of success

© 2018 TAS Consulting Partner I All Rights Reserved Source : Leading Digital , Didier Bonnet et.al , Harvard Business Press, 2014
Leadership and culture is the differentiator

A day in a digital enterprise

© 2018 TAS Consulting Partner I All Rights Reserved Source : adapted from The Digital Advantage, Capgemini Consulting and MIT Slone Management, 2013
Transformation needed across value chain

Intangible assets continues to be the greatest asset
Source : Ocean Tomo LLC, January 2015

Workforce redefined
Source : adapted from The future of work, Jacob Morgan, 2014

Workplace redefined

Work redefined
Source : The Evolution of Manager, Jacob Morgan, 2014

Leader redefined
Source : The Evolution of Manager, Jacob Morgan, 2014

Source : adapted from How we will work in 2027, Gartner, 2017
Is HR ready for the impending digital workplace?

Is HR ready for the impending digital workplace?

Do we realize that our employee, is also a consumer?

How many employee journey does a firm have?
Source : adapted from Patrick Coolen, HR is hitting a second wall, on LinkedIn, 2018

Do we know how to customize for mass?

Any idea how to apply collaborative consumption to HR?
Source : adapted from consumption model mentioned in Applying the Sharing Economy for HR in B2B community, Naseer Roopani, 2015

Do we know what data can be optimized?
*including semi-structured data
Source : 1) Data Strategy, Bernard Marr, 2017
2).Structured data vs. Unstructured data; What’s the Difference, Timothy King, 2018

© 2018 TAS Consulting Partner I All Rights Reserved Source : www.humanyze.com,2018
Do we know what data can be optimized?

How much do we know the business?

How much do we know the business?
Source : The Transformative Business Model, Harvard Business Review, 2016

OECD- DESCO aim to define 21st century skills and competency for new millennium learners which
policy maker, researcher, educator can benefit to design policies, practices that address requirements
Source : 21st Century Competencies, UNESCO Meeting, 2016
Do we know what capability needed and how to build?

ACT21S (Australia, Finland, Singapore, UK etc.) aim to provide clear operational definition
of 21st Century skill for design of innovation assessment tasks to be used in the classroom.
Source : 21st Century Competencies, UNESCO Meeting, 2016

Can we think of AI*in HR beyond Chatbot ?
*and cognitive computing

Do we really know contingent worker?
Source : (1) Freelancing in America, Freelancer Union & Upwork, 2015
(2) HR and the Gig Economy, HR Technologist, 2017

Do we realize power of platform?

Do we know our expected role in “going agile ?
Source : The Five Trademarks of Agile organization, Mckinsey & Company, 2018

Sources : (1) Agility: Its Rhythms with Stability, McKinsey, 2016
(2) Taking Agile Way Beyond Software, BCG, 2017

Shifting expectation concerns CEO & CHRO the most
Source : The CEO 20 Pulse on the future of work, 2018 Benchmark Report, CEB, 2018
N=CEO(20), CHRO 153)

HR’s readiness is worrisome
N= 2,5000 non-HR leaders and 2,500 HR Leaders
Source : Global Leadership Survey, DDI, The Conference Board, E&Y, 2018

Survey Participants
sources, : Expectation of Business toward HR contribution and HR readiness for
Digital Transformation in Thailand, PMAT & TAS Consulting Partner, 2017

Perceived impact of digital disruption by CEO

Perceived impact of digital disruption by CHRO

Key success factor of successful transformation

Is HR ready for digital disruption?
N = CEO/Business Leader (26), CHRO/HR Executive (96)

What will happen to HR in next 1-2 years?

What HR process will need to be revamped?

Key challenges in realizing the transformation

Rough road ahead of Thailand
Source : Reviving Growth and Securing Prosperity for all – Thailand: Systematic Country Diagnostic, World Bank Group 2017

Uneven level of labor productivity
Source : Asia Productivity Database mentioned in Reviving Growth and Securing Prosperity for All,
Thailand: Systematic Country Diagnostic, World Bank Group 2017

Shrinking size of Thai workforce
Source : SCB EIC analysis base on EIC survey, 2015

Literacy of Thai people
Source : Program for International Student, OECD Education Statistics, 2016

System to ready Thai workforce

Source : Network readiness index, World Economic Forum, 2016
Digital infrastructure & skill readiness

Thailand’s competitive edge
Source : Global Competitiveness database, World Economic Forum, 2006 - 2017

Digital transformation index
Source : Asian Digital Transformation Index, The Economist Intelligence Unit, 2016

If done right, it will build sustained nation prosperity
Source : Adapted from Economic Growth and Development in Asia, What’s the role of Digital, Deloitte, 2017

Rate of responding to change in uneven
Source : Rewriting the Rules for the Digital Age, Global Human Capital Trends,, Deloitte University Pres, 2017

Talent strategy redefined
Source : Four Theme of Becoming Digital Enterprise, World Economic Forum, 2016

HR operating model redefined

Source : CEO Guide to Competing through HR, McKinsey, 2017
HR operating model redefined

Organization redefined
Source : adapted from Global Human Capital Trend, Deloitte, 2017

Workforce planning redefined

Recruitment redefined
Source : adapted from (1) Global Human Capital Trend, Deloitte, 2017
(2) Global Recruiting Trend, LinkedIn Talent Solution, 2017

Learning & development redefined

Performance management redefined

Leadership development redefined
(2) Redefining Leadership for a Digital Age, IMD, 2017
(3) Six Strategies for Successful Digital Leadership Development , ATD, 2016

Career redefined

Engagement redefined
(2) Creating Compelling Careers for Employee and Organization, CEB 2016

to grow up

or… to be blown up

© 2018 TAS Consulting Partner I All Rights Reserved© 2017 TAS Consulting Partner I All Rights Reserved
www.tas-consultingpartner.com
tas@tas-consultingpartner.com
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HR in disruptive world

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