Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

13

Share

Download to read offline

The Mobile-first Bank Branch

Download to read offline

With increasing adoption of mobile banking, banks must take a “mobile-first” approach to their branch networks. Tightening economic conditions and the pervasiveness of mobility make it essential for banks to deploy mobile-first bank branches. Banks that adopt a well-structured, step-by-step approach to facilitating mobile-first services in their branches can successfully meet customer expectations for mobilizing their financial lives and eliminating risks from mobile-first bank branch deployments.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

The Mobile-first Bank Branch

  1. 1. The Mobile-First Bank Branch Transforming Banks for an Always-On World With increasing adoption of mobile banking, banks must take a “mobile-first” approach to their branch networks Demand for Mobile Services at an All Time High BY 2020 of tablet users access their bank accounts from their devices 52% of smartphone users rely on mobile banking services 40%smartphone penetration is expected to increase to 90%,and nearly 190 million tablets will be in use Popular Mobile Banking Activities Among Mobile Banking Users Checking account balances and transaction history (94%) Receiving alerts related to banking transactions (57%) Money transfer between consumer’s own accounts (61%) Mobile check deposit (47%) Traditional Bank Branches Risk Obsolescence Mobile-First Bank Branches Can Optimize Success Banks need to transform their legacy branches into smaller footprint, advice-focused, mobile- first bank branches to achieve these benefits Traditional bank branches allow customers to perform every transaction inside a bank branch, even mobile/online transactions that can be done from anywhere STRENGTHENED EMPLOYEE SATISFACTION COMPETITIVE DIFFERENTIATION ENRICHED CUSTOMER ENGAGEMENT INCREASED WORKER PRODUCTIVITY Banks Should Adopt a Well- Structured Approach for Mobile Service Delivery Reshaping the Mobile-First Bank Branch with Technology Determine appropriate bank branch deployment model Banks should identify and prioritize the “in-the-branch” zones that they should automate and mobilize. The ultimate goal should be to mobilize every zone ATTRACT ZONE SELF-SERVE ZONE ENGAGE ZONE ADVISE ZONE TRANSACT ZONE Identify customer zones and processes that should be mobilized Identify key technologies required for mobile-first bank branches Consider solutions to reduce risks for mobile-first bank branch services Rely on data analytics to optimize deployments and scale gradually Digital Displays and Signage New Customer Acquisition Tablet-based Kiosks Efficient Customer Service Employee Tablets for Mobile Concierge Services Improved Customer Engagement Video Conferencing Services Personalized Service Delivery Printers and Document Services Bridge Physical/ Mobile Channels Tightening economic conditions and the pervasiveness of mobility make it essential for banks to deploy mobile-first bank branches. Banks that adopt a well-structured, step-by-step approach to facilitating mobile-first services in their branches can successfully meet customer expectations for mobilizing their financial lives and eliminating risks from mobile-first bank branch deployments. CLICK HERE TO DOWNLOAD THE WHITE PAPER: “BUILDING THE MOBILE-FIRST BANK BRANCH” Sources: Frost & Sullivan research Advanced Devices Drive Adoption of Mobile Banking Services STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 $ MOBILE BANK BRANCH BLOG TWITTER WEBSITE insights.samsung.com @SamsungBizUSA www.samsung.com/business
  • andrewbarnettfortlauderdale

    Sep. 24, 2018
  • Vhjkjh

    Jul. 26, 2018
  • 786201616

    Mar. 21, 2017
  • MarkvanDruten

    Nov. 11, 2016
  • charlesrose21

    Jun. 22, 2016
  • HanaJeon1

    Mar. 31, 2016
  • Hyundo0204

    Feb. 21, 2016
  • TOMTOGGAS

    Feb. 1, 2016
  • iMVNOxAssociation

    Feb. 1, 2016
  • biannagolodryga

    Jan. 11, 2016
  • BlancaRosaTorreyraBlankita

    Nov. 26, 2015
  • robertocmatos

    Nov. 26, 2015
  • FarrahGray

    Nov. 21, 2015

With increasing adoption of mobile banking, banks must take a “mobile-first” approach to their branch networks. Tightening economic conditions and the pervasiveness of mobility make it essential for banks to deploy mobile-first bank branches. Banks that adopt a well-structured, step-by-step approach to facilitating mobile-first services in their branches can successfully meet customer expectations for mobilizing their financial lives and eliminating risks from mobile-first bank branch deployments.

Views

Total views

5,320

On Slideshare

0

From embeds

0

Number of embeds

404

Actions

Downloads

52

Shares

0

Comments

0

Likes

13

×