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Customer Need
To help older adults age respectfully,
the Ohio Masonic Home invests in
cutting-edge technology that improves
medical care and quality of life for
residents. The organization has tried
many remote monitoring solutions in
the past, including pendants that alert
staff when patients fall and in-home
cameras and sensors. But residents
often failed to adopt this technology,
which can seem stigmatizing and
intrusive. When evaluating new
solutions, Ohio Masonic not only
wanted remote monitoring capabilities,
but also products that help older
adults maintain their sense of
independence, as well.
Samsung Solution
As part of a five-month pilot, 60
residents at Ohio Masonic’s Springfield
campus tested a new technology from
Reemo that combines the Samsung
Gear S2 smartwatch and Samsung’s
SmartThings connected home
technology. This solution enables
older adults to operate lights, locks,
thermostats, televisions and other
appliances with a flick of the wrist.
Meanwhile, the Ohio Masonic staff
can remotely track biometric and
behavioral data in real time and spot
potential health declines.
Results
To determine the success of the pilot,
Ohio Masonic tracked three primary
metrics: frequency of use, health
outcomes and resident satisfaction.
The solution is helping Ohio Masonic
reduce falls, proactively intervene
when residents’ health declines
and boost patient satisfaction. Pilot
participants enjoyed using the solution
and appreciate the opportunity to
provide feedback on cutting-edge
technology. Ohio Masonic is already
layering this solution into two new
developments that will be built in the
next several years.
Overview
Case Study: The Ohio Masonic Home
Samsung Wearables, SmartThings and Reemo
Help Older Adults Live Independently and Safely
The Ohio Masonic Home provides
assisted living, independent living
and home health services to more
than 1,500 retired Ohio residents.
With three expansive retirement
communities — Springfield,
Browning and Western Reserve
— Ohio Masonic offers a variety
of living options for individuals or
couples, including apartments and
townhouses, as well as spacious
villa homes with garages and yards.
Through Cornerstone, a wholly
owned subsidiary of the Ohio
Masonic Home, the organization
provides support to individuals
who want to remain in their own
residences. Services include home
health and hospice care, as well as
the Helping Hands program, which
offers live-in assistance or part-time
chore services for older adults.
Ohio Masonic also hosts a phone-
based Resource Center program
that provides information and
assistance to Masons across the
state. With one call, older adults and
their families can get information
about products and services related
to aging — from assistance with
Medicare paperwork to referrals
for home maintenance issues to
caregiving resources.
The Ohio Masonic Home has an
important and powerful mission —
to “serve as the trusted partner to
help people age respectfully: how
they want; where they want.” To
accomplish this, the century-old
organization invests in cutting-edge
technology that improves medical
care and quality of life for residents.
“We’re really trying to move toward
population health management
concepts that keep people as
healthy as possible, wherever they
want to live,” says Tom Stofac, CEO
of Ohio Masonic.
The organization has tried many
remote monitoring solutions in
the past, from pendants that alert
staff when patients fall to in-home
cameras and sensors. “A lot of the
older technology was very medically
driven at first,” explains Stofac.
“It said, ‘You’re old, so we’re going
to monitor whether you fall or
whether you open your refrigerator.’
It was really hard to get anybody to
adopt that technology because it
was stigmatizing and pejorative. The
ones we were able to move into the
marketplace were very unobtrusive
and had some other practical use.”
When evaluating new technology,
Stofac says Ohio Masonic wasn’t
just looking for remote monitoring
capabilities, but also for a solution
that was appealing to its patients.
These products are most valuable
when residents want to use
them and when they assist older
adults in maintaining the sense of
independence that is so important
to them.
The Customer Need:
Helping Older Adults Age Respectfully
2
As part of a five-month pilot,
60 residents at Ohio Masonic’s
Springfield campus tested a new
technology solution combining
software from Reemo and smart
connected devices from Samsung.
By combining the Samsung Gear
S2 smartwatch and Samsung’s
SmartThings connected home
technology, Reemo’s software enables
older adults to perform everyday
household tasks with a flick of the
wrist. Using simple hand gestures,
they can operate lights, locks,
thermostats and other appliances with
SmartThings plugins.
Meanwhile, the solution enables Ohio
Masonic to remotely monitor residents’
health and well-being. Staff can view
biometric and behavioral data in real
time from an online dashboard, while
Reemo also tracks data and alerts the
organization to potential problems and
troubling trends.
“We give care providers and families
a snapshot of the senior’s daily life,”
explains John Valiton, chief revenue
officer for Reemo. “You can tell what
time they got up, which rooms they’re
spending the most time in, which
tasks they’re having trouble with and
when their health starts declining.
This helps everyone make decisions
about how the next level of care
should be entered into based on
data, rather than just emotional or
anecdotal evidence.”
When choosing a technology partner,
Valiton says Reemo tested its solution
on “probably every smartwatch out
there.” They chose the Gear S2 for
two main reasons: the industrial
design and development environment.
“It has a big, bright screen, yet it’s a
small, lightweight device,” explains
Valiton. “It has the large click wheel,
which is so user-friendly for older
adults with dexterity issues. We’ve
also got very sophisticated algorithms
and embedded software that must go
into the watch itself, so we needed a
robust development environment to
create an excellent user experience
that doesn’t drain the battery.”
Valiton says the partnership was also
ideal because Samsung has “the
complete stack of everything we
needed — from a wearable device to
a home automation platform to the
smartphones or tablets needed to
connect all the technology.”
Quick Profile:The Solution:
Simplifying Tasks and Monitoring Lives
Display: 1.2”, 360 x 360, 302ppi
Circular Super AMOLED
Connectivity: BT 4.1, Wi-Fi®
b/g/n, NFC (on Gear S2 Bluetooth
only)
Memory: 4GB + 512MB
Battery: 250mAh, 300mAh (on
Gear S2 3G only)
Sensor: Accelerometer,
Gyroscope, Barometer, Heart
Rate, Ambient Light, GPS (on
Gear S2 3G only)
Additional Features: IP68,
Wireless Charging (WPC
Inductive), Rotary and Touch UX
Samsung Gear S2
3
The Reemo platform allows families
and healthcare professionals to
view a cloud-based dashboard
with near real-time reporting of:
•	 Treatment adherence
(medication reminders,
activity alerts)
•	 Daily activity and device
interaction
•	 Heart rate
•	 Fall detection
•	 Behavior patterns that may
lead to early detection and
intervention
An engaging interface assists
seniors with activities of daily living.
•	 Simple gestures for home
control of lights, locks,
thermostats and appliances
•	 Communication between
family members with two-way
notifications and alerts
•	 Nonstigmatizing technology
•	 Daily activity log that can be
shared with loved ones
© 2016 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co.,
Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images
simulated. This case study is for informational purposes only. Samsung makes no warranties, express or implied, in this case study.
CASEST-WER-OHIOMASONICGEARS2-FEB16SKW
Learn more: samsung.com/healthcare | insights.samsung.com | 1-866-SAM4BIZ
Follow us: youtube.com/samsungbizusa | @SamsungBizUSA
The Results:
Improving Health Outcomes and Quality of Life
To determine the success of the pilot,
Ohio Masonic tracked three primary
metrics: frequency of use, health
outcomes and customer satisfaction.
Stofac says the organization is already
reaping several benefits, including:
•	 Reduced falls: The solution
prevents falls by making it easier
for residents to get around. For
example, one woman uses a CPAP
machine for sleep apnea and often
trips over the wires. “Now that she
can turn on lights before getting
out of bed at night, we can reduce
her number of falls,” says Stofac.
•	 Remote health monitoring: The
smartwatch provides biometric
data such as blood pressure and
heart rate. “More importantly, we
can monitor how residents are
getting around,” says Stofac. “If
their normal patterns change, we
can proactively ask questions to
see what might be going on.”
	
•	 Ease of use: Ohio Masonic’s
IT staff, under the guidance of
Reemo, installed the SmartThings
technology, and service
representatives train residents
to use the smartwatch and
master the hand gestures. “The
implementation is very smooth,”
says Stofac. “And it only takes
about half an hour to train
residents.” 	
•	 Adoptability: Stofac says recruiting
residents for the pilot was easy.
“They absolutely love the watch
and are showing it off to everyone.
It’s easier to use than their
computers and is more meaningful
for their everyday life than solutions
that just monitor their health.”
	
•	 Customer satisfaction: Residents
appreciate the opportunity to
provide feedback to technology
companies and feel their opinions
are being heard. Stofac says,
“They tell me, ‘Thanks for not
writing us off like a lot of other
people do. We have something to
give. We know how to use these
things.’ What this does for people’s
self-esteem is just so powerful.”
Ohio Masonic is building two
developments in the next couple
of years, and Stofac wants this
technology layered into all new
townhouses. “I’ve been in the field
of aging for over 35 years, and I’ve
never been more excited,” he says.
“With this type of compassionate
technology that bends to the user,
we can transform how people age
and improve quality of life for
older adults.”
“I’ve been in the field of
aging for over 35 years,
and I’ve never been
more excited.”
– Tom Stofac,
CEO
Ohio Masonic

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Samsung Wearables, SmartThings and Reemo Help Older Adults Live Independently and Safely

  • 1. Customer Need To help older adults age respectfully, the Ohio Masonic Home invests in cutting-edge technology that improves medical care and quality of life for residents. The organization has tried many remote monitoring solutions in the past, including pendants that alert staff when patients fall and in-home cameras and sensors. But residents often failed to adopt this technology, which can seem stigmatizing and intrusive. When evaluating new solutions, Ohio Masonic not only wanted remote monitoring capabilities, but also products that help older adults maintain their sense of independence, as well. Samsung Solution As part of a five-month pilot, 60 residents at Ohio Masonic’s Springfield campus tested a new technology from Reemo that combines the Samsung Gear S2 smartwatch and Samsung’s SmartThings connected home technology. This solution enables older adults to operate lights, locks, thermostats, televisions and other appliances with a flick of the wrist. Meanwhile, the Ohio Masonic staff can remotely track biometric and behavioral data in real time and spot potential health declines. Results To determine the success of the pilot, Ohio Masonic tracked three primary metrics: frequency of use, health outcomes and resident satisfaction. The solution is helping Ohio Masonic reduce falls, proactively intervene when residents’ health declines and boost patient satisfaction. Pilot participants enjoyed using the solution and appreciate the opportunity to provide feedback on cutting-edge technology. Ohio Masonic is already layering this solution into two new developments that will be built in the next several years. Overview Case Study: The Ohio Masonic Home Samsung Wearables, SmartThings and Reemo Help Older Adults Live Independently and Safely
  • 2. The Ohio Masonic Home provides assisted living, independent living and home health services to more than 1,500 retired Ohio residents. With three expansive retirement communities — Springfield, Browning and Western Reserve — Ohio Masonic offers a variety of living options for individuals or couples, including apartments and townhouses, as well as spacious villa homes with garages and yards. Through Cornerstone, a wholly owned subsidiary of the Ohio Masonic Home, the organization provides support to individuals who want to remain in their own residences. Services include home health and hospice care, as well as the Helping Hands program, which offers live-in assistance or part-time chore services for older adults. Ohio Masonic also hosts a phone- based Resource Center program that provides information and assistance to Masons across the state. With one call, older adults and their families can get information about products and services related to aging — from assistance with Medicare paperwork to referrals for home maintenance issues to caregiving resources. The Ohio Masonic Home has an important and powerful mission — to “serve as the trusted partner to help people age respectfully: how they want; where they want.” To accomplish this, the century-old organization invests in cutting-edge technology that improves medical care and quality of life for residents. “We’re really trying to move toward population health management concepts that keep people as healthy as possible, wherever they want to live,” says Tom Stofac, CEO of Ohio Masonic. The organization has tried many remote monitoring solutions in the past, from pendants that alert staff when patients fall to in-home cameras and sensors. “A lot of the older technology was very medically driven at first,” explains Stofac. “It said, ‘You’re old, so we’re going to monitor whether you fall or whether you open your refrigerator.’ It was really hard to get anybody to adopt that technology because it was stigmatizing and pejorative. The ones we were able to move into the marketplace were very unobtrusive and had some other practical use.” When evaluating new technology, Stofac says Ohio Masonic wasn’t just looking for remote monitoring capabilities, but also for a solution that was appealing to its patients. These products are most valuable when residents want to use them and when they assist older adults in maintaining the sense of independence that is so important to them. The Customer Need: Helping Older Adults Age Respectfully 2
  • 3. As part of a five-month pilot, 60 residents at Ohio Masonic’s Springfield campus tested a new technology solution combining software from Reemo and smart connected devices from Samsung. By combining the Samsung Gear S2 smartwatch and Samsung’s SmartThings connected home technology, Reemo’s software enables older adults to perform everyday household tasks with a flick of the wrist. Using simple hand gestures, they can operate lights, locks, thermostats and other appliances with SmartThings plugins. Meanwhile, the solution enables Ohio Masonic to remotely monitor residents’ health and well-being. Staff can view biometric and behavioral data in real time from an online dashboard, while Reemo also tracks data and alerts the organization to potential problems and troubling trends. “We give care providers and families a snapshot of the senior’s daily life,” explains John Valiton, chief revenue officer for Reemo. “You can tell what time they got up, which rooms they’re spending the most time in, which tasks they’re having trouble with and when their health starts declining. This helps everyone make decisions about how the next level of care should be entered into based on data, rather than just emotional or anecdotal evidence.” When choosing a technology partner, Valiton says Reemo tested its solution on “probably every smartwatch out there.” They chose the Gear S2 for two main reasons: the industrial design and development environment. “It has a big, bright screen, yet it’s a small, lightweight device,” explains Valiton. “It has the large click wheel, which is so user-friendly for older adults with dexterity issues. We’ve also got very sophisticated algorithms and embedded software that must go into the watch itself, so we needed a robust development environment to create an excellent user experience that doesn’t drain the battery.” Valiton says the partnership was also ideal because Samsung has “the complete stack of everything we needed — from a wearable device to a home automation platform to the smartphones or tablets needed to connect all the technology.” Quick Profile:The Solution: Simplifying Tasks and Monitoring Lives Display: 1.2”, 360 x 360, 302ppi Circular Super AMOLED Connectivity: BT 4.1, Wi-Fi® b/g/n, NFC (on Gear S2 Bluetooth only) Memory: 4GB + 512MB Battery: 250mAh, 300mAh (on Gear S2 3G only) Sensor: Accelerometer, Gyroscope, Barometer, Heart Rate, Ambient Light, GPS (on Gear S2 3G only) Additional Features: IP68, Wireless Charging (WPC Inductive), Rotary and Touch UX Samsung Gear S2 3 The Reemo platform allows families and healthcare professionals to view a cloud-based dashboard with near real-time reporting of: • Treatment adherence (medication reminders, activity alerts) • Daily activity and device interaction • Heart rate • Fall detection • Behavior patterns that may lead to early detection and intervention An engaging interface assists seniors with activities of daily living. • Simple gestures for home control of lights, locks, thermostats and appliances • Communication between family members with two-way notifications and alerts • Nonstigmatizing technology • Daily activity log that can be shared with loved ones
  • 4. © 2016 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated. This case study is for informational purposes only. Samsung makes no warranties, express or implied, in this case study. CASEST-WER-OHIOMASONICGEARS2-FEB16SKW Learn more: samsung.com/healthcare | insights.samsung.com | 1-866-SAM4BIZ Follow us: youtube.com/samsungbizusa | @SamsungBizUSA The Results: Improving Health Outcomes and Quality of Life To determine the success of the pilot, Ohio Masonic tracked three primary metrics: frequency of use, health outcomes and customer satisfaction. Stofac says the organization is already reaping several benefits, including: • Reduced falls: The solution prevents falls by making it easier for residents to get around. For example, one woman uses a CPAP machine for sleep apnea and often trips over the wires. “Now that she can turn on lights before getting out of bed at night, we can reduce her number of falls,” says Stofac. • Remote health monitoring: The smartwatch provides biometric data such as blood pressure and heart rate. “More importantly, we can monitor how residents are getting around,” says Stofac. “If their normal patterns change, we can proactively ask questions to see what might be going on.” • Ease of use: Ohio Masonic’s IT staff, under the guidance of Reemo, installed the SmartThings technology, and service representatives train residents to use the smartwatch and master the hand gestures. “The implementation is very smooth,” says Stofac. “And it only takes about half an hour to train residents.” • Adoptability: Stofac says recruiting residents for the pilot was easy. “They absolutely love the watch and are showing it off to everyone. It’s easier to use than their computers and is more meaningful for their everyday life than solutions that just monitor their health.” • Customer satisfaction: Residents appreciate the opportunity to provide feedback to technology companies and feel their opinions are being heard. Stofac says, “They tell me, ‘Thanks for not writing us off like a lot of other people do. We have something to give. We know how to use these things.’ What this does for people’s self-esteem is just so powerful.” Ohio Masonic is building two developments in the next couple of years, and Stofac wants this technology layered into all new townhouses. “I’ve been in the field of aging for over 35 years, and I’ve never been more excited,” he says. “With this type of compassionate technology that bends to the user, we can transform how people age and improve quality of life for older adults.” “I’ve been in the field of aging for over 35 years, and I’ve never been more excited.” – Tom Stofac, CEO Ohio Masonic