San Diego waste disposal company Daily Disposal relied on laborious pen-and-paper methods to document routes and customer account status. With more than 90 drivers in the field carrying 30-page route printouts, it needed a more efficient way to route trucks and document trash pickup. Read this case study to learn how the Daily Disposal invested in a custom mobile app with Samsung Galaxy tablets and smartphones to digitize its collection tracking processes, saving the company time and money, and reducing environmental impacts.

1. Case Study: Daily Disposal
Samsung Mobile Devices Help Streamline Operations
for Tech-Driven Waste Disposal Company
Customer Need
Daily Disposal relied on laborious
pen-and-paper methods to document
routes and customer account status.
Drivers with residential routes received
two printouts each morning: a 30-page
document listing all stops for the
day, and a separate five- or six-page
document listing customers with
delinquent accounts. As drivers made
stops, they had to compare the two
lists and often mistakenly retrieved
trash from nonpaying customers.
With more than 90 drivers in the field,
Daily Disposal needed a more efficient
way to route trucks and document
trash pickup.
Samsung Solution
To streamline operations, Daily
Disposal invested in a custom mobile
app with Samsung Galaxy tablets
and smartphones to digitize its
collection tracking processes. Rather
than receiving stacks of paper each
morning, drivers simply download the
day’s route via the eMobile app to their
dashboard-mounted tablets. As they
move along, the app tells them exactly
where to stop and which houses to
skip. Daily Disposal also provides
Samsung Galaxy S smartphones to
managers and supervisors, who can
access the eMobile app, see how
drivers are progressing and send help
when trucks fall behind.
Results
The new solution enables Daily
Disposal to visualize routes and shore
up inefficiencies. Until recently, the
company ran three trucks in one
residential area of town each Friday.
Using the new system, Daily Disposal
was able to reroute and use only two
trucks, saving the company more than
$800 per day. Now the company is
looking for ways to do the same thing
with other routes. The tablets are more
cost-effective than other automated
solutions and can be quickly replaced
if one gets broken. And by eliminating
the paper lists, Daily Disposal is further
along in its efforts to go green.
Overview

2. 2
Daily Disposal is a family-owned
and -operated solid waste disposal
company that provides trash
pickup and recycling services to
thousands of homes, businesses
and construction sites in San
Diego. Daily Disposal’s fleet of
environmentally friendly, state-
of-the-art automated trucks
make collection services efficient
and cost-effective, and keep
communities looking pristine.
Along with running regular
residential routes, Daily Disposal
provides permanent dumpsters
for commercial enterprises and
a variety of waste containers
for construction and demolition
companies in the San Diego area.
Coordinating solid waste collection
and disposal for thousands of
customers is a complicated job.
Daily Disposal already used state-
of-the-art automated trucks with
mechanical arms that enabled
drivers to pick up waste containers
without getting out of their trucks.
But from an operational standpoint,
the company relied on laborious
pen-and-paper methods to
document routes and customer
statuses.
Drivers with residential routes serve
more than 1,000 customers per day.
In the past, these drivers received
two printouts each morning: a 30-
page document listing all stops for
the day, and a separate five- or six-
page document listing customers
with delinquent accounts. As drivers
made stops, they compared the
two lists to determine whether they
needed to skip that customer or, if
the account was too far past due,
call the company to retrieve the
containers.
“You could only imagine how
complicated this was for our
drivers,” says Todd Ottonello,
vice president of Daily Disposal.
“They were driving 50,000-pound
trucks down the street, flipping
back and forth between these two
documents. It was easy to make
mistakes, and we were serving
many customers who hadn’t paid in
months and were essentially getting
free trash service.”
Another challenge was customers
who didn’t put containers out in time
but insisted it was the driver’s fault.
“Some customers would regularly
forget to put their containers out
and then call customer service
to complain that the drivers had
skipped them,” says Ottonello. “It
was a ‘he said/she said’ scenario,
and the customer is always right.
So we had a driver in a pickup truck
with a trailer who would have to
chase route drivers every day and
retrieve the missed waste.”
With more than 90 drivers in the
field, Daily Disposal needed a more
efficient way to route trucks and
document trash pickup.
The Customer Need:
Doing San Diego’s Dirty Work
2
Daily Disposal’s fleet of
environmentally friendly,
state-of-the-art automated
trucks make collection
services efficient and
cost-effective, and keep
communities looking
pristine.

3. To streamline operations, Daily
Disposal invested in a custom mobile
app together with Samsung Galaxy
tablets and smartphones, connected
with cellular service from Sprint.
Rather than receiving stacks of
paper each morning, drivers simply
download the day’s route via the
eMobile app. As they move along, the
Galaxy tablet shows them where to
stop and which houses to skip. When
drivers arrive at a customer’s home,
they push one of three buttons on
the touch screen: “done,” “not out”
or “skip.”
“There’s GPS and live time/date
stamps, which we track from
the home office,” says Ottonello.
“Customers can call customer service
to see if there’s still time to put the
containers out.”
Drivers also use the tablets to take
pictures when containers aren’t
out. These photos get immediately
uploaded into the system, so
customer service reps can prove
to customers that drivers didn’t just
skip them. “We’re polite about it and
offer options, but customers can’t
pull a fast one.”
The Galaxy tablets, with bright,
high-resolution 10-inch displays,
provide drivers with an intuitive touch
screen experience. Built-in GPS
ensures the app can follow the driver
on their collection route and cellular
connectivity keeps data synced
instantly in the cloud.
Daily Disposal also provides Samsung
Galaxy S smartphones to managers
and supervisors, who can access
the eMobile app and see how drivers
are progressing. This is particularly
useful during holidays when drivers
get overloaded. “The app knows how
far along drivers should be,” explains
Ottonello. “If someone is falling behind,
we send another driver to help. Both
drivers are rerouted in real time.”
Jed Dawson, the developer who built
the eMobile app for Core Computing
Solutions, says the company only
works with Samsung devices. “We
wanted something cost-effective and
reliable that worked well in industrial
settings,” he explains. After trying
several devices, Core determined
that Samsung had the most reliable
product and stablest ecosystem for
development. “Samsung has built a
fantastic tablet. I have one of each
model on my desk. If a customer
calls with a problem, I can run the
software on the right device and
quickly find the issue.”
Daily Disposal’s entire fleet now has
tablets mounted on their dashboards.
All residential drivers use the solution,
and other lines of business will begin
using it soon.
Quick Profile:
The Samsung Solution:
Simplifying a Day’s Disposal Work
Display: 9.6” WXGA
1280x800 TFT
Operating System: Android
Lollipop 5.1.1
Processor: 1.2 GHz Quad Core
Cameras: 5MP back/2MP front
Connectivity: 802.11 a/b/g/n
and 4G LTE
Security: KNOX 2.4; premium
features require license fee
Display: 5.1” Quad HD Super
AMOLED®
Operating System: Android
Lollipop 5.1.1
Processor: Samsung Exynos
7420 Octa-Core 64-Bit Processor
Cameras: 16MP back/5MP front
Connectivity: 802.11 a/b/g/n
and 4G LTE
Samsung Galaxy Tab E
Samsung Galaxy S6

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CASEST-TAB-DAILYDISPOSAL-JAN16SW
The Results:
Mobile Workflows to Save Money and Eliminate Paper
The new solution, combining Galaxy
tablets, smartphones and the
eMobile app has not only streamlined
operations, it also enables Daily
Disposal to visualize routes and shore
up inefficiencies. The company has
already shaved about 45 minutes
per day off each route and parked
one truck.
Until recently, the company ran three
trucks in one residential area of town
each Friday. After examining how
drivers were running their routes,
making turns and overlapping each
other, Daily Disposal rerouted and now
uses only two trucks. “I never expected
to park a truck that was serving 1,000
homes,” says Ottonello. “This alone will
save us more than $41,600 per year.”
Now the company is looking for ways
to do the same thing with other routes.
By rerouting one driver, the company
cut him from 56 hours per week to
41 hours. “Drivers get paid hourly, so
we upped his salary to keep him from
losing wages. But we’re saving $60 an
hour by parking that truck, and he’s
working less.”
Improved efficiency isn’t the only
benefit. The company is saving $2,700
per year on printing costs and has
improved route accuracy by four
percent, ensuring drivers only stop at
houses with current accounts.
Several years ago, Daily Disposal
tested another automated system that
used desktop computers, ruggedized
with military-grade spec boxes and
screens. “We spent $110,000 on 10
trucks and needed a full-time IT guy
working at night to keep the system
running,” says Ottonello. “If something
broke, the cost to replace it was huge.
If we break a tablet, which has only
happened once despite the fact we
don’t use any cases, we can go to
the local store and replace it within
the hour.”
With the new solution in place, Daily
Disposal is looking for ways to further
automate operations. The next step
is to use sensors that read the RFID
tags in each container and update the
pickup status instantly, so drivers don’t
even have to push buttons on the app.
“The waste industry is so technology-
poor and old school,” says Ottonello.
“What we’re doing may seem simple,
but it’s huge for us. This also helps with
our efforts to go green. This solution
completely changes our industry.”
“What we’re doing may
seem simple, but it’s
huge for us. This also
helps with our efforts to
go green. This solution
completely changes our
industry.”
– Todd Ottonello,
Vice President
Daily Disposal