Customers increasingly expect a seamless and immediately satisfying experience, something that big businesses spend time and money to create. But today, technology solutions are enabling small businesses to have big-business presence, giving smaller organizations the opportunity to compete above their weight. It's not as simple as just having a shiny online storefront, though. Even if your company website is as responsive and engaging as a global multinational, if you don't have a unified communications (UC) system, chances are you are not meeting customers' expectations for responsiveness — giving them all the reason they need to look elsewhere. If your customers call and are expecting you to answer, voicemail and a call back at the end of the day won't be enough.

1. 5 must-have capabilities for
unified communications

2. A missed call, a
missed opportunity
In today’s business world,
customers don’t give second
chances. How can you ensure
yourteam picks up?

3. The answer: Unified
communications
The right unified communications
(UC) solution keeps yourteam
available and in sync, even when
they’re on the go.

4. 12:45
Incoming call
Wednesday
Most recent call
Corbin’s Store
SEND MESSAGE
855-581-6892
What key capabilities
do I need for unified
communications?

5. Mobility
Don’t tetheryouremployees
to theirdesks.
1 YourUC solution should be
designed forthe mobile-first
workforce, so yourteam can
answerfrom anywhere.
Incoming call
855-581-6892

6. Hunt groups
2
Incoming
call
Don’t miss client calls when one team
memberis busy. With hunt groups,
calls will be forwarded down a
list until the call is answered.

7. Call line ID
Allow any employee to call a
customerfrom theirsmartphone,
and have yourcompany’s number
show up in callerID.
3
12:45
Incoming call
Wednesday
Most recent call
Jill’s Landscaping
SEND MESSAGE
855-581-6892

8. Extension dialing
Connect employees with their
teams through the extension
dialing you miss from office
phones — anywhere they go.
4
RECENTS
CONTACTS
PLACES
#42
3
Dial
DEF
6
MNO
9
WXYZ
#
2
ABC
5
JKL
8
TUV
0
+
1
-
4
GHI
7
PQRS
*

9. Seamless
conferencing
5 To get everyone on the same page,
ensure yourUC solution provides easy
access to voice and video conferencing.

10. Verizon One Talk
and Galaxy S21
YourUC solution is baked right
into yoursmartphone’s native
dialer— no need to open
anotherapp. Transfercalls
orplace calls on hold.
11:45 AM
Call Features
Call Forwarding
Do Not Disturb
Anonymous Call Rejection
Voice Mail

11. 00:12
#
855-581-6892
Mute Transfer Bluetooth Add a call
Video Speaker Hold Keypad
00:12
#
855-581-6892
Mute Transfer Bluetooth Add a call
Video Speaker Hold Keypad
Unify your
communications
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