With 1.6 Billion active users on Social Media, it becomes important to monitor and listen what the consumers are talking about the brand and the product. Here, it is where Social CRM will help you to monitor conversation and bundle them up along with other notes and emails. The departments that benefit from this kind of CRM is Marketing and Sales majorly as it can help them build campaigns and cases to approach new clients. A Social CRM uses all the workflows and features of a Customer Management Software as a company process. For more details, you can read the following blog: http://www.sagesoftware.co.in/blogs/keep-your-customers-engaged-with-social-crm-part-2/ You can also visit the Sage Software Solutions Pvt Ltd's website: www.sagesoftware.co.in You can also write to sales@sagesoftware.co.in

1. Increased Customer
Engagement through
Social CRM
What is Social CRM
Need to integrate it
How does it help the
organization?

2. With over 30 years of experience and 6 million customers
worldwide, we know a thing or two about helping small and
medium-sized businesses succeed.
We’re Sage Software Solutions Pvt Ltd, a distributor of The Sage
Group plc. Our offices are across India and we provide software
for just about every industry.

3. Sage CRM :
Business management solutions
• Easy to use with simple
navigation
• Access anywhere, anytime with
rich CRM functionality across
multiple mobile platforms
• Highly customizable and
scalable solution that grows as
your needs develop

4. Sage CRM :
Business management solutions
• Available on premise or on
cloud
• Integrates with key Sage
ERP solutions for a complete
view of your customers
• Rapid return on investment
and low total cost of
ownership

5. “A brand is no longer what we
tell consumers it is, it is what
consumers tell each other”
- -- Scott Cook

6. Social CRM :
How is it different?
A Social CRM is a Customer Management tool for
monitoring customer interaction on social media. It
uses all the tools and workflows of a CRM system
as part of the company process.
Monitoring a specific keyword or what the
customers are talking about the company and
bundling all communication in a central place
makes it easier for the Marketing Team to design
campaigns.
It also integrates all major Social Media Platforms

7. Social CRM :
Why Need for a Social CRM?
Social Media is a growing population. It is
estimated that by the end of 2016, there will be 1.6
Billion people active users on all platforms.
Facebook already has 1 Billion active users
LinkedIn is active in 200 countries with 16M users
Twitter has a record lead generation of 34%
What consumers talk about the Brand on these
platforms has become very important to listen and
respond in a timely manner for a company.

8. Social CRM :
Benefits to the Company
Marketing
• Identifying potential clients and threats for the
company.
• Designing and Monitoring Marketing Campaigns
Sales Team
• Identifying potential partners and promoters
• Build a strong case for approaching more
customers
Business Department
• Sharing relevant information in a timely manner
• Resolving queries and building up the Brand
Image

9. Social CRM :
Contact
For more details, contact ::
sales@sagesoftware.co.in
SMS SAGE to 56767
Call Toll Free on 1800-3000 1595
Visit www.sagesoftware.co.in