Presentation given on Oct. 20, 2007 at Lawrence Technological University

1. Knowledge Management in the Real World Lecture given at Lawrence Technological University Stan Garfield October 20, 2007

4. Why manage knowledge? 2. Avoid repeating past mistakes

5. Why manage knowledge? 3. Take advantage of what others already know

9. Innovate: HP Social Network

12. Learn Read Watch Attend Listen

16. Knowledge Management Components classification metrics and reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge advisors goals and measurements incentives and rewards People culture and values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata and tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management

20. PEOPLE: KM Stars Tell Their Stories

21. PEOPLE: KM Stars Incentive Points System

25. PEOPLE: Knowledge Advisors Page

27. PEOPLE: HP Professions Program

28. PEOPLE: HP Professions – Example

29. PEOPLE: Social Networking

30. PROCESS: HP Services Knowledge Flow Customer Engagement Roadmap Value to Customer Knowledge from HP/ Outside HP KM Measures Reinforcing Behavior KCR Process and Policy Knowledge in Repositories and Collaborative Workspaces Explicit Knowledge in People Tacit HP Services Knowledge Other HP Knowledge Capture Invent Reuse

31. PROCESS: Customer Engagement Roadmap Identify Opportunity Opportunity Develop & Negotiate & Close Implement & Ensure Expand & Extend Develop & Propose Negotiate & Close Won & Deploy Won & Expand Selling Stage Roadmap Stage Opportunity Creation Opportunity Evaluation Development & Bid Negotiate & Close Delivery Understand Customer Validate Opportunity Qualify Opportunity SOAR Events Opportunity Assessment Approval Bid Approval Ts & Cs Approval Scope Change Approval Key Deliverables Opportunity Profile, Lead Manager & Bid Sponsor Opportunity Plan & Initial Bid Plan Solution & Bid Contract & Order SOW/SLA Delivery, Scope Change, Risk Management, Up sell & Renewal Program and Account Reviews Opportunity Qualification Bid Assurance Win/Loss OS Account, Start-up, Delivery Status, Detailed Delivery & Closeout Win/Loss Review Snapshot, Lessons Learned Close-Out Report SOW, Project Plan Project KM Content Project Profile SOW, Project Plan Win/Loss Review Lessons Learned Close-Out Report Proposal

32. PROCESS: Knowledge Capture & Reuse

35. TECHNOLOGY: Knowledge Network

36. Knowledge Network – A-Z Index

37. Engagement Knowledge Map

38. Engagement Knowledge Map (continued)

39. Simple Guide to KM

40. Knowledge Network Search Tips

41. Knowledge Network – Remote Access

43. Creating a WSS Team Space

44. Creating a WSS Team Space (continued)

45. Creating a WSS Team Space (continued)

46. Windows SharePoint Services – Project Team Space Example

47. Windows SharePoint Services – Internal Team Space Example

49. SharePoint Portal Server – Example Practice Portal

50. Web Publishing Center and SharePoint: Industry Practice Portal

52. Project Profile Repository

53. Project Profile Submission Form

54. Project Profile Submission Form (continued)

55. Project Profile Repository – Browse by Country

56. Project Profile Repository – Browse by Industry

57. Project Profile Repository – Browse by Market Offering

58. Project Profile Repository – Example of a Profile

59. Project Profile Repository – Example of a Profile (continued)

60. Project Document Library & Contribution Wizard

61. Community Directory

62. HP Forums – Threaded Discussions

64. Ask the Expert

66. Knowledge Briefs Viewer

67. Knowledge Brief – Example

68. HP Global Method

69. HP Global Method – HPS Methodology Catalogue

70. HP Global Method – Process Library

71. HP Global Method PM – Project Management Methodology

72. HP Reference2Win Program – Submit a Win

73. HP Reference2Win Program – Advanced Search

74. Tacit Knowledge Sharing: Winning the Bid Forum and HPS Podcast

75. HP Services Portfolio

76. HP MarketVision – Market Research

77. books24x7 (via HP Labs) – Online Access to IT & Business Books

78. HP Virtual Rooms

79. Grow @hp (e-learning)

80. Software: GDAS Reuse Portal and CME IP Asset Catalogue

81. Expertise Locator – Find Consultant in Resource Management MarketPlace

82. Knowledge Network News (monthly)

84. Web 1.0: Searchable Web (single starting point)

85. Web 2.0: Threaded Discussions – HP Forums RSS Feed Email Thread Web Thread

86. Web 2.0: Wiki - HPedia

87. Web 2.0: Blog - Knowledge Sharing Weekly

88. Web 2.0: Podcast - HPS OnPoint

89. Web 2.0: Social Networking Sites Facebook [email_address] LinkedIn

90. Web 2.0: Social Bookmarks (like del.icio.us)

91. Web 2.0: Virtual Worlds – Second Life

93. Web 2.0: Pligg (like Digg)

94. Web 2.0: WaterCooler

95. Web 2.0: Uncut (like YouTube)

96. Learning More: Ark Group Report http://www.ark-group.com/home/publication.asp Source: Ark Group

97. Learning More: KM Home Page http:// stangarfield.googlepages.com /

98. Learning More: KM Blog http:// www.hp.com/blogs/garfield