This document discusses enabling business continuity when employees are unavailable by focusing on adaptive capacity. It recommends decentralizing platforms, communication, and knowledge through approaches like cloud-native engineering, modern communication tools, and runbook automation. Runbook automation involves capturing expert knowledge in automated runbooks to standardize responses and allow anyone to handle incidents. The document advocates testing capabilities regularly through everyday operations to prepare for disruptions and becoming a learning organization that treats incidents as opportunities. The goal is to move beyond legacy business continuity strategies that may be undermined by increasing complexity and change.
18. What’s a Critical
Function?
Daily bookings drop to hundreds of thousands ($)
Daily refunds spike to tens of millions ($)
Wouldn’t think the refund system was the
most important until…
21. What’s a Critical
Function?
Millions of small businesses were counting on it
being ready in days.
Wouldn’t think launching a microsite and
webform was the most important system until…
24. What’s a Critical
Function?
35% of your Dev, QA, and Ops staff is locked
out of the office with less than 1-day notice.
Wouldn’t think WFH capabilities (previously
forbidden) were the most important until…
25. "Adaptive Capacity relates to the capacity
of systems, institutions, humans… to adjust to
potential damage, to take advantage of
opportunities, or to respond to consequences.”
26. "Adaptive Capacity relates to the capacity
of systems, institutions, humans… to adjust to
potential damage, to take advantage of
opportunities, or to respond to consequences.”
Science
Biology
Ecology
Sociology
Safety
Business
Mangement
IT
71. 1. Decentralized Platforms
2. Decentralized Communication
3. Decentralized Knowledge
Enabling
Adaptive
Capacity
But wait,
There’s more…
4. Become a Learning Organization
72. Become a Learning Organization
Build an empowered a just culture from the bottom upwards
Adaptive Capacity Labs
73. Become a Learning Organization
Build an empowered a just culture from the bottom upwards
Incidents = unplanned investments …the ROI is up to you.
Adaptive Capacity Labs
74. Recap!
1. Decentralized
Platforms
2. Decentralized
Communication
3. Decentralized
Knowledge
1. Decentralized
Platforms
2. Decentralized
Communication
3. Decentralized
Knowledge
4. Become a Learning
Organization
See beyond the legacy
view of Business Continuity
What happens when your
people are disrupted?
Complexity and pace of change
undermine legacy strategies
Enable Adaptive Capacity
Runbook Automation for everyday
operations and disaster operations