Topic: A British Heart Foundation Case Study – Digital transformation Before & After: Learning from the pros
- Understand the 3 stages of transformation
- See it action with best practice examples
- Start crafting your own vision in line with major global trends
4. Evolving an organisation’s ways of
working in order to continue
delivering its mission in the face of
changing technology, competition,
audience need and behaviour.
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21. THEN TO NOW:
NETFLIX
• 1997 Company founded
• 2007 1 billionth DVD delivered
• 2014 Spent $0 on marketing DVDs vs.
$US65 million per quarter on streaming
• 2016 Spending $US5 billion on programming
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39. STEP 1: TRANSFORM THE
SURFACE
H O W T O B U I L D A D I G I T A L C U LT U R E
✱ Tackle a specific problem or perception
change online, with measurements in place.
✱ Create digital versions of existing offerings,
incentivising their adoption.
✱ Track everything and share victories widely
and loudly within the organisation.
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57. STEP 2: TRANSFORM FOR
AUDIENCES
✱ Collaborate outside comfort zones to enhance
experiences for priority audiences.
✱ Make on-going audience feedback and
engagement part of every new initiative.
✱ Track and escalate barriers to create plans and
business cases for overcoming them.
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H O W T O B U I L D A D I G I T A L C U LT U R E
71. STEP 3: TRANSFORM THE
INTERNAL
✱ Get the right investment and authority, set
expectations and update plans throughout.
✱ Tackle business critical processes and systems
first with clear benchmarks and targets.
✱ Keep your focus on the audience experience as
you work through internal changes.
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H O W T O B U I L D A D I G I T A L C U LT U R E