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Retail's BIG Fast Track - Retail at the
Speed of Disruption
PANO ANTHOS, Founder and Managing Director, XRC Labs
LESLIE COHEN, Executive Director, XRC Labs
JOE BENINATO, Founder and CEO, Banter
ALEXA FLEISCHMAN, CEO, Strypes
ERIK SKANTZE, Co-Founder and CEO, Perseus Mirrors
LIYIA WU, Founder and CEO, ShopShops
The Need for Speed:
Accelerating Retail Today
Pano Anthos
Managing Director, XRC Labs
WALL STREET IS NOT HAPPY!!!!
4
0.
20.
40.
60.
80.
100.
120.
140.
160.
BEST BUY JCPenney KOHL'S macy's NORDSTROM sears TARGET Walmart amazon
BRICK & MORTAR RETAILER MARKET VALUE (2006*
VS. TODAY)
Market Value 2006 (Bn) Market Value Today (Bn)
Source: Yahoo Finance
*Peak Market Value 2006
360
340
220
200
180
60
40
20
0
(49%)
1,910%
(83%) (59%) (46%)
(21%)
(95%)
(15%)
2%
BRICK & MORTAR RETAILER MARKET VALUE (2006* VS. TODAY)
THE STREAMS HAVE CROSSED
Credit: NRF
6%
44%
94%
40%
0
20
40
60
80
100
Consumer Shopping Over Thanksgiving
Weekend 2009 vs 2016 (Percent)
Online
In-Store
2009 2016
SPEED OF TECHNOLOGY
SPEED OF TECHNOLOGY
RETAIL INNOVATION
Credit: Amazon
•RETAIL INNOVATION
4.3M
VIEWS
22K
RETWEETS
7.6M
VIEWS
•RETAIL INNOVATION
14
•To Discuss
Store to Consumer
Store as Experience
Store as Platform
Store as Services & Rentals
15
•THE MOST VALUABLE COMMODITY
16
•WHO IS GOING TO WHOM?
Credit: Serious Eats
17
•STORES GO TO CUSTOMERS
Credit: Serious Eats
STORE AS EXPERIENCE
19
LISTEN TO BUILD EXPERIENCE
Credit: LA Times
Blending to create something new
PERSONALIZE  UNIQUE OUTPUTS
21
Credit: Serious Eats
•WHOSE IDEA IS THIS?
STORE AS PLATFORM
22
STORE AS SERVICE OR RENTAL
23
STORE AS PLANT
24
CHANGE
Constants in Life:
WORLD CLASS SPONSORS
Our sponsors help
fund the lab and
work with our
startups…….
27
A Network of Peers
A SMART WORLD
STARES BACK
ERIK SKANTZE
ERIK@PERSEUSMIRRORS.COM
1939
1939
1939
2039
2039
2039
Purchase
Decision
Product
Fulfillment
Customer
Experience
Data
Application
Information Based Purcha
sing
Convenience Based Purcha
sing
Purchase
Decision
Product
Fulfillment
Customer
Experience
Data
Application
Satisfaction Surveyin
g
Passive Engageme
nt
Purchase
Decision
Product
Fulfillment
Customer
Experience
Data
Application
Third Party Shipping
Vertical Integration
Purchase
Decision
Product
Fulfillment
Customer
Experience
Data
Application
Data Acquisition
Insights & Applicati
on
Takeaways
A SMART WORLD
STARES BACK
ERIK SKANTZE
ERIK@PERSEUSMIRRORS.COM
WWW.PERSEUSMIRRORS.COM
Retail's BIG Fast Track - Retail at the Speed of Disruption

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Retail's BIG Fast Track - Retail at the Speed of Disruption

Notas do Editor

  1. Tony — I want to animate the orange bars for the retailers as the first animation and then have Amazon be the third animation
  2. http://www.businessinsider.com/retail-and-e-commerce-omnichannel-market-size-product-categories-2016-10
  3. Technology increased, retail can be stagnant This is a controversial point here. Has retail changed much? User behavior – same User technology provided by store – same
  4. Transition – contrasting the retail landscape with the technology world
  5. Tony — lets get the mentions of the Amazon go video — I know it was on the Late, Late Show monologue. Maybe the # of social mentions, shares, video views
  6. Where retail should good
  7. To the customer – the most valuable commodity is Time. No one has more of it than anyone else.
  8. Tony —i want to convey that stores need to go to the consumer and not the consumer to the store.
  9. Tony —i want to convey that stores need to go to the consumer and not the consumer to the store.
  10. TONY — Lets remove the right hand image behind the starbucks logo Store as Experience should be an engagement vehicle. We used to consider shopping an entertainment activity. BUT NOT AS A GIMMICK. ((NO storyline)) The experience should be an extension of the brand or category. So if you are selling housewares or china, what are you doing to educate the customer on the social skills that used to be taught in schools? Housewares university? Are you giving me an experience that extends my understanding or appreciation of the product category. Does your retail experience tell a story that entertains or informs the consumer? It could be at the consumer usage level (how to throw a party) or it could be the impact that a given set of china has on a small village in France and the history behind that china manufacturer.
  11. Tony — lets get a image that fits our page.
  12. Tony —i want to convey that stores need to go to the consumer and not the consumer to the store.
  13. The largest store in the world with the smallest physical footprint is the Apple ITunes Store. Most popular apps are what eople buy. What distinguishes them from not just a physical retail store but other digital stores in the past? Overall across category Top sellers – I as a consumer understand what is selling the best right now. Could you imagine being able to capture micro-trends or daily trends that pull the consumer toward or away from that purchase. Recommended New to the store – All time Rankings
  14. Millennials don’t want to own things. Many people don’t want to own things Leasing cars & renting ski equpment  renting camping equipment, toys? **RENTAL MARKET How often have you bought stuff only to send it to goodwill or your local religious help drive? Our velocity of change is creating a force obsolesence that has a number of harmful effects: Causes us to purchase more than we need – results in a backlash of overconsumption Note the small movement (houses, etc.) Causes us to pollute more than we should Fast fashion – throwaway stuff fills our landfills with materials that don’t deterioriate Sharing Economy. --((Barter system))
  15. Can you combine 15 and 16?
  16. retail as a platform than a store We take risks We expect some companies will fail We share, share, share We learn from the young
  17. Catherine khan,