Philomena Fernandes is seeking a position that provides opportunities for learning and growth. She has over 20 years of experience in administrative and executive roles. Her experience includes positions in customer service, sales coordination, student registration supervision, executive administration, human resources, and executive secretarial roles. She has strong computer, communication, and client relations skills.
1. PHILOMENA FERNANDES
Mobile No: 050-8088497
OBJECTIVE
Seeking a position that provides an opportunity to work with talented individuals in order to
learn, grow and accomplish
PROFESSIONAL EXPOSURE
Organization: Maxell International LLC
Duration: May 1, 2014 – August 31, 2014 (Temporary)
Position: Executive Sales Coordinator / Customer Service
Handling the core sales team of (7) in their daily work and organizing the works
schedule accordingly.
Preparing the sales quotations sales order.
Customer’s complaint’s calls and feedback.
Following up for appointments with new companies.
Online registrations.
Preparation of Sales report for the Core Sales Team on (daily weekly and monthly)
basis.
Follow up with the Purchase Department for pricing and updating reports on daily
basis.
Preparing for Every Week meeting with the core sales and Directors.
Preparing the core sales performance report.
Maintaining of Enquiry register and updating the files accordingly.
Organizing training for the new staff theory and practical.
Dealing with the Arabic Clients.
Browsing on line for new companies and vessels and inform the sales team for
visiting and boarding of vessels accordingly.
Visiting Ports along with the team for presentation.
Daily meetings with the Directors and updating them accordingly.
Arranging Gifts for the clients.
2. Organization: Emirates College for Management & Information Technology
(ECMIT) (CEPD)
Duration: September 1, 2013 – April 30, 2014 (Better Prospect)
Position: Admin & Executive Coordinator / Students Registration
Supervisor
Handling all clerical tasks such as answering telephone calls attending to the New
Students
Handling the office Administration work and Inquiries.
Registering for the New and old Students
Updating the Data in the system on daily basis
Follow-up on personal files and undertake any other duty as requested
Develop and prepare management presentations and other reports and documents as
needed
Going out with the Vice President for Schools meetings and presentations
Follow up with Students for Fee collections and discounts
Updating students for any new procedures
Updating the Vice President on daily basis
Maintain updated facility services information
Ensure all papers are properly filled out
Maintain daily schedules
Attend all scheduled staff meetings & training programs
3. Organization: Tool Time Management LLC
Duration: November 26, 2012 – May 5, 2013
Position: Executive Administrative Officer cum Ex. Secretary
Provides administrative assistance to the HR Manager in all admin /HR work,
recruitments, internal & external training and new developments.
Handling employees personal file & maintain strict confidential fillings.
Handling Annual leave & Sick leaves and updating accordingly.
Maintaining Employees daily Attendance.
Preparing Confirmation letters when employee completes his/her probation period,
letters of Increments, Offer letters, termination, warning, resignation, consulates and
authorization letters for bank etc.
Preparation of all internal and external correspondence
Processing the expense reports for department heads
Handling companies Telephone, fax, couriers and e-mails.
Attending the walk in visitors.
Handling Ticketing and Hotel bookings.
Assisting the General & Financial Manager in their daily diaries.
Preparing minutes of the meeting.
Handling the entire office Administration & HR work
Manage performance review evaluation for all employees & Sr. Managers
Processing with Employees Emirates ID and Company ID
Day to day correspondence & other office administration duties.
Dealing with all companies vehicles (Insurance & Repairs) (18nos of Vehicles)) and co-
coordinating with drivers with their daily reports.
Manages cooperates events
Dealing with the garages for the vehicle maintenance.
Dealing with the RTA.
Dealing with the advertisement companies for the sticker on the vehicles.
Manage procurement for admin supplies which includes office supplies & kitchen
requirements
4. Organization: Technical Supplies & Services Co. Ltd, Sharjah UAE
Duration: April 1998 till 30 November 2010 (For Better Prospects)
Position: Sr. HR Officer & Executive Assistant
Cum PA to Executive Director (Group of Companies) & General
Manager (12yrs 7months)
Provides Administrative & HR Assistance to the HR Manager in all admin /HR work like
recruitments, internal & external training and for any new developments in the office.
Preparing Confirmation letters when employee completes his/her probation period,
letters of Increments, Offer letters, termination, warning, resignation, consulates and
authorization letters for bank etc.
Manage employee personal files accurate & updated record & confidential fillings.
Co-ordination with different Department Heads work related to HR.
Arranging Petrol Cards for all Executive , Seniors etc.
Handling Advertisements in the news papers as per company’s requirements and
Arranging for employees company Vehicle Insurance
Taking care of 2,800 employees original Passport's keeping record of their Visa, Labor
Card, Contract and Health Card renewal's and follow up with the PRM.
Handling Ticket bookings of employees Office staff and Executives
Manage Employee's, Director GM and SR Managers annual leave, Sick leave records &
days off work rotation and updating accordingly.
Preparing letters to the bank for new bank openings loans etc
Coordinating for special events like annual party, sports, gift arrangements, farewell etc.
Dealing with Etisalat regarding jobs relating to the company
Handling company’s emails and directing them to the concern
Troubleshoots & solves the problems of the employees as and when required.
Assisting the Executive Director and General Manager in preparing their daily calendars,
travel coordination, filing & maintains strict confidentiality and daily office management
functions.
Coordination with the Managers & assist them in meetings, including managing agenda
topics. Preparing minutes of the meeting & assuring that meeting materials are completed
& delivered in time to the department heads.
Coordinates meetings including routine, special & urgent as directed.
Ensuring outlook contacts are updated.
Arranging meetings, conferences and appointments for VIP’s clients.
Dealing with Hotel bookings international/ local
Handles employees clearances & exit interviews for employees resigning
5. Preparing leave plan for the year end for all the employees.
Manage the Directors diaries and schedules.
Management of the appointments, correspondence and minutes of the Management
meeting
Assists in managing output, workflow and office deadlines
Screen incoming calls and correspondence and responds independently when required,
and ensure the direct manager. is advised of current issues, events and items
Review selected documents that come to the Office and make recommendations for
action
Liaise with relevant individuals, departments, and external customers and suppliers on
direct manager's behalf and ensure smooth and efficient communication flow
Manage in coordination with travel department travel plans, itineraries, expenses and
travel-related documents
Follow-up on personal files and undertake any other duty as requested
Develop and prepare management presentations and other reports and documents as
needed
Assist in planning and organizing visits of visitors
Manage monthly attendance sheets for payroll processing
Preparing report for HR & Admin Department every month end.
Preparation of all internal and external correspondence.
Arranging business Lunch/Dinner for VIP Clients.
Organization: ERCO (Emirates Refining Co. Sharjah UAE)
Duration: From September 1992 Till May 1993 (Temporary)
Position: Executive Secretary cum Receptionist
Handling all clerical tasks such as answering telephone calls attending to the visitors etc
Handling the entire office Administration work
Arranging meeting with VIP for the Directors and Executives
Arranging tickets and Hotel Bookings for Business purposes for Staff's & Executives
Day to day correspondence & other office administration duties
Handling day to day couriers, emails, faxes, photocopying and filing
Arranging logistics for visitors, coordinators and staff internal and external.
Handling the General Manager office in his absence
Handling all confidential documents and updating day to day work
Volunteers with different departments when required.
6. Organization: Biman Bangladesh Airlines Dubai UAE
Duration: From June 1990 Till December 1990 (Temporary)
Position: Executive Secretary to the Director cum Ticketing
Handling & routine Telephone calls fax and e-mails.
Providing high level of confidential & administration support to the MD Office
Duties include clerical administration support as well as project based which includes
scheduling travel arranging meetings ticketing and Hotel Reservations.
Handling the General Manager's daily Diary & Travel Arrangements
Daily Correspondence with different Airlines ,Banks, Customers and suppliers
Preparing minutes of the meeting
Dealing with different departments in preparing reports & correspondence liaising with
board members.
SKILLS & COMPETENCIES
Excellent analytical computer skills with attention to details and accuracy
Proactive and capable of handling work independently
Exceptional communication and negotiation skills
Strongly initiative and ability to make decisions with paradigms
Interactive person with ability to build remarkable client relationship
QUALIFICATION:
B. Com Graduate
COMPUTER EXPOSURE
MS office packages (excellent) (word, excel, access, outlook and knowledge power
point).
Excellent knowledge of internet surfing & Correspondence of e-mails and Faxes
7. LANGUAGES KNOWN
Excellent in written & spoken English
Excellent in spoken Arabic, Hindi, Konkani, Marathi and can understand many
diverse languages.
PERSONAL DETAILS
Nationality : India/African
Date of Birth : 18 June 1971
Marital Status : Married
Visa Status : Husband’s sponsorship
Communication Address : P.O. Box 4174 Sharjah UAE
E-Mail : philomamoun@hotmail.com
References can be submitted upon request.
Can join immediately.