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How to Respect Yourself in the Morning: Getting Comfortable Saying No

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Accompanying slides for my presentation/workshop at the DPM Summit, 2015.

This workshop was concentrated around something that's hard for all of us to say, especially at key times throughout projects: the word NO.

By looking at the word itself, and then examining various project failures in the past, I devised an expectation-setting conversation that helps teams partner with their clients, and educates them on what they can expect throughout the whole process.

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How to Respect Yourself in the Morning: Getting Comfortable Saying No

  1. HOW TO RESPECT YOURSELF IN THE MORNING Larissa Scordato | @larissascordato Digital Project Management Summit, 2015 getting comfortable with saying no
  2. no
  3. 1.  Used to give a negative response 2.  Expressing disagreement or contradiction 3.  A negative answer or decision 4.  Used to indicate that something is quite the opposite of what is being specified no/no/ /
  4. I live in Phoenix…
  5. . . . .. . . .. . I work with Phuse…
  6. over-communication a.k.a. the art of managing an international, remote team of clients and co-workers
  7. Our memory is like the telephone game: Each time we recall an event, our brains distort it http://www.northwestern.edu/newscenter/stories/2012/09/your-memory-is-like-the-telephone-game.html
  8. story time!
  9. I got my start at Forty…
  10. idea ! Why waste project hours to walk a client through a plan they’re perfectly capable of reading?
  11. Clients read all of our emails, don’t they?!
  12. No
  13. OMGWTF?! TL;DR About 15% of people read everything you send them (and more!) The rest are like, “K, thanks, bye!”
  14. The biggest communication issue we have boils down to our assumption that it has already taken place. https://hbr.org/2011/02/your-communications-may-not-be.html
  15. You never told me that…
  16. Um…that’s not what we asked for.
  17. I feel like you’re trying to nickel and dime me…
  18. Not setting ground rules, and clear expectations from the beginning leads to project failure.
  19. This is why Project Managers should have a “first date” with every client.
  20. 1. kickoff/goals 2. assumptions/tech/ deliverables 3. the initial plan 4. risks and your role First Date
  21. Our role is not to boss around our teams
  22. Nor are we there to give the client everything they want
  23. PROJECT our role is to manage the
  24. Scope our role is to manage the
  25. deliverables our role is to manage the
  26. budget our role is to manage the
  27. timeline our role is to manage the
  28. “When you are tired of saying it, they are starting to hear it.” -Jeff Weiner
  29. let’s practice!
  30. Thanks! Larissa Scordato | @larissascordato lscordato@gmail.com
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Accompanying slides for my presentation/workshop at the DPM Summit, 2015. This workshop was concentrated around something that's hard for all of us to say, especially at key times throughout projects: the word NO. By looking at the word itself, and then examining various project failures in the past, I devised an expectation-setting conversation that helps teams partner with their clients, and educates them on what they can expect throughout the whole process.

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