When dealing with metrics, most Agile or Lean teams begin with a Burndown Chart. Unfortunately, that is also where most of them stop. While a Burndown Chart is a great first step, it only provides a small sliver of the information the team has access to. In this talk, we’ll be starting at the beginning with what a Cumulative Flow Diagram is, how it relates to a Burndown Chart, its advantages, and where it too ultimately stops. We’ll then look at additional information radiators that the team can easily use based on existing data to provide transparency to stakeholders and the raw material for continuous improvement.

1. Upgrade Your Metrics
Ken Furlong
10/24/2016

2. Ken Furlong
https://www.linkedin.com/in/kenfurlong

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60. Too much starting

61. Not enough finishing

66. Slow down in Step 1

68. Step 2 is now
constrained

70. Step 3 is now
constrained

72. Overall
throughput is
now
constrained

79. Leading
Indicator and
Root Cause

80. Leading
Indicator and
Root Cause
Trailing
Indicator

82. Increasing throughput other than
at the constraint doesn’t improve
overall throughput sustainably.

83.  Work Remaining
 Work Completed
 Work in Progress
(WIP)
 Average Cycle Time
 Throughput
 Leading Indicators
 A “Flow” and
Systems-Thinking
mindset

84.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

85.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

86.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Not
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Item 1Item 9 Item 8 Item 7Item 10
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87.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Not
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88.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.
X

89.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

90.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

91.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

92.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

93.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

94.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

95.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

96.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

97.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.

98.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.
New Value Add

99.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.
Bug Fix

100.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.
Compliance

101.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Item 8
As an analyst, I need
custom reporting and
analysis capabilities so
that I can respond to ad
hoc management
requests.
Compliance

102.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

103.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
DO NOT add a “Blocked” column
to your board so that you can have
a blocked band on your CFD.

106.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
Backlog Step 1 Step 2 Step 3
0 1 1 0
Blockers

107.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

108.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

109.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

110.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

111.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

116.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

117.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

118.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

121.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution

122.  Individual Status
 Individual Blockages
 Individual Cycle Time
 Individual Demand
Type
 Blockers
 Cycle Time
Distribution
 Demand Type
Distribution
 Work Remaining
 Work Completed
 Work in Progress
(WIP)
 Average Cycle Time
 Throughput
 Leading Indicators
 A “Flow” and
Systems-Thinking
mindset

127. • Net Promoter Score ?
• Happiness Metric ?
• Risk Radar ?

128. Q & A