Kelvyon Burton has over 3 years of experience in customer service roles at Chase Bank, Whelan Security, and Macys. They have a background in project management skills including experience with Agile methodologies, Microsoft Office, and Asana. Burton completed a year-long training program through Year Up/Foothill College focusing on information technology, project management, and business communications.

1. Kelvyon Burton
San Francisco, CA 94110 • (415) 301-8490• kelvyonb@yahoo.com
RELEVANT SKILLS
Software: Project Management
 Microsoft Excel, Word, Outlook
 Teller Express
 Agile Fundamentals
 Project Tracing
EXPERIENCE
Chase Bank San Francisco, CA Jul 2015 – Present
Teller (Intern)
 Balanced cash box with over $16,000 per day and audited TCR's (teller cash recyclers) one to two times
per month
 Processed 200 or more transactions daily applying strong attention to detail to ensure no fraudulent
transactions
 Addressed more than 100 customer concerns and questions daily by directing them to the correct
department and answering questions
 Quickly established credibility with clients creating a friendly rapport with customers and raising brand
loyalty
Whelan San Francisco, CA July 2014 – February 2015
Security Guard/Front End Lobby Tenant
 Monitored 300 rooms in assigned building to prevent and react to signs of potential threat
 Assisted with operating over 30 surveillance cameras to monitor interior and exterior premises
 Maintained daily logs, which included daily routines and incidents that may have occurred within each
shift
Macys San Francisco, CA November 2013 – March of 2014
Sales Associate
 Exceeded sales goal of $1,500 per day by utilizing customer service skills and product highlighting
 Consulted with over 40 customers daily to determine needs and personal style assisted with locating
appropriate items
 Merchandized and restocked over 200 clothing items ensuring that everything is in the right department
EDUCATION
Year Up / Foothill College San Francisco, CA March 2015 – January 2016
Year Up is an 11-month intensive training program specializing in providing Information Technology, Project
Management and Business Communications skills combined with an internship at a Fortune 500 company.
 Enrolled in Project Management track to prepare for a support role in project planning, execution,
measurements,and control.
 Developed understanding of Agile Methodologies such as Scrum and Kanban, learned MS Project, Asana
and Scrum Master roles
 Received technology training working with navigation and basic troubleshooting of PC’s
 Enhanced business communications skills through mock meeting facilitation, delivering presentations and
speeches,and practicing professional etiquette