The few reasons which prove that call centres aspire to the perfection of quality

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Quality gauges the happiness and satisfaction of a customer”. People are ready to spend much but look for the best of quality in the products and services. They need an assurance that they are getting the worth of the money spent. Something which has endurance.

Serviços

• Monitoringofcalls
• Agentsareinaccordancewiththecompliancebenchmarks
• Havingquantiﬁableyardsticks
• Analysethedata
• Bargingintothecalls
• Reviewsofthecustomer
•• Livecoachforassistance
• Imparttrainingsessionsaspertheneeds
• Oﬀerbetterincentivestodrivemaximum productivity
InordertoenhancethequalityofthecallcentreservicesinIndiaand
topreserveitinthelongrun,fewundermentionedqualityassurance
featuresarefollowed:
THEFEW REASONS
WHICHPROVETHAT
CALLCENTRESASPIRE
TOTHEPERFECTIONOF
QUALITY
“Qualitygaugesthehappinessandsatisfactionofacustomer”.
Peoplearereadytospendmuchbutlookforthebestofquality
intheproductsandservices.Theyneedanassurancethatthey
aregettingtheworthofthemoneyspent.Somethingwhichhas
endurance.
Qualityassurancestandardsarethekeystone
ofacallcentremanagementasenhancing
qualityprocedureshelpsinboostingthe
qualityoftheservicethattheteam ofagents
providetothecustomers,fostertheeﬃciency
andminimiseextravagantspending.The
serviceswhichserveasabackboneforthoseserviceswhichserveasabackboneforthose
serviceswhichareoﬀeredbyacallcentreare
thecallcentresupportservicesandtheyneed
tohavetheconsistencyofqualityfor
smootherfunctioning.
Givenbelowarethefewquality
procedureswhicharefollowedbythe
callcentresupportservices:
• High-endtechnicalassistance
• Debuggingservices
• Advisoryservicesoﬀered
•• CorporateHelpdeskassistance
• ServiceDelivery
• TroubleshootingOptions
• SupporttoBusinessApplications
• InternetserviceAssistance
• SoftwareandHardwareAssistance
• Benchmarking
•• IVRProvision
Aqualityorientedoutboundsalesap-
proachhelpsinestablishingsteadfast
revenuegenerationandgrowthprocess...
Certainpointsaretheindicatorsfora
goodqualityofcallandtheyare:
• Itdependsonhowacalllistisgener-
ated.
• Thetimeispreferredbythecustom
ertobecalled
• Shortandsweetcommunicationand
tothepoint
• Mandatoryfollowupwiththecus-
tomer
Thepersistentenhancementinthe
activitiesthataretheresultofeﬀectual
managementofqualityisaprimafaciain
thepresentcallingethos.Thequalityis
adheredbyfollowingmeans:
• Workingonthesoftskills
•• Havingaproductknowledge
• AwarenessofComplianceStandards
• DataAccuracy
• SixSigmaCertiﬁcation
Itisimperativeforthecallcentrestoperform
exceptionallywellinordertoimpartgreat
customerservice.Inordertogetthemaximum
outputandincreaseinqualitystandards,few
undermentionedpointscanbekeptundercon-
sideration:
• Revampingofthehiringandtrainingteam
• Motivationofagents
• MandatoryCallmonitoring
• AwarenessofKeyPerformanceIndicators
• Importanceofexternalyardsticks
• DiminishAgentAttritionrate
• EnhancementofPrimaryInteraction
• Oﬀeringsolutionstoresolveissues
www.iccs-bpo.com info@iccs.in

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The few reasons which prove that call centres aspire to the perfection of quality

1. • Monitoringofcalls • Agentsareinaccordancewiththecompliancebenchmarks • Havingquantifiableyardsticks • Analysethedata • Bargingintothecalls • Reviewsofthecustomer •• Livecoachforassistance • Imparttrainingsessionsaspertheneeds • Offerbetterincentivestodrivemaximum productivity InordertoenhancethequalityofthecallcentreservicesinIndiaand topreserveitinthelongrun,fewundermentionedqualityassurance featuresarefollowed: THEFEW REASONS WHICHPROVETHAT CALLCENTRESASPIRE TOTHEPERFECTIONOF QUALITY “Qualitygaugesthehappinessandsatisfactionofacustomer”. Peoplearereadytospendmuchbutlookforthebestofquality intheproductsandservices.Theyneedanassurancethatthey aregettingtheworthofthemoneyspent.Somethingwhichhas endurance. Qualityassurancestandardsarethekeystone ofacallcentremanagementasenhancing qualityprocedureshelpsinboostingthe qualityoftheservicethattheteam ofagents providetothecustomers,fostertheefficiency andminimiseextravagantspending.The serviceswhichserveasabackboneforthoseserviceswhichserveasabackboneforthose serviceswhichareofferedbyacallcentreare thecallcentresupportservicesandtheyneed tohavetheconsistencyofqualityfor smootherfunctioning. Givenbelowarethefewquality procedureswhicharefollowedbythe callcentresupportservices: • High-endtechnicalassistance • Debuggingservices • Advisoryservicesoffered •• CorporateHelpdeskassistance • ServiceDelivery • TroubleshootingOptions • SupporttoBusinessApplications • InternetserviceAssistance • SoftwareandHardwareAssistance • Benchmarking •• IVRProvision Aqualityorientedoutboundsalesap- proachhelpsinestablishingsteadfast revenuegenerationandgrowthprocess... Certainpointsaretheindicatorsfora goodqualityofcallandtheyare: • Itdependsonhowacalllistisgener- ated. • Thetimeispreferredbythecustom ertobecalled • Shortandsweetcommunicationand tothepoint • Mandatoryfollowupwiththecus- tomer Thepersistentenhancementinthe activitiesthataretheresultofeffectual managementofqualityisaprimafaciain thepresentcallingethos.Thequalityis adheredbyfollowingmeans: • Workingonthesoftskills •• Havingaproductknowledge • AwarenessofComplianceStandards • DataAccuracy • SixSigmaCertification Itisimperativeforthecallcentrestoperform exceptionallywellinordertoimpartgreat customerservice.Inordertogetthemaximum outputandincreaseinqualitystandards,few undermentionedpointscanbekeptundercon- sideration: • Revampingofthehiringandtrainingteam • Motivationofagents • MandatoryCallmonitoring • AwarenessofKeyPerformanceIndicators • Importanceofexternalyardsticks • DiminishAgentAttritionrate • EnhancementofPrimaryInteraction • Offeringsolutionstoresolveissues www.iccs-bpo.com info@iccs.in

The few reasons which prove that call centres aspire to the perfection of quality

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The few reasons which prove that call centres aspire to the perfection of quality