Fully Engaged: What does your workplace say about your company culture?
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The future of the workplace is changing – the way we work is evolving and organizations need to look for other strategies, tools or approaches to sustain and grow business. A focus on employee engagement has become a top business priority for senior executives. In this paper, we advocate for the importance of ‘workplace expression’ as a crucial tool that improves employee engagement and motivation and outline the performance and financial benefits an effective workplace expression can bring to an organization by examining the links between company culture and employee engagement. Find Out More: https://joneslanglasalle.formstack.com/forms/fullyengaged http://www.jll.com/services/corporates/workplace-strategy/fully-engaged
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Fully Engaged: What does your workplace say about your company culture?
- 1. November 2015 Fully Engaged What does your workplace say about your company culture?
- 2. Employee Engagement has become a top business priority for senior executives Workplace expression is the harnessing and communicating of the cultural and brand values of a company through the physical design of its workplace.
- 4. Recent surveys indicate that between 70- 80% of employees are “not engaged” with or “actively disengaged” from their work. 4 The Problem with Employee Disengagement Client interactions Collaborative performance Increases absenteeism Negative effects of toxic environment
- 5. 5 Active disengagement costs the U.S. $450 billion to $550 billion per year
- 6. Patient Safety Incidents Safety Incidents -41% -26% -25% -37% -46% Absenteeism 10% 21% 22% Employee Turnover Shrinkage Customer Productivity Profitability Why Engaged Workers Drive Business Performance 6 How do you recognise Engaged Workers? Engaged Workers Bring discretionary effort to their work practice Tie sense of personal success to business goals Connect to the organisation on an emotional level Disengaged Workers
- 7. Why Culture is Key to Increasing Engagement 7 “Since we have been on our journey of improving workspaces, we have seen a dramatic increase in our engagement levels, a lowering in attrition rates, and improvements in the quality of people who want to join DBS—all of which can be very directly translated to our five years of top and bottom line growth.” - Paul Cobban, COO of Technology and Operations at DBS Bank Companies who actively developed their culture 755% Higher revenue Higher income 516%
- 8. The Benefits of a Desirable Workplace Genuine expression of a strong and vibrant company culture allows an organisation to: 8 “Brands have two rules – persuading outsiders to buy and persuading insiders to believe.” – Wally Olins Attract and retain talent without entering an escalating salary competition Communicate brand proposition and drive internal engagement Communicate to clients and investors about your company values and behaviours that set you apart from the competition
- 9. 9 What does your workplace say about your company culture? Next time you walk around the workplace, ask yourself: If you don’t like the answer, we can help.
- 10. Want to learn more about improving workplace productivity? Download a free copy of the full report: Fully Engaged Or contact one of our experts: Grant Morrison Head of Workplace Strategy, APAC Bernice Boucher Head of Workplace Strategy, Americas Trevor Alldridge Workplace Strategy Europe, Middle East and Africa
Editor's Notes
- Future of the workplace is changing The way we work is evolving and organizations need to look for other strategies, tools or approaches to sustain and grow business performance Employee engagement has become a top business priority for senior executives.
- advocates the importance of ‘workplace expression’ as a crucial tool to improve employee engagement and motivation explains how performance and financial benefits can be brought about to your organisation through effective workplace expression.
- Recent surveys indicate that between 70- 80% of employees are “not engaged” or “actively disengaged” with their work This affects client interactions, collaborative performance and increases absenteeism
- the 2013 Gallup State of the American Workplace study estimates that active disengagement costs the United States US$450 billion to US$550 billion a year This is an opportunity for leaders to revitalise organisational performance by utilising their workplace as a tool to generate the positive company culture needed to reconnect and engage employees
- Defining engaged workers: Bring discretionary effort to their work practice Tie sense of personal success to business goals Connect to the organisation on an emotional level This connection makes them more effective at their job and they are more likely to develop those innovative practices that lead to competitive advantage Higher levels of employee engagement: improve the bottom line through increased customer satisfaction and enhanced productivity lowering unproductive elements that are a drain on business performance like absenteeism or the ability to retain employees
- Culture is intangible, hard to measure, yet easy to sense when you walk into an office space Workplaces are rarely neutral when it comes to communicating a buzz of engagement of a sluggish vibe of resignation. Company culture can significantly affect very real business outputs Companies that actively developed their culture returned 516% higher revenue and 755% higher income, according to a study of 207 organisations over 11 years. Paul Cobban, COO of Technology and Operations at DBS Bank, sees employee engagement as an important tool in changing business behaviour
- Genuine expression of a strong and vibrant company culture allows an organisation to: Attract and retain talent without entering an escalating salary competition One workplace study indicates that the combination of ‘Organisation culture’ and “workplace faciltiies’ outweigh ‘Salary and benefits’ as the influential factor in deciding on an employee Another study also confirms that candidates have a clear preference for a company’s status as a ‘great place to work’ over its reputation for great products/services, people or prestige in the market place 2. Communicates brand proposition and drive internal engagement People interpret a strong culture from the artefacts around them because they are the most visible Office environment is the ideal tool for leaders to communicate their brand proposition People work best when they are trusted and given the freedom to carry out a task in their own way A workplace with different space configurations and technologies aligned to specific business processes would give employees control over the way they want to work Effective workplace expression celebrates the company’s culture and demonstrates that employees are valued 3. Differentiates you from your competitors Cultivating a strong company culture can not only drive internal engagement but also communicate to clients and investors about those values and behaviours that set you apart from the competition Research has shown that engaged employees are more customer-focused and care more about filing customer needs, which in turn, leads to increased customer loyalty and advocacy On the other hand, if your disengaged workers deal with your clients with a distinct lack of effort or energy, what impression of the company would they be giving?
- By harnessing the three e’s together (efficiency, effectiveness and expression, you can create a dynamic compelling environment that: reconnects employees to their purpose directs their renewed energy and engagement drives innovation and productivity to new levels So now, the next time you walk around your organization, ask yourself: What does your workplace say about your company culture? Don’t like the answers? We can help.