Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/1zMzSNG.
Alvin Sng discusses the important engineering aspects of the Resolution Center’s development. Filmed at qconsf.com.
Alvin Sng is a software engineer at Airbnb on the Internal Products team.
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Watch the video with slide
synchronization on InfoQ.com!
http://www.infoq.com/presentations
/airbnb-resolution-center
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Presented at QCon San Francisco
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4. Software Engineer at Airbnb since Feb ’14
Previously at Facebook building platform products
Currently on Internal Products Team
Alvin Sng
25. More data -> More opportunity
____________________________
Where are the most common locations with inaccurate amenities?
What are the most common expensive items damaged in a listing?
What types of cases have higher rates of escalation?
39. By automating resolution payments, we were able to
reduce our global ticket volume by 2.5%, saving Airbnb
resources and eliminating customer wait time.