Professional Communication 2 presentation about visiting the Coachair sdn. bhd. company..

1. INDUSTRIAL VISIT PRESENTATION COACHAIR SDN. BHD.

2. PRESENTER 1.MOHD AFIZ BIN CHE MUSTAPHA 2.AJRUL HAFIZH BIN RASHID 3.MOHD FAUZAN HAFRIZ B ZAINAL ABIDIN 4.MOHD HAZRIE BIN SHAMSUDDIN

3. GENERAL OVERVIEW Coachair provide HVAC solutions to the Bus and Coach Industry throughout the world. Encompassing every corner of the globe, Coachair identifies the needs of each and every customer, ensuring solutions are customized where possible, and new initiatives are target driven. We have identified the importance of providing a complete HVAC solution, including the Whole of Life Service. It is no longer about the unit alone, but how you support it. We are an Australian Engineered Company using only the highest quality components, with support services including Engineering, Research and Development, Technical Assistance, Spare Parts Management, Service Agents and Branch Networks. Our Head Office is located in Sydney Australia with Manufacturing and Assembly currently undertaken in KL Malaysia. Quality and customer satisfaction is what drives our organization. We have identified the need to provide a comprehensive Customer Service Platform in every region we support. Our staff are our greatest strength with outstanding industry knowledge and a belief in customer satisfaction. Coachair is Bus and Coach Heating and Cooling.

4. COMPANY BACKGROUND Coachair was established in 1985 in Brisbane, Australia by the Denning family, a long time and pre-eminent manufacturer of quality bus and coach vehicles. Coachair provide HVAC solutions to the Bus and Coach Industry throughout the world. Coachair is an Australian Engineered Company using only the highest quality components, with support services including Engineering, Research and Development, Technical Assistance, Spare Parts Management, Service Agents and Branch Networks. Coachair’s Head Office is located in Sydney Australia with Manufacturing and Assembly currently undertaken in KL Malaysia. Quality and customer satisfaction is what drives Coachair organization. Coachair have identified the need to provide a comprehensive Customer Service Platform in every region Coachair support.

5. VISION AND MISSION VISION The vision of the company is committed to delivering a reliable product to the bus and coach industry, backed up by a comprehensive support network, keeping our customers on the road, making money. MISSION The mission of each and every employee of Coachair is to deliver outstanding customer service and to deliver superior interior comfort at a lower cost, weight and power consumption than previous competitor offerings.

6. PRODUCT OF THE COMPANY Coachair continues to offer a range of units to the Bus and Coach Industry that provide our customers with flexibility according to their requirements. Main product is bus air conditioner. The biggest project for now is design the XT unit air conditioner for bus for Iranian company in Iran.

7. COMPANY STRENGHTS AND WEAKNESSES With 33 person working in this company, the company has it own strength given and driven by each one of them. Every person in this company has their own strengths and weaknesses, but with the good leadership and good organizing skills from the management level, they can reduce the weakness. Every person in this company has responsible to move the company forward to achieve mission and vision of the company.

8. ORGANIZATION STRUCTURE, CHART AND PLANNING ORGANIZATION CHART PLANNING To be the top air conditioner supplier for bus and coach for Asian marketing.

9. INTERVIEW PERSON BACKGROUND AND DETAIL His name is AzrulAzizi bin Hud. From Negeri Sembilan, live in Kuala Lumpur. Graduated Diploma in Electrical from Polytechnic Sultan Azlan Shah. Further his study at UTM, major in Engineering Design. Winner of Young Designer competition for design the futuristic innovation.

10. His now as a Design Engineer at CoachairSdn. Bhd. and also as a Assistance Manager. His been working here for four years and his job is to design and upgrade the air conditioning system for a bus and coach. He choose this company because the environment and he want to learn something new from the multinational company. With less than 40 people working there, he can learn faster than every where else.

11. He also working with other engineer (from Australia) to design the new air conditioning system for the new Iran buses. He said, ”Anyone can be like him, as long you working hard and willing to learn from others and teach to others”. A good advice to who want to be like him as a Design Engineer. He thought maybe in a few years, the company can improve and achieve more and more.

12. RESEARCH FOCUS Before the designing process started, there are few thing to take into consideration, such as: Where it is used What is the client specification Budget or costing How many power that the system want to used Material that will used

13. Sometimes client want different design or custom design for their air conditioning system, the designer has to makes changes and modification from the standard design to the client want. In standard design, item will be used: Fiber glass material to make the body Stainless steel for bracket Evaporator coil Condenser coil Control panel TX valve Dryer Copper pipes Motor Compressor Temperature prob

14. Safety precaution for designer to take into consideration is: No sharp edge Fault indicator Earthing for electrical wiring Seal form(water seal, prevent outlet water to enter the bus) Follow the regular testing method

15. Problem Problem will occur in any ways. From the designing process until the installation process. In designing process, certain things that the designer have to deal is difficulties in assembling the component when the drawing is to small. Than the designer have to follow the client specification, but, if the specification that client want is different from the standard design, the designer has to do some changes and modification to the drawing.

16. For the installation team, several problem appeared. For example, leaking, fiber glass cracked and mounting and bracket is not fit with each other.

17. Solving the problems Designer will take safety precaution before design a system, they have to go to the bus, measure the bracket, mounting, bending, length, everything he need to do in the drawing. The designer also need to know what is the material that he will used using the client specification The designer will do the prototype testing assembly before the installation begin.

18. Installation team has bigger problem, if their installation is problem, then the air conditioning system will ruins. So they need to check all the brazing join (copper to another copper), than handled with care the fiber glass material and some other thing they have to take the consideration.

19. Thank you