1. Greg Karolchik
2219 W Los Arboles Pl, Chandler, AZ 85224
(480)238-2251
gjkarolc@gmail.com
SUMMARY
More than 12 years of experience in computer hardware and software troubleshooting and repair
COMPUTER SKILLS
Prof icient in Microsoft Office 2010
Landesk Service Desk and Management suite
McAf ee Security Suite
Active Directory
Experienced in using multiple software tools to diagnose software and network issues
EXPERIENCE
Com puter Support Technician June 2005 - Present
City of Chandler,AZ
Troubleshooting and repair of computer hardware and software issues
Maintaining and tracking inventory
Provide customer service remotely via phone and onsite
Com puter Support Technician June 2002 – January 2004
Kearn Kreations
Contracted out to Wells Fargo Home Mortgage to troubleshoot hardware and software issues
Set up new systems for staff and migrated data from old systems
Set up f ile sharing for multiple offices to enable sharing of local databases between staff
Assisted in the Windows 95 to Windows XP migration to ensure smooth migration of data
Software Technician January 2001 – July 2001
Intel Corporation
Testing of Intel raid driver on multiple operating systems and server equipment
Maintained detailed logs of testing and worked closely with developers in resolving issues
Responsible for ordering hardware and software utilized in testing
M anufacturing Technician - Equipment January 2000 – January 2001
Intel Corporation
Sole technician on day shift, maintaining over eighty Pentium 4 and Itanium testers
Repaired equipment and maintained work environment according to Intel specifications
Worked closely with process engineers and equipment operators to ensure production flow
EDUCATION
De Vr y Institute 1995-1996
North Brunswick, NJ
Certif icate of Completion - Electronics Technician Program