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Tech Trends 2017
The kinetic enterprise
TechTrends2017
Thekinetic
enterprise
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 3
IT unbounded
IT’s transformation to an open, agile, and cross-
disciplinary operating & delivery model including
exploration of the open talent market and new
relationships with vendors, incubators, and
academics.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 4
OPPORTUNITIES &
IMPACT
• IT is erasing boundaries with the
business and collaborating more on
business outcomes
• IT is leveraging DevOps and
autonomic platforms to overcome
traditional limitations of manual
workloads and disjointed teams
• IT is blurring the lines of its
ecosystem and changing how it
works with its supply chain
• IT is leveraging talent from multiple
sources and creating multi-skilled,
results-oriented teams
WHERE DO
YOU START?
• Earn business leaders’ trust
• De-emphasize IT’s traditional focus
as service provider to the business
• Liberate IT talent to focus on new
tasks
• Establish an innovation council
• Escape your echo chamber
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 5
Dark analytics
Shining a light on data across three dimensions:
untapped data you already have; nontraditional
unstructured data such as video, audio, and
images; data in the deep web.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 6
OPPORTUNITIES &
IMPACT
• In this age of technology-driven
enlightenment, data is a competitive
currency—buried within raw
information are critical insights that,
once illuminated by analytics, can
inform decision making and help
chart new paths to the future
• The purpose of dark analytics is not
to catalog vast volumes of
unstructured data. Efforts that are
surgically precise in both intent and
scope often deliver the greatest value
WHERE DO
YOU START?
• Ask the right questions
• Look outside your organization to
supplement your data
• Augment data talent
• Explore advanced visualization tools
• View it as a business-driven effort
• Think broadly as you develop new
capabilities and strategies
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 7
Machine intelligence
Machine learning, bots, and robotics solutions
augmenting and automating human tasks.
Machine intelligence represents the next chapter
in the advanced analytics journey.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 8
OPPORTUNITIES &
IMPACT
• An advanced analytical environment
makes it possible to tap into large
volumes of data to derive insights in
real-time
• Machine intelligence creates value
through cognitive automation, cognitive
insights, and cognitive engagement
• Today, workers amplify their
intelligence with cognitive tools,
allowing them to focus on improving
core operations, build new assets, and
drive better outcomes
WHERE DO
YOU START?
• Curate data and apply MI techniques in
an automated fashion
• Focus on bounded and purposeful issues
to deliver meaningful value
• Consider partnering with vendors willing
to co-invest in your efforts
• Cultivate, curate, and harness analytics
across the enterprise
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 9
Mixed reality
Augmented reality and virtual reality combined
with the Internet of Things: sensors and
connected devices that help build a more
integrated and extended digital and physical
landscape.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 10
OPPORTUNITIES &
IMPACT
• The goal of mixed reality is to create
entirely new paradigms for communication
and collaboration— offering companies a
chance to move “beyond the glass” and
reimagine user engagement
• Mixed reality use cases and patterns have
emerged in several key areas: training
education & learning; operations;
communication & collaboration; marketing
& customer service; and shopping
WHERE DO
YOU START?
• Experience mixed reality’s many possibilities
firsthand
• Start with how something could or should be
done, not with existing processes or
interactions
• Don’t dismiss MR as yet another shiny object
• Focus investments in areas that offer
potential today, but designed with a loosely-
coupled architecture
• Encourage collaboration between operating
technology and information technology
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 11
Inevitable architecture
Modernizing infrastructure through
containerization, standards, and autonomics.
These initiatives are part of an emerging trend
that some see as inevitable: the standardization
of a flexible architecture model that drives
efficiency, reduces hardware and labor costs, and
foundationally supports speed, flexibility, and
rapid outcomes.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 12
IMPACT &
OPPORTUNITY
• Companies can’t ignore the impact
that technical debt, heavy
customization, and inadequate
scalability have on the bottom line
• Emphasizing speed over efficiency
upends decades of processes and
controls that can often slow progress
and discourage experimentation
• Elements of inevitable architecture,
when combined, make it possible to
move from managing instances to
managing outcomes
WHERE DO
YOU START?
• Establish your own principles &
priorities to guide IA efforts
• Take stock of who is doing
what—and why
• Move from silos to business
enablement
• CIO, heal thyself—become a
change agent for your own
department
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 13
Everything-as-a-service
It is time for businesses to start thinking about
their products, offerings and processes as a
collection of services. This new vision can help
streamline IT operations, save costs, and
potentially generate new revenue streams.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 14
OPPORTUNITIES &
IMPACT
• XaaS casts core modernization in a new
light: What was a technical process of
overhauling legacy systems becomes an
effort to create greater efficiencies and to
engage customers, employees, and
business partners in new ways
• Deploying APIs on top of legacy systems
can help extend the reach of existing
services and, potentially, enable new
revenue streams
• XaaS provides CIOs and business leaders
with an opportunity to reenvision their
strategies and goals
WHERE DO
YOU START?
• Reimagine current offerings
as services
• Take small steps around the edges to begin
transitioning to a services-based platform
• The Five Rs (replatform, revitalize,
remediate, replace, and retrench)
• Acquire different skillsets, specifically those
relevant to a XaaS environment & culture
• Shore up your foundation
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 15
Blockchain: Trust economy
Blockchain is assuming a new role as a
'gatekeeper' for digital assets, identities, and
smart contracts. Business and government are
beginning to explore opportunities to selectively
share composite digital identities with others not
only to help establish trust but to exchange
assets safely and efficiently and to proffer digital
contracts.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 16
OPPORTUNITIES &
IMPACT
• Person-to-person transactions do not turn
on traditional trust mechanisms like credit
ratings; They rely on each party’s
reputation and digital identity —the
elements of which may soon be stored and
managed in a blockchain
• In the trust economy individuals and
organizations can use blockchain to store
digital records, exchange digital assets,
and execute smart contracts
• Blockchain is not a cure-all for the
challenges of establishing and maintaining
trust, but the time is now to begin
exploring the technology
WHERE DO
YOU START?
• Develop a blockchain strategy
• Understand the fundamental mechanics and
maturity of blockchain—and what elements
are necessary for exploration
• Identify scenarios that are not a good fit for
blockchain
• Explore opportunities to develop a consortium
• Focus on realistic, actionable, and bounded
scenarios
Read the full chapter
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 17
Exponentials watch list
Though business applications for synthetic
biology, advanced energy storage, quantum
computing, and nanotechnologies may seem
light-years away, forward-thinking CIOs are
already exploring these emerging topics and the
potential impact on their businesses.
Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 18
OPPORTUNITIES &
IMPACT
• Four exponential forces are being
propelled by significant investment
and research across the public and
private sectors: nano-engineered
materials, energy storage, synthetic
biology, and quantum optimization
• Some if not all may disrupt industries
in 24 months or more, but relevant
capabilities and applications emerging
now—there can be competitive
opportunities for early adoption
• The can be implications for the way
you work, for your customers, and for
your market position
WHERE DO
YOU START?
• Build hypotheses on the potential
applications based on sensing and
research
• Explore the “state of the possible” and
convene on the “state of the practical”
• Experiment and prototype for prioritized
business cases
• Be programmatic and disciplined when
taking a product to production
Read the full chapter
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member
firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and
its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the
rules and regulations of public accounting.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services.
This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any
action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
Copyright © 2017 Deloitte Development LLC. All rights reserved.

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Tech Trends 2017: The kinetic enterprise

  • 1. Headline Verdana Bold Tech Trends 2017 The kinetic enterprise
  • 3. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 3 IT unbounded IT’s transformation to an open, agile, and cross- disciplinary operating & delivery model including exploration of the open talent market and new relationships with vendors, incubators, and academics.
  • 4. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 4 OPPORTUNITIES & IMPACT • IT is erasing boundaries with the business and collaborating more on business outcomes • IT is leveraging DevOps and autonomic platforms to overcome traditional limitations of manual workloads and disjointed teams • IT is blurring the lines of its ecosystem and changing how it works with its supply chain • IT is leveraging talent from multiple sources and creating multi-skilled, results-oriented teams WHERE DO YOU START? • Earn business leaders’ trust • De-emphasize IT’s traditional focus as service provider to the business • Liberate IT talent to focus on new tasks • Establish an innovation council • Escape your echo chamber Read the full chapter
  • 5. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 5 Dark analytics Shining a light on data across three dimensions: untapped data you already have; nontraditional unstructured data such as video, audio, and images; data in the deep web.
  • 6. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 6 OPPORTUNITIES & IMPACT • In this age of technology-driven enlightenment, data is a competitive currency—buried within raw information are critical insights that, once illuminated by analytics, can inform decision making and help chart new paths to the future • The purpose of dark analytics is not to catalog vast volumes of unstructured data. Efforts that are surgically precise in both intent and scope often deliver the greatest value WHERE DO YOU START? • Ask the right questions • Look outside your organization to supplement your data • Augment data talent • Explore advanced visualization tools • View it as a business-driven effort • Think broadly as you develop new capabilities and strategies Read the full chapter
  • 7. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 7 Machine intelligence Machine learning, bots, and robotics solutions augmenting and automating human tasks. Machine intelligence represents the next chapter in the advanced analytics journey.
  • 8. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 8 OPPORTUNITIES & IMPACT • An advanced analytical environment makes it possible to tap into large volumes of data to derive insights in real-time • Machine intelligence creates value through cognitive automation, cognitive insights, and cognitive engagement • Today, workers amplify their intelligence with cognitive tools, allowing them to focus on improving core operations, build new assets, and drive better outcomes WHERE DO YOU START? • Curate data and apply MI techniques in an automated fashion • Focus on bounded and purposeful issues to deliver meaningful value • Consider partnering with vendors willing to co-invest in your efforts • Cultivate, curate, and harness analytics across the enterprise Read the full chapter
  • 9. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 9 Mixed reality Augmented reality and virtual reality combined with the Internet of Things: sensors and connected devices that help build a more integrated and extended digital and physical landscape.
  • 10. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 10 OPPORTUNITIES & IMPACT • The goal of mixed reality is to create entirely new paradigms for communication and collaboration— offering companies a chance to move “beyond the glass” and reimagine user engagement • Mixed reality use cases and patterns have emerged in several key areas: training education & learning; operations; communication & collaboration; marketing & customer service; and shopping WHERE DO YOU START? • Experience mixed reality’s many possibilities firsthand • Start with how something could or should be done, not with existing processes or interactions • Don’t dismiss MR as yet another shiny object • Focus investments in areas that offer potential today, but designed with a loosely- coupled architecture • Encourage collaboration between operating technology and information technology Read the full chapter
  • 11. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 11 Inevitable architecture Modernizing infrastructure through containerization, standards, and autonomics. These initiatives are part of an emerging trend that some see as inevitable: the standardization of a flexible architecture model that drives efficiency, reduces hardware and labor costs, and foundationally supports speed, flexibility, and rapid outcomes.
  • 12. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 12 IMPACT & OPPORTUNITY • Companies can’t ignore the impact that technical debt, heavy customization, and inadequate scalability have on the bottom line • Emphasizing speed over efficiency upends decades of processes and controls that can often slow progress and discourage experimentation • Elements of inevitable architecture, when combined, make it possible to move from managing instances to managing outcomes WHERE DO YOU START? • Establish your own principles & priorities to guide IA efforts • Take stock of who is doing what—and why • Move from silos to business enablement • CIO, heal thyself—become a change agent for your own department Read the full chapter
  • 13. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 13 Everything-as-a-service It is time for businesses to start thinking about their products, offerings and processes as a collection of services. This new vision can help streamline IT operations, save costs, and potentially generate new revenue streams.
  • 14. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 14 OPPORTUNITIES & IMPACT • XaaS casts core modernization in a new light: What was a technical process of overhauling legacy systems becomes an effort to create greater efficiencies and to engage customers, employees, and business partners in new ways • Deploying APIs on top of legacy systems can help extend the reach of existing services and, potentially, enable new revenue streams • XaaS provides CIOs and business leaders with an opportunity to reenvision their strategies and goals WHERE DO YOU START? • Reimagine current offerings as services • Take small steps around the edges to begin transitioning to a services-based platform • The Five Rs (replatform, revitalize, remediate, replace, and retrench) • Acquire different skillsets, specifically those relevant to a XaaS environment & culture • Shore up your foundation Read the full chapter
  • 15. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 15 Blockchain: Trust economy Blockchain is assuming a new role as a 'gatekeeper' for digital assets, identities, and smart contracts. Business and government are beginning to explore opportunities to selectively share composite digital identities with others not only to help establish trust but to exchange assets safely and efficiently and to proffer digital contracts.
  • 16. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 16 OPPORTUNITIES & IMPACT • Person-to-person transactions do not turn on traditional trust mechanisms like credit ratings; They rely on each party’s reputation and digital identity —the elements of which may soon be stored and managed in a blockchain • In the trust economy individuals and organizations can use blockchain to store digital records, exchange digital assets, and execute smart contracts • Blockchain is not a cure-all for the challenges of establishing and maintaining trust, but the time is now to begin exploring the technology WHERE DO YOU START? • Develop a blockchain strategy • Understand the fundamental mechanics and maturity of blockchain—and what elements are necessary for exploration • Identify scenarios that are not a good fit for blockchain • Explore opportunities to develop a consortium • Focus on realistic, actionable, and bounded scenarios Read the full chapter
  • 17. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 17 Exponentials watch list Though business applications for synthetic biology, advanced energy storage, quantum computing, and nanotechnologies may seem light-years away, forward-thinking CIOs are already exploring these emerging topics and the potential impact on their businesses.
  • 18. Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 18 OPPORTUNITIES & IMPACT • Four exponential forces are being propelled by significant investment and research across the public and private sectors: nano-engineered materials, energy storage, synthetic biology, and quantum optimization • Some if not all may disrupt industries in 24 months or more, but relevant capabilities and applications emerging now—there can be competitive opportunities for early adoption • The can be implications for the way you work, for your customers, and for your market position WHERE DO YOU START? • Build hypotheses on the potential applications based on sensing and research • Explore the “state of the possible” and convene on the “state of the practical” • Experiment and prototype for prioritized business cases • Be programmatic and disciplined when taking a product to production Read the full chapter
  • 19. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. Copyright © 2017 Deloitte Development LLC. All rights reserved.