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Formal and Informal Emails:
Request Emails
Presented by www.mybusinessenglish.com
Tools for Successful Business
Communication in English
Presented by www.mybusinessenglish.com
Friday, 21 June 13
Requesting Information
1formal informal
First email on this topic.
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
subject line
who you are
+
purpose
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
subject line
who you are
+
purpose
subject line
topic
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
greeting
Dear + name + comma
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
greeting
Dear + name + comma
greeting
Hi + (nick)name (open
punctuation - no comma)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
small talk
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
small talk
contractions
How’re (How are)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Introduce
yourself and
your company
then state
purpose.
small talk
contractions
How’re (How are)
no contractions
I am (not I’m)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Abbreviation - info
(information)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Phrasal verbs
help me out
Abbreviation - info
(information)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Polite and formal request:
I would be grateful if you could +V
Polite and ‘spoken’ request:
I was wondering if you could +V
Phrasal verbs
help me out
Less likely to use
abbreviations and
phrasal verbs
Abbreviation - info
(information)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
More background before a
second polite and indirect
request:
Would it be possible to +V
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
More background before a
second polite and indirect
request:
Would it be possible to +V
Direct
questions
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
More background before a
second polite and indirect
request:
Would it be possible to +V
Direct
questions
“Neutral’ request
Could you please +V...
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
flexible
punctuation:
dash often replaces
the comma
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
flexible
punctuation:
dash often replaces
the comma
traditional
punctuation styles
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley Change of topic with
acronym BTW for the
phrase By the way,...
closing small talk:
future
flexible
punctuation:
dash often replaces
the comma
traditional
punctuation styles
Standard business
acronyms for names
used, but acronyms for
phrases (such as BTW by
the way) are less
common.
Standard business
acronyms for names
used, but acronyms for
phrases (such as BTW
for By the way,...) are less
common.
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
standard ‘thank you’ phrase
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
standard ‘thank you’ phrase
polite sign-off
with comma
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
standard ‘thank you’ phrase
combination
thanks and sign-off
open punctuation
(no comma)
polite sign-off
with comma
combination
thanks and sign-off
open punctuation
(no comma)
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
full namesfull names
Friday, 21 June 13
Subject:Top Gold Breweries enquiry
Dear David,
I am the HR Manager of a leading Canadian
beer manufacturer and I am writing to
request some information on your training
packages.
I would be grateful if you could send me
your course brochure, if possible both by
mail and attached as a PDF to your reply.
We are particularly interested in the
management training you can provide.Would
it be possible to arrange a meeting to
discuss your company possibly developing a
tailored program for us?
Thank you in advance.
Best regards,
Michelle Kennedy
Subject: management training session
Hi Dave
How’re things?
I was wondering if you could help me out with
some info on the management training
session.
• When and where is it on?
• When do we have to confirm if we are
attending?
Could you also please send me the session
plan?
BTW - have a great vacation next week!
Thanks and regards
Shelley
full names
nickname
more familiar name
‘nickname’
more familiar name
full names
Friday, 21 June 13
Formal Informal
Friday, 21 June 13
Formal Informal
Subject line Subject line
Friday, 21 June 13
Formal Informal
Subject line
Dear first name,
Subject line
Hi first (nick)name
Friday, 21 June 13
Formal Informal
Introduction
Subject line
Dear first name,
Small talk
Subject line
Hi first (nick)name
Friday, 21 June 13
Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Friday, 21 June 13
Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Friday, 21 June 13
Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Could you please +V
Friday, 21 June 13
Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Thank you in advance.
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Closing small talk
and phrase acronyms
Could you please +V
Friday, 21 June 13
Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Thank you in advance.
Best/kind regards
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Closing small talk
and phrase acronyms
Thanks and regards
Could you please +V
Friday, 21 June 13
Formal Informal
Introduction
Purpose
I am writing to +V
Subject line
Dear first name,
I would be grateful if you
could +V
Would it be possible to +
V
Thank you in advance.
Best/kind regards
Small talk
Purpose
I was wondering if...
Subject line
Hi first (nick)name
Direct questions
Closing small talk
and phrase acronyms
Thanks and regards
Could you please +V
Full name
First (nick)name
Friday, 21 June 13
Formal Informal
more ‘spoken’ stylemore ‘written’ style
Friday, 21 June 13
Formal Informal
more ‘spoken’ stylemore ‘written’ style
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
longer requests shorter requests
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
longer requests shorter requests
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
open and flexible
punctuation
closed and traditional
punctuation
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
contractionsno contractions
open and flexible
punctuation
closed and traditional
punctuation
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13
Formal Informal
phrasal verbsno phrasal verbs
more ‘spoken’ stylemore ‘written’ style
contractionsno contractions
more acronyms and
abbreviations
less acronyms and
abbreviations
open and flexible
punctuation
closed and traditional
punctuation
longer words shorter words
longer requests shorter requests
direct questionsindirect questions
more introduction
and background
more small talk
Friday, 21 June 13
www.mybusinessenglish.comwww.mybusinessenglish.com
Friday, 21 June 13

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Formal and Informal Email Writing - Request Emails

  • 1. Formal and Informal Emails: Request Emails Presented by www.mybusinessenglish.com Tools for Successful Business Communication in English Presented by www.mybusinessenglish.com Friday, 21 June 13
  • 2. Requesting Information 1formal informal First email on this topic. Friday, 21 June 13
  • 3. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 4. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley subject line who you are + purpose Friday, 21 June 13
  • 5. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley subject line who you are + purpose subject line topic Friday, 21 June 13
  • 6. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 7. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley greeting Dear + name + comma Friday, 21 June 13
  • 8. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley greeting Dear + name + comma greeting Hi + (nick)name (open punctuation - no comma) Friday, 21 June 13
  • 9. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 10. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Introduce yourself and your company then state purpose. Friday, 21 June 13
  • 11. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Introduce yourself and your company then state purpose. small talk Friday, 21 June 13
  • 12. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Introduce yourself and your company then state purpose. small talk contractions How’re (How are) Friday, 21 June 13
  • 13. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Introduce yourself and your company then state purpose. small talk contractions How’re (How are) no contractions I am (not I’m) Friday, 21 June 13
  • 14. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 15. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Polite and formal request: I would be grateful if you could +V Friday, 21 June 13
  • 16. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Polite and formal request: I would be grateful if you could +V Polite and ‘spoken’ request: I was wondering if you could +V Friday, 21 June 13
  • 17. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Polite and formal request: I would be grateful if you could +V Polite and ‘spoken’ request: I was wondering if you could +V Abbreviation - info (information) Friday, 21 June 13
  • 18. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Polite and formal request: I would be grateful if you could +V Polite and ‘spoken’ request: I was wondering if you could +V Phrasal verbs help me out Abbreviation - info (information) Friday, 21 June 13
  • 19. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Polite and formal request: I would be grateful if you could +V Polite and ‘spoken’ request: I was wondering if you could +V Phrasal verbs help me out Less likely to use abbreviations and phrasal verbs Abbreviation - info (information) Friday, 21 June 13
  • 20. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 21. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley More background before a second polite and indirect request: Would it be possible to +V Friday, 21 June 13
  • 22. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley More background before a second polite and indirect request: Would it be possible to +V Direct questions Friday, 21 June 13
  • 23. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley More background before a second polite and indirect request: Would it be possible to +V Direct questions “Neutral’ request Could you please +V... Friday, 21 June 13
  • 24. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 25. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Change of topic with acronym BTW for the phrase By the way,... Friday, 21 June 13
  • 26. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Change of topic with acronym BTW for the phrase By the way,... closing small talk: future Friday, 21 June 13
  • 27. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Change of topic with acronym BTW for the phrase By the way,... closing small talk: future flexible punctuation: dash often replaces the comma Friday, 21 June 13
  • 28. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Change of topic with acronym BTW for the phrase By the way,... closing small talk: future flexible punctuation: dash often replaces the comma traditional punctuation styles Friday, 21 June 13
  • 29. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Change of topic with acronym BTW for the phrase By the way,... closing small talk: future flexible punctuation: dash often replaces the comma traditional punctuation styles Standard business acronyms for names used, but acronyms for phrases (such as BTW by the way) are less common. Standard business acronyms for names used, but acronyms for phrases (such as BTW for By the way,...) are less common. Friday, 21 June 13
  • 30. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 31. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley standard ‘thank you’ phrase Friday, 21 June 13
  • 32. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley standard ‘thank you’ phrase polite sign-off with comma Friday, 21 June 13
  • 33. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley standard ‘thank you’ phrase combination thanks and sign-off open punctuation (no comma) polite sign-off with comma combination thanks and sign-off open punctuation (no comma) Friday, 21 June 13
  • 34. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley Friday, 21 June 13
  • 35. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley full namesfull names Friday, 21 June 13
  • 36. Subject:Top Gold Breweries enquiry Dear David, I am the HR Manager of a leading Canadian beer manufacturer and I am writing to request some information on your training packages. I would be grateful if you could send me your course brochure, if possible both by mail and attached as a PDF to your reply. We are particularly interested in the management training you can provide.Would it be possible to arrange a meeting to discuss your company possibly developing a tailored program for us? Thank you in advance. Best regards, Michelle Kennedy Subject: management training session Hi Dave How’re things? I was wondering if you could help me out with some info on the management training session. • When and where is it on? • When do we have to confirm if we are attending? Could you also please send me the session plan? BTW - have a great vacation next week! Thanks and regards Shelley full names nickname more familiar name ‘nickname’ more familiar name full names Friday, 21 June 13
  • 38. Formal Informal Subject line Subject line Friday, 21 June 13
  • 39. Formal Informal Subject line Dear first name, Subject line Hi first (nick)name Friday, 21 June 13
  • 40. Formal Informal Introduction Subject line Dear first name, Small talk Subject line Hi first (nick)name Friday, 21 June 13
  • 41. Formal Informal Introduction Purpose I am writing to +V Subject line Dear first name, Small talk Purpose I was wondering if... Subject line Hi first (nick)name Friday, 21 June 13
  • 42. Formal Informal Introduction Purpose I am writing to +V Subject line Dear first name, I would be grateful if you could +V Small talk Purpose I was wondering if... Subject line Hi first (nick)name Direct questions Friday, 21 June 13
  • 43. Formal Informal Introduction Purpose I am writing to +V Subject line Dear first name, I would be grateful if you could +V Would it be possible to + V Small talk Purpose I was wondering if... Subject line Hi first (nick)name Direct questions Could you please +V Friday, 21 June 13
  • 44. Formal Informal Introduction Purpose I am writing to +V Subject line Dear first name, I would be grateful if you could +V Would it be possible to + V Thank you in advance. Small talk Purpose I was wondering if... Subject line Hi first (nick)name Direct questions Closing small talk and phrase acronyms Could you please +V Friday, 21 June 13
  • 45. Formal Informal Introduction Purpose I am writing to +V Subject line Dear first name, I would be grateful if you could +V Would it be possible to + V Thank you in advance. Best/kind regards Small talk Purpose I was wondering if... Subject line Hi first (nick)name Direct questions Closing small talk and phrase acronyms Thanks and regards Could you please +V Friday, 21 June 13
  • 46. Formal Informal Introduction Purpose I am writing to +V Subject line Dear first name, I would be grateful if you could +V Would it be possible to + V Thank you in advance. Best/kind regards Small talk Purpose I was wondering if... Subject line Hi first (nick)name Direct questions Closing small talk and phrase acronyms Thanks and regards Could you please +V Full name First (nick)name Friday, 21 June 13
  • 47. Formal Informal more ‘spoken’ stylemore ‘written’ style Friday, 21 June 13
  • 48. Formal Informal more ‘spoken’ stylemore ‘written’ style more introduction and background more small talk Friday, 21 June 13
  • 49. Formal Informal more ‘spoken’ stylemore ‘written’ style longer words shorter words more introduction and background more small talk Friday, 21 June 13
  • 50. Formal Informal more ‘spoken’ stylemore ‘written’ style longer words shorter words longer requests shorter requests more introduction and background more small talk Friday, 21 June 13
  • 51. Formal Informal phrasal verbsno phrasal verbs more ‘spoken’ stylemore ‘written’ style longer words shorter words longer requests shorter requests more introduction and background more small talk Friday, 21 June 13
  • 52. Formal Informal phrasal verbsno phrasal verbs more ‘spoken’ stylemore ‘written’ style longer words shorter words longer requests shorter requests direct questionsindirect questions more introduction and background more small talk Friday, 21 June 13
  • 53. Formal Informal phrasal verbsno phrasal verbs more ‘spoken’ stylemore ‘written’ style open and flexible punctuation closed and traditional punctuation longer words shorter words longer requests shorter requests direct questionsindirect questions more introduction and background more small talk Friday, 21 June 13
  • 54. Formal Informal phrasal verbsno phrasal verbs more ‘spoken’ stylemore ‘written’ style contractionsno contractions open and flexible punctuation closed and traditional punctuation longer words shorter words longer requests shorter requests direct questionsindirect questions more introduction and background more small talk Friday, 21 June 13
  • 55. Formal Informal phrasal verbsno phrasal verbs more ‘spoken’ stylemore ‘written’ style contractionsno contractions more acronyms and abbreviations less acronyms and abbreviations open and flexible punctuation closed and traditional punctuation longer words shorter words longer requests shorter requests direct questionsindirect questions more introduction and background more small talk Friday, 21 June 13