This document discusses the importance of onboarding new employees and providing ongoing training. It recommends implementing a formal 90+ day onboarding program with milestones to improve productivity, engagement, and retention. Such a program provides orientation, socialization, training on key topics, and establishes performance goals to fully integrate new hires and reduce turnover. Ongoing refresher training is also suggested to address knowledge gaps and advance employee skills.
13. Companies investing in skill development have higher profits
A study by a leading management
and strategy firm, Boston
Consulting Group,* shows that
companies investing in people-
focused programs and skill
development such as onboarding,
performance, and employee
engagement have a positive impact
on revenue growth and higher
profit margins.
* Boston Consulting Group ranks 3rd
in Fortune’s “100 Best Companies to Work For.”
Economic influence clear in all HR topics but is most pronounced in #6
Topic in which most capable and least
capable companies were compared
The impact that the most capable companies
achieve over the least capable companies in ...
1 ) Delivering on recruiting
2 ) Onboarding of new hires and retention
3 ) Managing talent
4 ) Improving employer branding
5 ) Performance management and reward
6 ) Developing leadership
7 ) Mastering HR processes
8 ) Global people management international expansion
9 ) Enhancing employee engagement
10 ) Providing shared services and outsourcing HR
3.5x
2.5x
2.2x
2.4x
2.1x
2.1x
1.8x
1.8x
1.8x
1.6x
2.0x
1.9x
2.1x
1.8x
2.0x
1.8x
1.8x
1.7x
1.6x
1.7x
… revenue growth … profit margin
15. "When talking about onboarding and an
employee's first 90 days on the job, what we're
really talking about is employee retention” - Inc.
16. New hires
want to:
Prove their worth
• Be professional
• Integrate in the team
• Exceed performance goals
Advance their careers
• Develop skills
• Find a mentor
17. Have a
mentor/”buddy”
More than
1 week of
onboarding
Employee
socialization
Receive relevant
& well-timed
content
Other
Structure onboarding to support new hire success
37.01%
41.49%
18.61%
51.94%
3.78%
WHAT NEW HIRES VALUE
18. “The ultimate payoff [of good onboarding] is to
reduce turnover and encourage workers to stay
with an organization for a longer tenure.” - Inc.
19. High risk of losing a new hire in the first year
20%
decide if they want to leave within the first 6 months
turnover happens in the first 45 days
86%
leave within year 1
25%
20. It costs time and money to hire.
It costs more to lose a new employee.
21. $213,000
up to 213% for
executive positions
$8,000
20% of
$30,000 to $50,000
$3,328
16% of
$30,000 or less
$100,000 / yr $40,000 / yr $20,000 / yr
Annual salary and cost to replace employee
22. Calculating your turnover costs
+ Cost of hiring
+ Cost of onboarding
+ Lost productivity
+ Lost engagement
+ Cost of re-engaging
+ Customer service and errors
+ Training cost over time
= your employee turnover cost
➔Advertising and recruiting costs
➔Training expenses and staff time
➔1-2 years time to peak productivity
➔Co-worker effect: disengage and lose productivity
➔Coaching time and training costs to motivate employees
➔Lost time and business opportunities
➔Over 2-3 years, 10-20 % of employee's salary in training
24. ✓ Send welcome email
✓ Include the name of buddy or mentor
✓ Give instructions on office arrival
✓ Inform about dress code
✓ Automate and digitize paperwork
PRE-BOARDING - Make them feel welcome early
Firms that use pre-
boarding are 1.6x
more likely to have a
lower cost per hire
than those that don’t
25. What do new hires really want in the first week?
76%
On-the-job
training is most
important
73%
Review of
company
59%
Company tour,
equipment
setup and
procedures
56%
Having a buddy
or mentor
26. ✓ Review checklist
✓ Ensure workstation set up and clean
✓ Place Week 1 schedule on desk
✓ Make team introductions
✓ Introduce to buddy or mentor
DAY 1 Welcome and setup
27. ✓ Review Role & Responsibilities
✓ Make introductions to key people
✓ Give access to and start training on individual tools
✓ Train on company background, handbook, product and competition
✓ Assign individual tasks
DAY 2 - 10 Orientation
Assess knowledge: At the end of 10 days
Who’s Who
Company knowledge
29. ✓ New hire shows value
✓ Completes individual project
✓ Access to and trains on collaboration tools
✓ Understands workflows
DAY 30 Ramp up
Assess knowledge:
Products
Competitors
Identify knowledge gaps
READ MORE
11 Tips for Successful Onboarding
30. ✓ Completes first collaborative project
DAY 60 First collaborations
Assess knowledge:
Market insights
Workflows
Start refresher training:
Identify and test knowledge gaps
31. Ongoing training is essential for prepared workforces
50
65
49
83M
Economic change is reshaping the workplace
Employment is rising faster in occupations requiring more preparation in our knowledge economy
Higher level of job preparation
Lower level of job preparation
1980 2015
Most workers see continuous training as essential
or important to career success
% who believe training & development throughout their work
life will be:
Essential
Important,
but not essential
Not important
54%
33
12
Number employed, in millions
32. ✓ Ready for individual and collaborative projects
DAY 90 Full autonomy
Assess knowledge
Collaborative tools
Ongoing and refresher training
Identify and test knowledge gaps
33. DAY 90+ Check-in and training
✓ Focus on talent and development skills
✓ Present opportunities to challenge skills
✓ Identify windows to increase responsibilities
✓ Train according to new challenges, skills and opportunities
✓ Set-up 30-day check-in meetings
Ongoing and refresher training:
Identify and test knowledge gaps
Develop talent and skills
35. Employees in the longest onboarding
programs gain full proficiency 34%
faster than in the shortest programs:
a difference of 4 months
90 day+
onboarding =
34% faster
ramp-up
36. 90 DAY+ ONBOARDING ROADMAP TO PRODUCTIVITY
WELCOME PERFORMANCE
CONTINUOUS
ALIGNMENT
Pre-boarding Orientation Ramp up Collaboration Full autonomy
Growth &
Refinement
Day 0 Day 1 Day 2 – 5 Day 10 Day 30 Day 60 Day 90 90+
Internal
communication
tools
Individualtools
Company
handbook
Product Details
Competitors
Market Insights
Collaborative
Tools
Workflows
Talent and skills
development
Welcome letter
Welcome
breakfast
Lunch with
manager
Meet buddy
Meetings with
key people
Lunch with team
Sit-in & shadow
Lunch with buddy
Small team
meetings
Lunch with
manager
Team lunch Team activity
Team buildingon-
and offsite
Digitized
paperwork
Reviewchecklist
Site tour
Equipment issue
Role &
responsibilities
Review
performance goals
First individual
project
First collaborative
project
Individualand
collaborative
projects
Adjustperformance
goals
Company
knowledge
Product and
competitor
Market Insights and
Workflows
Collaborative tools
30-day
check-in
Tools &
Training
Social
Integration
Autonomy &
Productivity
Check-in &
Assess
Ongoing and refresher training
38. Test for knowledge retention & give refresher training
Day 1: Send an email with checklist, employee directory, and company handbook
Day 10: Share a survey to assess company knowledge
Day 30: Gamify a quiz to test competitor and product knowledge
Day 60: Assess on workflows
Day 90: Start consistent, periodic refresher training to reduce knowledge gaps and
increase productivity
Test on collaboration tools
90+ days: Test knowledge gaps
Hold 30-day check-in meetings
PLAY THE FREE VERSION
Atrivity Onboarding Game
40. Gamification will be used in 25 % of redesigned
business processes by 2015, this will grow to more
than a $2.8 billion business by 2016, and 70 % of
Global 2000 businesses will be managing at least
one “gamified” application or system by 2014.
Bite-size
gamified
training
GET THE ATRIVITY eGUIDE
How to Gamify Organizations
43. Customize
Welcome Message
Welcome Robert!
Ready for today’s game? Check out
these materials to get you through
the challenges:
1. Video watch our CEO talk
about the company’s mission,
vision and values
2. Read PDFs for company
policies, procedures &
certifications.
You have 3 challenges of 10
questions each covering these
topics waiting for you on the next
screen.
Good luck!
44. Respond in the allotted time
and score points
2015
2012
2017
46. Games for Onboarding
• Shorten time to productivity
• Increase motivation
• Create learning culture
• Increase knowledge retention
• Accelerate learning
• Increase retention
Assess and refresh knowledge:
TRY THE FREE VERSION
ATRIVITY ONBOARDING GAME
2015
2012
2017
49. Get more tips - 11 Tips to Successful Onboarding
1
2
3
4
5
6
7
8
9
10
11
READ FULL ARTICLE
11 Tips for Successful Onboarding
Do pre-boarding
Automate and digitize mundane processes
Be timely with commitments
Welcome and orient
Introduce to Who’s Who
Have a Roadmap for performance
Establish month-1 follow-up system
Agree on a performance timeline
Give opportunities to perform
Be available
Provide senior management recognition
50. Enjoy this? Find more on onboarding
● 11 Tips for Successful New Hire Onboarding
● 3 Practical Uses for Trivia Games in the Workplace
● Retail Onboarding - Best Practices 2017
● Combating the Rising Costs of Bank Onboarding
● Redefining the Onboarding Process in Banking
● eGuide: How to Implement Gamification in Your Organization
Hacks
Resources
READ MORE
On the Atrivity Blog
51. Get more from the Atrivity blog
● Onboarding
● Training
● Employee engagement and retention
● Microlearning
● Forgetting curve
● Gamification
SUBSCRIBE NOW
Stay on top of trends in training
52. Atrivity uses
SALES MARKETING CUSTOMER GAMES
HR OTHERS
Sales conventions & meetings
Sales technique training
Product training
Cross-selling
Customer knowledge
Channel training
Customer information
Field team training
New Product launches
Promotions and campaigns
Visual merchandising
Studies and market trends
Contests for customers
Games for customers
Social media
Employer branding
Employee onboarding
Strengthen all trainings
Compliance
Who is who
Assessments
Internal news
Company Communication
Safety & regulations
New processes
Software training
53. Onboarding Game
• Shorten time to productivity
• Establish employer branding
• Increase motivation
• Create a learning culture
• Increase knowledge retention
• Accelerate learning
ENGAGE NEW HIRES
TRY THE FREE VERSION
Atrivity Onboarding Game
54. Sources
• Aberdeen Group
• Allied Workforce Mobility Survey
• BambooHR
• BCG
• CAP Study
• COSE.org
• Gallup
• Harvard Business Review
• Inc.
• Medium
• Pew Research “State of American Jobs”
• SHRM
• Urban Bound