Digital transformation is amorphous for most of us. Is it about technology? Culture? Business models? New skills?
In reality, digital transformation will mean something different to every business. But that means a lot of important details slip through the cracks.
This presentation aims to add some shape to the digital transformation process with the discovery-driven methodology proposed by Rita McGrath at Columbia University Business School.
2. HI, I'M
CLARK BOYD
• Subject Matter Expert and Programme Leader on
digital strategy for Columbia Business School, Imperial
College London, and Cambridge University
• Past clients include American Express, General Motors,
Hiscox Insurance
• Worked in London, Sydney, and New York, but from
Belfast (the accent's a giveaway)
10. Digital native brands have a
natural advantage, but that
advantage is harder to sustain.
12. THE DISCOVERY-DRIVEN
APPROACH
STEP 3
Learn from this initiative
before tackling another
challenge
STEP 2
Evaluate your portfolio and
your value proposition to
identify an opportunity to
adapt
STEP 1
Focus on a specific problem
your customers or your
business is facing
13. Tips for Getting Started
START INSIDE-OUT
Map current capabilities to new initiatives,
before working with external partners
POSITION WITHIN AN
ECOSYSTEM
Identify areas of strength and potential
partnerships
ENGAGE CUSTOMERS
Changing customer behaviours will lead your
transformation
FOCUS ON CULTURE
Culture is how we think, how we
communicate, and how we act
16. Alstom offers a TrainLife Services package
including:
- Predictive maintenance
- Technical support
- Train renovations
With the aim of reducing lost customer hours.
Staff are incentivised to improve performance
against this metric.
Alstom: 'Lost Customer
Hours'
18. easybank has 1.3 million customers in Austria.
easybank offers all traditional banking services,
but also uses open innovation standards to add
new products.
For example, it launched loans and retail
investing before any of its competitors.
easybank:
Open Innovation
19. Industrial products and services company, became one of
the FTSE 250's fastest-growing companies by:
1. Integrating digital vision with business strategy.
2. Setting up a customer feedback framework.
3. Upgrading data capabilities to move at pace.
4. Creating a new 'purpose' campaign to attract tech talent.
Electrocomponents