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CV_Christopher_Turnbull_ 050615

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CV_Christopher_Turnbull_ 050615

  1. 1. CURRICULUM VITAE Christopher Turnbull Status: Married 66 Oak Drive Nationality: British Acton Tel: +44 (0)1978 354467 (H) Wrexham Mobile: +44 (0)7590 368924 LL12 7HW E-mail: cjturnbull1@gmail.com EXECUTIVE SUMMARY A broad range of experience in the Credit Card Banking industry spanning 12 years with MBNA Europe Bank (Bank of America) including Inbound and Outbound Telemarketing, Quality Control, Customer Satisfaction, Corporate Operations, and Customer Fulfilment as a Business Analyst and Relationship Manager. Experience working in the United Kingdom, Ireland, and Germany as well as regular interaction and remote working with colleagues and clients in Spain and the United States, dealing with diverse teams across numerous international boundaries and time zones. Committed to delivering expected outcomes through: • Establishing good and best practice • Delivering tangible results in complex stakeholder environments • Convincing leadership and team development • The practical application of professional skills and relevant experience Results are obtained by combining solid practical experience with good influencing skills and the ability to communicate at all levels. ACHIEVEMENTS & Responsibilities M&P Enterprises Unit Manager. Responsible for the day-to-day management of company supplying goods, paint and specialist lacquers to the Automotive, Furniture and Aerospace Industries. A key player in successfully increasing the company’s turnover by 400% over the past three years. • Implementation and managing of Sage Accounting Software. • Introduction of quality control measures. • Implementation of stock safe guarding procedures.
  2. 2. Bank of America Print Payment & Specialised Services Operations Analyst. Responsible for the day-to-day production management of vendors. Duties included: • Creating, maintaining and updating policy and procedures guidelines as appropriate; relevant to Vendor Production Management. • Track service performance against contractual Service Level Agreements on a daily, monthly, and quarterly basis. • Monitor, track, and facilitate resolution of production issues in an efficient and timely manner and liaise with affected areas. • Daily tracking of cheque payments for Business Lending Division and Bank of America. • Ensure compliance with Policy & Procedures and report any issues affecting control and compliance. MBNA Europe Bank MBNA Vender Plastics Control which involved: • Setting up of vendor audits • Carrying out monthly audits • The daily control of Credit Card Plastics shipments into and within the corporation • Reconciliation of shipments between vendors and between vendors and corporation • Management and auditing of test accounts within corporation MBNA Customer Fulfilment Department Project responsible for assessment and relocation of Banking Team from Administration Division to Marketing Division. This involved complete audit breakdown of role and transfer set up in new area education of new area Management and Team members in new role. MBNA Quality Department responsible for education and feedback to Telemarketing Division MBNA Telemarketing Department – achieved top status as highest achiever of the month for the Division including Certificate of Recognition from the CEO for achievements as part of an emergency task force. RAF Based at RAF Sealand, North Wales: 1993-1997 Varied duties including the policing of a large unit and dealing with the public. Acting as a police,fire and P.B.X. controller, with responsibility for the management and training of the RAF Police Dog Section. H.Q.P. & S.S RAF Rhiendalen, Germany: 1988-1993 Main duties included V.I.P. protection, and service with liaison with the German civil police and Border Guards. RAF St Athan, South Wales: 1985-1988 Police duties
  3. 3. Skills & Expertise Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Access Project Delivery Stakeholder Management Credit Cards Payment Systems Management 3rd Party Vendor Management Problem Solving Programme Management Public Speaking Dealing with People Business Process Improvement Written and Oral Presentation Skills COURSES ECDL (Passed 31/01/15) IT Security – completed IT Fundamentals Windows 7 – completed Word Processing, Microsoft Office 2010 – completed Using the Internet & Email – Microsoft Explorer 2010 – completed Spreadsheets, Microsoft Excel 2010 – completed Databases, Microsoft Access 2010 – completed Presentations, Microsoft PowerPoint 2010 – completed Time Management Presentation Skill Report Writing Coaching and Feedback Managing Teams PROFESSIONAL QUALIFICATIONS Total Quality Management Basic Police QPD Police CI Police EDUCATION A-Level Sociology O-Level English, Environmental Studies and History GCSE German HOBBIES AND INTERESTS Shooting, fly fishing, Wargaming, Chess, Camping and Ancient History

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