CareClues Product Brochure: Benefits, Features & Pricing

Optimize Practice
and Care with
Latest Healthcare
Technologies

Global expenditure on health-tech
products by healthcare institutions
and providers combined is
projected to reach the value of
$536.6 billion by 2025
from $179.6 billion in 2016.
621%
spike in
social media
searches
for healthcare
providers
60%
spike in search
engine searches
for healthcare
providers
7%
51%
38%
60%
Source: Binary Fountain’s 2019 Healthcare Consumer Insight & Digital Engagement Survey
Source: Transparency Market Research (TMR)
Consumer digital research behavior is rapidly changing.
A wide array of digital channels are being increasingly
utilized by patients to find the right provider.
2017 2019 2017 2019
New-age technological transformation in healthcare
infrastructure is anticipated worldwide.

360-DEGREE PURCHASE JOURNEY
Source: ‘State of the Connected Customer’ 2nd Edition by Salesforce
Healthcare IT is gaining traction. The underlying forces are
increased patient empowerment, institutional investment and
on-demand care economy. As a result, healthcare establishments
are rapidly adopting advanced digital capabilities to drive
functional efficiency, patient engagement and reduce costs.
Make digital healthcare your frontline for revenue
enhancement, patient volume expansion, cost optimization,
streamlined operations and better patient experience.
95% of customers
said they’re likely to
be loyal to the
brand they trust.
End-user Experience - Customers Technology - Customers
Connectedness - Customers Security -Customers
56% of customers
look up to the most
innovative
companies.
92% of customers
will trust a
company with
their information
if they win control
over what personal
information is
being collected.
95% 56%
92%70%
70% of customers
say connected
processes are
important to win
their business
(such as, seamless handoffs
between departments and
channels or contextualized
engagement based on earlier
interactions.)

CareClues is a team of tech-enthusiasts redefining digital healthcare solutions
every day. Our cluster of Cloud-based technologies organizes practice and
administration for providers and offers holistic care experience to patients.
Our Vision
We strive to create a strong healthcare ecosystem wherein physicians, patients,
clinics, hospitals, diagnostic labs, pharmacists and the industry can be
interconnected through our wide range of technology products. Constant
innovation in our tech solutions - that is our staunch motto and we are determined
to facilitate seamless healthcare services far and wide. We are dedicatedly
pursuing this ambition by taking our diverse services across
socio-economic-geographical boundaries to even the bottom of the pyramid.
Our Mission
Ever since we embarked on our journey, we have established an extensive presence
in Eastern India where our manifold services delivery system – website and app –
offers 24/7 accessibility to healthcare for patients. With 3000+ doctors and 200+
clinics on board, we are a premium platform for discovering and availing
healthcare services from top-notch providers. Further, we are continually ramping
up our online footprint and diverse network of medical professionals to serve an
incessantly-widening patient base across various geographical zones.
What We Do
Hospitals, clinics and medical practitioners can ease chaotic workflows, boost their
digital presence, patient volume and revenues, achieve stronger connectivity with
various stakeholders, resolve documentation issues, capture patient data, manage
staff, increase patient engagement, retention and conversion, reduce patient
wait-time and no-shows, minimize errors and costs, earn incremental business by
integrating pharmacies, and meet other targets with our tech products. The
industry-leading top-of-the-line technologies powering our solutions guarantee
scalability, data privacy and security, high uptime, speedy accessibility, glitch-free
system run and integration with various other tech set-ups.
Our Values and Commitment

Essentials
Notch up your practice and OPD operations with
(Practice Management Software)
CareClues Command
Decongest waiting rooms with
(Machine Learnt Predictive Queue Management System)
CareClues Tracker
Structure medical records documentation with
(Electronic Health Records)
CareClues Scribe
Unlock newer revenue streams and simplify practice with
(Doctor App)
CareClues Medic
Maximize geographical penetration across all patient demographics with
CareClues Telemedicine
Boost online sales turnover and manage sales cycle with
(Pharmacy App)
CareClues RxStore
Achieve 24/7 physician-patient communication and on-demand care with
CareClues Patient Portal and Patient App
1
2
3
4
5
6
7

Notch up your practice
and OPD operations with
CareClues Command

29%
14%
2018 2019
The phenomenon of
appointment booking via the
provider's website has leaped
more than double from 14% in
2018 to 29% in 2019.
Patient expectations for advanced digital capabilities in
health/wellness apps and patient portals are increasing.
57% 58%
70% 68%
39%
53%
Source: Accenture 2019 Digital Health Consumer Survey
Expectations for
booking, changing
or cancelling
appointments online
have soared to
68% in 2019
from 58% in 2016.
Expectations for
telemonitoring to
monitor and record
health indicators have
soared to
53% in 2019
from 39% in 2016.
Expectations for
receiving reminders
via email or SMS for
preventative or
follow-up care have
soared to
70% in 2019
from 57% in 2016.
2016 2019 2016 2019 2016 2019

CareClues Command
CareClues Command is a PMS that offers you an integrated
Cloud-based medical practice management solution for all kinds of
healthcare settings to automate routine administrative workflows,
streamline outpatient department and enhance the quality of patient
care delivered.

Limited scope of
traditional modes of
appointment booking
Increased appointment bookings via
multiple channels - patient portal,
hospital/clinic website, patient/doctor app,
staff, social media platforms
Unload administrative burdens, close care gaps
and get multi-faceted business analytics with
CareClues Command
PROBLEM STATEMENT HOSPITALS/CLINICS CARECLUES FILLS THE GAP
Poor user experience and
no mapping of end-to-end
journey
Optimized patient lifecycle and
end-to-end metrics
Overhead expenses for call
center management
Integrated call center
management – appointment
booking via hospital call centers
Poor patient engagement
and retention
Better conversions with patient
feedback reporting
Ineffective processes and
operations
High service and care quality due to
systematic workflows
Data discrepancies and
inaccessibility
Aggregated data related to all
patients – personal details,
demographics, medical records
Low revenue realization Strategic analysis for optimum
revenue generation
Discoordination among
different service levels
Interrelated workflows and fixed
accountabilities
High working capital
expenditure
Negligible annual maintenance and
renewal costs
Improper business insights
Sound decision making with
extensive data analytics and
reporting
Time-consuming billing
processes at front office
Digitized medical billing and revenue
cycle management (RCM)
Low chances of upselling,
cross selling and incremental
business
Value and revenue maximization
with integrated pharmacies and
diagnostic labs
Poor management of
various stakeholders
Stronger communication channels and
networking - doctors, patients, staff,
pharmacies, diagnostic labs

Multi-channel appointment booking
Core Functionalities
Real-time appointment booking via hospital website widgets and doctor/patient app
Real-time appointment booking via OPD staff and social media channels
Doctor, clinic, department and branch selection during appointment booking
Smart interface to select doctor based on specialty and availability
Call center management for appointment booking
Doctor schedule centralization with customizable settings
Single window view for a doctor’s appointments across all clinics
Streamlined OPD workflows
Algorithm-based patient queues management
Time based patient wait-time management
Instant information on waiting patients
Smart scheduling for walk-ins management
Last-minute appointments management
Provision to mark delays and follow-up consultations
Reduction in no-shows
Follow-up consultations management
Priority for high-value and VIP patients
Digital medical billing and revenue cycle management (RCM)
Doctor’s calendar management and schedule centralization
Role-based access transfer to staff to manage appointments

Patient communications
Appointment confirmation/status change/cancellation information via SMS, email or WhatsApp
Appointment delay/rescheduling and doctor’s availability information via SMS, email or WhatsApp
Reminder notifications via SMS, email or WhatsApp to reduce no-shows and cancellations
Follow-up consultation reminders via SMS, email or WhatsApp
Information on estimated wait-time
Detailed visit instructions and procedure-specific instructions for patients
Analytics: NABH accreditation and business reports
Detailed reports on patient wait-time, no-shows, cancellations and channels of acquisition
Reports on resource utilization and patient satisfaction based on feedbacks and wait-time
Doctor inventory utilization reports
Follow-up patients funnel report for revenue enhancement
Insights on top performing physicians and departments vis-à-vis revenue and patient footfall
Insights on revenue bifurcated at procedure level
Reports on doctor’s OPD time adherence and patient’s appointment time adherence
Insights on demographics and disease bifurcated at patient and geographical level
Reports on medication prescribed by physicians
Diagnostic module reports
Electronic health records (EHR)
E-prescribing - scribbled and digitized prescriptions
Instant access to patient medical records
C O R E F U N C T I O N A L I T I E S

Lab procedures management
Booking of on-demand sample collection from home by patients
Automated instructions for patients based on the type of sample collection
Customer feedback collection
Customized internal campaigns creation for hospitals and clinics
Internal quality assessment and monitoring through patient feedback
Analytics dashboard for viewing summary of campaign responses
C O R E F U N C T I O N A L I T I E S

Benefits for Hospitals/Clinics
Seamless execution of routine clinical operations
Time-based queue management along with accurate patient wait-time forecast
Easy accommodation of walk-ins and last-minute appointments
Integrated call center management
Dedicated display mechanism for specialists along with doctor schedule
Appointment booking via various platforms - facility website widgets, patient portal,
doctor/patient app, OPD staff, social media channels
Reminders and notifications for increased adherence to booked appointment slots
Provision to mark delays along with automated information to patients
Functionality to mark physician and staff leaves across all channels
Well-maintained and traceable patient demographics and other databases
Lower working capital cost in the long run
Business performance assessment and growth predictions with in-depth analytics
Improved revenue and business prospects due to higher footfall via digital channels
Connecting the various nodes in healthcare
ecosystem through efficient processes and
intuitive features
CareClues Command
Patient inflow management
Front office management
Optimization of wait-time
Guaranteed on-time appointment
Diagnostic labs integration
Pre-visit planning
Queue management
Smart walk-in scheduling
Digital medical invoicing
Post-visit care management
Intelligent analytical reports

Benefits for Physicians
Increased visibility on digital channels
Surge in online footfall and potential leads
Organized practice and processes management
Doctor schedule centralization and management
Improved practice and care outcomes
Better patient engagement, conversion and retention
Customized slotting of doctor calendar
Benefits for Patients
Multiple options to schedule appointments
Ease of appointment booking
Confirmed appointment at selected time slot
Specialist, superspecialist and facility discovery with filter criterion - fees, relevance, location
Shorter wait-time and smoother flow through queues
24/7 accessibility to digital medical records
Doctor-friendly e-prescribing tools
Instantly-accessible medical records
Intelligent analytical reports
Pre-scheduled doctor’s calendar
modeled as a virtual queue
Appointment-time prediction based on type
of user, specialty and historical data
SLAs based on type of appointment
(confirmed, last minute, walk-ins)
Appointment reminders
Digital medical invoicing
(for individual practices)
Digital medical bills
Post-visit care
Prescription refills
E-prescriptions
E-pharmacy
Experts-approved wellness tips

Testimonials
Coming to the most important organization part….after implementing this app, we have
reduced the number of registers in our desk…..in the call center, they’re getting calls from
patients for appointments and directly entering patient details in the app….Similar
system has been applied for procedures also….the receptionist can easily visualize the
number of patients booked for a particular procedure and what are the available slots
on that particular day so accordingly they can communicate to the patient and
complete the billing…...so that reduces lot of time for receptionist and less waiting time
for patients for billing….For the management, if I’m not in the center, I can see the
real-time scenario of the clinic that how many patients for a particular doctor have
come, how many checked out, how many procedures booked….I can easily monitor it
from anywhere in the country….Incorporation is one part but implementation is another
most important part….till today, after six months, one CareClues representative is
available at Jessore Road clinic….They are helping our front desk executive to know the
system from the root so that in future they never face any problem.”
Mr. Mukherjee
Central Manager, Apollo Clinic, Jessore Road and Chinar Park
In my previous practice, it was very haphazard….CareClues app is so organised and so
thorough, there is no margin of error….we give patients particular timings….if the patient is
late by say 5-10 minutes and if there is availability of the slot, that patient comes. But if
there is no availability of the slot in which appointments have been given, the patient
automatically goes to the last and the other patients are not delayed….So, there is no rush
at the reception, no rush in the doctor’s consulting room….This time management saves
valuable time for the very busy consultant and also the extremely busy patients…..There’s
no complaint, no cribbing about the whole system and people follow that discipline and
get used to it….CareClues app has revolutionized the process of patient appointment,
patient check-in and the patient moving out of the clinic…..A very important feature is
delay marking and rescheduling. In our daily busy practice, there can be instances when
we are late….so instantly it is informed that what is the current status and patients are
aware that I’m on the way. And, the next point is….the exhaustive database of patients….to
have ready reference and ready knowledge of patient prescriptions and the pre and post
operative pictures….that also saves a lot of wastage of paper.”
Dr. Imran Wali
Director, Dr. Imran Wali Clinic

“Back in few months, we have been introduced to a very new technology that CareClues
has implemented - is the PMS. So, basically they are using Internet to book online
appointments. So, the patient can book their appointment with any doctor sitting at our
clinic or any other clinic….through their app, through their website and it is very user
friendly….They have also started a very good initiative, shooting of videos of doctors who
interact with the general public about general sickness or multiple queries. So, I say it’s a
thumbs up for the team. We will go ahead long miles with CareClues.”
The advantage is that the moment you book an appointment….one message goes to the
customer and the doctor is also informed parallely…..My team does not need to call each
and every time to the doctor because doctor have their own app where they can see
that how many patients are scheduled for them that increases the doctors’ adherence
to these slot timings and doctors started seeing their app anyway and they started
coming on time in the clinic. Even if the doctors are delayed, we can mark a delay in this
software and the patient gets intimated….Even if the doctor is on leave, we mark a leave
in our calendar and we know that the entire slot automatically gets blocked for that
doctor. Even by mistake if any executive tries to book an appointment for that day, he can
see in the application that the doctor is not available for that particular day. Though
there are multiple softwares for practice management available in the market, the way
we look at CareClues is that they deployed it, they implemented the software very well.
They handholded my entire team for more than a month. So, everybody can design a
software but the actual key is the implementation and deployment where I give
CareClues a thumbs up.”
Mr. Kunal Bharti
Director, Alexa HealthCare
Dr. Amarjeet Singh
COO, Apollo Clinic Newtown
T E S T I M O N I A L S

Decongest
waiting rooms with
CareClues Tracker

Long wait-time to
meet the doctor is the
biggest pain point for
27% of
healthcare
consumers.
Shorter wait-times to
secure an appointment
and during the visit
influence patient
decision making with
regards to providers by
10%
27%
10%

CareClues Tracker
CareClues Tracker - a Machine Learnt Predictive Queue Management
System - is an organization-wide display mechanism of patient flow at
key services areas in a healthcare facility. Real-time, transparent visibility
of queues at multiple counters along with a centralized tracking system
helps eliminate disorganized queuing, predict wait-time accurately for
the patients, and ensure operational efficiency.

Cluttered queues formation
at multiple points
Better control over
queues formation
Operations hampering due to stranded queues?
Get CareClues Tracker to improve service quality
with end-to-end patient visit transparency and
organization.
PROBLEM STATEMENT HOSPITALS/CLINICS CARECLUES FILLS THE GAP
Patient dissatisfaction due to
improper queues
management
Service efficiency at
waiting areas
High wait-time due to
lengthy queues
Intelligent algorithm for real-time
queue status analysis and flexibility
to minimize wait-time
Possibility of patient
defection to another
service provider
No stagnation even during peak
periods of activity
Low intra-organization
efficiency in dealing with
patient queues
Centralized monitoring of patient
flow at various points
No knowledge of expected
turnaround
Accurate prediction of patient
wait-time
Disconnected
service areas
Sophisticated algorithm and
queuing architecture model
High staff workload with
regards to queues
management
Reduced stress on staff due to
automated processes

Time-based patient wait-time management
Centralized display of all queues along with related information
Centralized tracking of all queues
Connectivity across multiple counters
Patient ticket dispersion via online appointment
Accurate ETA forecast
Customizable settings
Compatible with display devices – LCD/LED TVs
Effortless installation

Testimonials
Everything is digitized. Patients can themselves see on the screen that when is their turn
going to come. Another advantage we feel is that there is a lot of transparency in terms
of managing the queues over there. Nobody can choose a patient, that okay, I will be
preferred over the other patients. So, whenever you have an appointment, you will be
going as per your appointment schedule.”
Dr. Amarjeet Singh
COO, Apollo Clinic Newtown
What from the clinical perspective we get, there was lot of waiting time, lot of confusion
that the patient was having at the reception desk. So, that has been removed completely
because the patient can, each and every time, the real time data, they can see what is
the current queue number for their appointment and which doctor they have to see. So, it
is a very good thing they have implemented. This is the way we are moving digitally
forward in the healthcare industry. So, it’s a great thing.”
Once the appointment is booked, patient gets an SMS…..Similarly, when the patient
comes, the sequence - first come and first serve - which we were practicing earlier has
been abandoned…..the patients are booked on time-slot basis….patients need not come
early and will come as per scheduled appointment time….The sequence has been
created automatically by the system. So, there is no human personal involvement....the
patient need not bother about which patient is going, whether his name has been
deliberately delayed. This kind of situation doesn’t arrive at the reception. Monitor display
system has a good advantage for the patient because patients can easily visualize their
position in the system that after how many patients they can get a chance to see the
doctor…..and also some general issues, they can see their name on the display and
there’s satisfaction on their part also.”
Mr. Kunal Bharti
Director, Alexa HealthCare
Mr. Mukherjee
Central Manager, Apollo Clinic, Jessore Road and Chinar Park

Structure medical records
documentation with
CareClues Scribe

52% of patients gained
access to their medical
records in 2017, up from
42% in 2014.
who viewed their
medical records did so
upon encouragement
from their providers.
63% of
patients
Source: ONC data brief
52%
42%
2014 2017
63%

CareClues Scribe
CareClues Scribe is a Cloud-based Electronic Health Records Software
that enables e-prescriptions generation and systematized digital
archiving and transmission of patient medical information. Hands-on
access to patient prescriptions and medical records allows medication
adherence, health status monitoring and preventive care.

Tiresome prescription
writing on paper pads
Speedier, paperless
e-prescriptions generation
Want to achieve better ongoing care management?
CareClues Scribe gives end-to-end insights into
patient-centric clinical records at point of care
PROBLEM STATEMENT
HOSPITALS/CLINICS/
INDIVIDUAL PRACTICES
CARECLUES FILLS THE GAP
Chances of handwriting and
comprehension related
errors
Error-free digital prescriptions and
easier understanding by patients
and pharmacies
No real-time capturing or
access to patient data
Digital patient medical records with
data security and privacy
Reliance on human
memory or paper
documents
Instant visibility of digitized patient
medical history – previous/current drugs,
discontinuations, duration, dosage
No method to influence
patient medication
compliance behavior
Improved medication compliance by
giving patients access to their medical
records, doctor notes and reminding
them to read it prior to a visit
Time-consuming
patient visit
Optimized consultation time with
e-prescriptions, templates and digital
medical documents
Difficulty in coordinated care
due to lack of concrete link
with various stakeholders
Coordinated care - Direct sending of
e-prescriptions to patients, other
doctors, nurses, staff
Challenges of checking
prescription drug abuse
Helps prevent prescription drug abuse
with all previous prescriptions and
patient medical records accessible
instantly at point of care

Smart Preview to minimize errors
Intuitive algorithm based prescription generation
Scribble e-prescriptions using image and diagram
Scribbled and digitized e-prescriptions
Pre-populated patient information
Access to patient medical records
Direct follow-up consultations scheduling from the EHR tab
E-prescription sharing functionality
Automated refills
Clinical notes, lab orders, vitals and clinical diagrams inclusion in e-prescriptions
Leverage templates to reduce consultation time
Pharmaceutical company name display for prescribed medicines
Templates to add new medicines in the industry for future use
Functionality to put signatures on e-prescriptions

Better care management with digitized prescriptions, diagnoses, complaints, examinations,
instructions, drugs, clinical notes, lab orders, images, diagrams and vitals in one place
Cloud-based EHR for 24/7 access and sharing of medical records with other doctors, staff,
nurses, pharmacists and patients
Coordinated care in multi-specialty facilities with all physicians simultaneously accessing
medical records
Preventive care (due to digital medical records and error-free e-prescriptions) – Timely
diagnosis of underlying conditions and reduced duplication of tests, delays in treatment and
wrong medication incidence along with its related side-effects
Faster prescription generation with intuitive algorithm
Reduced consultation time with templates and pre-filled patient details
Increased focus on patient care due to automated workflows like prescription generation and
payment settlement
Patient diagnostic tests management – Digitized lab orders, reports upload and doctor
review via EHR, patient portal and patient app
Follow-up consultation scheduling – Physicians can view clinical reports and book follow-ups
directly from the EHR
Physician and patient follow-up consultation reminders for increased appointment compliance
Consolidated view of previous and future patient appointment dates
Reduced staff workload due to switching from paper charts to electronic records
Reduced infrastructure requirement due to no storage of paper records
High-level data security and privacy with HIPAA compliance
Integrated diagnostic labs and pharmacies for lab tests and medicine orders
Minimized errors in e-prescriptions and increased precision for patients and pharmacies
CareClues Scribe
Automating patient files management for better care
and safety outcomes at each stage of the treatment

Comprehensive view of patient health status with image, clinical notes, clinical diagrams,
vitals, e-prescriptions and lab orders in EHR
Improved decision-making with regards to treatment and care plans due to instantly available
patient medical data
Aid in diagnosis with end-to-end access to a patient's health status and medical information
Automated refills for easy future order placement
Improved medication adherence with 24/7 access to medical records by patients
Templates for new medicines addition for future reference
Authenticity with physician signatures stamping on e-prescriptions
Seamless printing and PDF conversion command and output
Appointment remindersPre-scheduled calendar
Guaranteed on-time in-clinic/online consultationDoctor-friendly e-prescribing tools
Comprehensive view of patient health statusInstantly-accessible medical records
Coordinated care in multi-specialty facilities
Medical records sharing among various
stakeholders
Post-visit care managementImproved care outcomes
Automated refillsLab test orders by patients
Follow-ups scheduling and reminders

Appointment remindersMulti-channel appointment booking
Guaranteed on-time in-clinic/online consultationE-prescriptions
Comprehensive view of patient health statusInstantly-accessible medical records
Improved care outcomesPost-visit care
Lab test orders by patientsAutomated refills
Follow-ups scheduling and remindersE-pharmacy
Patient diagnostic tests management – Digitized lab orders, reports upload and doctor review
via EHR, patient portal and patient app
Preventive care (due to digital medical records and error-free e-prescriptions) – Timely
diagnosis of underlying conditions and reduced duplication of tests, delays in treatment and
wrong medication incidence along with its related side-effects
Physician and patient follow-up consultation reminders for increased appointment compliance
Integrated diagnostic labs and pharmacies for lab tests and medicine orders
Minimized errors in e-prescriptions and increased precision for patients and pharmacies
Comprehensive view of patient health status with image, clinical notes, clinical diagrams, vitals,
e-prescriptions and lab orders in EHR
Improved decision-making by doctor with regards to treatment and care plans due to instantly
available patient medical data
Better diagnosis by doctor with end-to-end access to a patient's health status and medical
information
Automated refills for easy future order placement
Improved medication adherence with 24/7 access to medical records by patients

Unlock newer revenue
streams and simplify
practice with
CareClues Medic

80% of
physicians
around the world use
medical apps and
smartphones.
Expectations for
communicating with
the provider via video
conferencing have
soared to 49% in 2019
from 36% in 2016.
Source: Mobile Health Market Report by Research2Guidance
49%
36%
2016 2019
80%

CareClues Medic
CareClues Medic is a Doctor App that streamlines clinical practice and
strengthens physician-patient relationship. Greater digital presence
helps boost revenues and patient base of medical professionals. The app
enables doctors to single-handedly manage all of their practice-related
tasks from appointment booking, digital billing, follow-ups scheduling to
post-visit care delivery.
4.7
4.8

Workloads hampering care quality?
Get CareClues Medic to manage all the integral
parts of your clinical practice digitally
No leads or revenue from
digital channels
Expanded footfall and earnings
through digital platforms
PROBLEM STATEMENT
MEDICAL
PROFESSIONALS
CARECLUES FILLS THE GAP
Workflows-related hardships that
hamper treatment quality
Automated administrative tasks to
ease practice management
Poor coordination between
specialists and patients due to
time-space obstacles
Improved doctor-patient interactions
via digital communication channels
Limited scope of traditional modes
of appointment booking
Boosted appointment and follow-ups
booking via various channels - patient
portal, clinic website, patient/doctor app,
Higher appointment cancellations
and no-shows
Improved appointment adherence with
real-time notifications and reminders to
doctors and patients
Limited scope of in-person
face-to-face consultations
Endless benefits of integrated
telemedicine - video, phone and chat
consultations
Ordeals of managing practice schedule
by doctors across multiple clinics
Centralized doctor schedule tracking
and calendar management across
multiple clinics
Difficulties in providing care during
emergency situations
Continuity of patient care amid
pandemics, natural disasters, etc.
via telemedicine
Paper-based documentation of
medical records
24/7 access to digitized patient medical
records with data security and privacy
Bills processing at front office
counters
Digital medical billing and revenue
cycle management (RCM)
No real-time capturing and storage of
patient data
Digitized archival and access to
patient demographics
Challenges related to patient conversion
and retention
Sustainable loyalty building with
better patient engagement
Difficulties in achieving
coordinated care
Stronger communication with the
entire care team - staff, nurses, other
specialists
Turning away of patients, including
emergency cases due to busy
schedules
Distant care delivery even on the busiest
of days and more free time due to
efficient workflows to cut down patient
defection to other providers

Personalized physician profile
Online consultation and follow-up consultations booking
Access to patient medical records
Real-time notifications and reminders for appointment adherence
Telemedicine - video, phone, chat
In-depth revenue reports and business insights for performance assessment
Physician calendar management across multiple clinics
Single window view for appointments across all clinics
Provision to mark delays, follow-ups and cancel appointments
Provision to accept or reject consultation requests from patients
Digital medical billing and revenue cycle management (RCM)
User access transfer to staff to let them manage appointments
Postpaid billing cycles to earn now and pay later

Increased visibility on digital channels
Surge in online footfall and potential leads
Chances of more appointments due to multi-channel appointment bookings – patient portal,
website widgets, OPD staff, doctor/patient app and social media channels
Promotion via dedicated clinic profile on CareClues website with customizable information
about your practice and services
Professional statement, clinic pictures, clinic videos and patient testimonials in your profile for
additional information to patients
CareClues patient portal for patient check-ins and registrations to simplify patient onboarding
Higher views of your clinic profile on the portal to boost patient engagement with your practice
Robust telemedicine infrastructure – video, phone and chat consultations to prevent decline in
earnings and patient flow during emergency situations
Revenue reports and EOD summary to know your revenues for a day and over a period of time
Generate digital prescriptions or upload paper prescriptions as per convenience
Scan appointment calendar along with instant status updates with regards to checked-in,
in-consultation, checked-out, no-show and cancelled appointments
Add assistants and transfer access control to staff for ease of workflows management
24/7 access to patient profiles and medical records prior to, during and post appointments for
informed decision-making with regards to patient care
WhatsApp/SMS/email/notification reminders about upcoming appointments to increase
adherence and eliminate no-shows
CareClues Medic
Managing clinical practice, patients, time and
revenues, inside and outside of chamber, for higher
productivity

Instant alerts to patients and staff if physicians confirm, delay, cancel or reschedule appointments
Instant alerts to physicians and staff if patients cancel or reschedule appointments
Appointment schedule view across multiple clinics or selectively for a particular facility
Save costs and staff’s time – no callbacks to patients, 24/7 online booking, telecommunication tools
Appointment remindersPre-scheduled doctor’s calendar
Guaranteed on-time in-clinic/online consultationDoctor-friendly e-prescribing tools
Digital medical invoicingInstantly-accessible medical records
Post-visit care managementIntelligent analytical reports
Follow-up consultations
Appointment self-scheduling options – patient portal, website widgets, OPD staff, patient app
and social media channels
Easier and faster appointment scheduling
Confirmed appointment at selected time slot
Specialist, superspecialist and facility discovery with filter criterion – fees, relevance, location
CareClues patient portal for patient check-ins and registrations to simplify patient onboarding
Higher views of physician/facility profiles on the portal to boost patient engagement with your
practice
Curated health tests and packages on patient portal
Network of verified diagnostic labs and pharmacies on patient portal
Shorter wait-time, no standing in queues and on-time arrivals due to pre-booked appointments
24/7 access to e-prescriptions and digital medical records
Higher patient satisfaction and engagement levels

Appointment remindersMulti-channel appointment booking
Guaranteed on-time in-clinic/online consultationE-prescriptions
Digital medical billsInstantly-accessible medical records
Post-visit careE-pharmacy
Lab test orders by patientsExperts-approved wellness tips
Automated prescription refillsFollow-up consultations booking and reminders
Dedicated clinic profile on CareClues website with all information about services, doctor’s
professional statement, clinic pictures, clinic videos and patient testimonials in one place
Robust telemedicine infrastructure – video, phone and chat consultations to enable remote
access to healthcare during emergency situations
24/7 access to patient profiles and medical records prior to, during and post appointments for
improved decision-making by physicians with regards to patient care
WhatsApp/SMS/email/notification reminders about upcoming appointments to increase
adherence and eliminate no-shows
Instant alerts to patients if physicians confirm, delay, cancel or reschedule appointments
Follow-up consultations booking via patient or doctor app
Health queries submission and answers by doctors at no cost
Integrated live chat, customer care phone line and email support in case of any issues

Testimonials
Very well thought and efficiently made
app. It's easier and simpler to keep a track
record of appointment history, medical
records data and follow up appointments
for the patients. Very user friendly and
clean app to keep a track of appointments
and their medical history. Kudos to the
team..Keep it up!”
Dr. Ritu Mishra
One of the best doctor-friendly apps for
appointment taking. I am using the app
for some time. It's really useful for
patients and doctors.”
Dr. Sankar Dasmahapatra
Very nice app for appointments and
patient management.”
Dr. Madhu Gupta
Fantastic app. I’m a Phlebotomist and it
helps me very much when I go for
collection and even in house. Always
when patients ask me for the rate of
blood test, I can now easily say the rate.
Thanks to CareClues.”
Shilpayan Ghosh
Connecting fastest and clearest.”
Dr. Vaibhav Lunkad
CareClues is a great initiative which is
reflecting in the neatness of the app. The
app is very informative, seamless
integration and smooth accessibility.”
Dr. Shipra Kumari PT
Great app to get information directly
from experts in the field. As a doctor also,
I feel it’s a great platform to stay
connected with your patients.”
Dr. Santosh Jena
Being a doctor's assistant, managing
the queue was a major problem. Now
with CareClues, I can easily manage the
patient queue and also store all patient
information. Really helpful.”
Soma Chakraborty

Maximize geographical
penetration across all
patient demographics with

Expectations for
communicating with
the provider via video
conferencing have
soared to 49% in 2019
from 36% in 2016.
49%
36%
2016 2019

CareClues Telemedicine Services allow practitioners to broaden their
clinical landscape by enabling reachability in the remotest of
geographical locations. De-stress a strained public healthcare system
in times of health emergencies, and maintain your regular revenue
and patient flow with one-on-one virtual consultations.

Revenue loss due to lack of
connectivity with certain
geographical zones
Virtual modes of consultation to
counter location-related constraints
Revenue and patient flow
instability during times of
public health crisis
Uninterrupted healthcare via
digital consultations
PROBLEM
STATEMENT
PATIENTSHOSPITALS/
CLINICS/ INDIVIDUAL
PRACTICES
CARECLUES
FILLS THE GAP
Difficulty in providing care
during natural disasters or
other emergency situations
Better community service with
hitch-free care delivery even in
adverse situations
Overburdened healthcare
facilities when not desired (for e.g.
during emergency health crisis)
Decreased footfall to hospitals,
clinics and OPD centers by shifting
routine consultations online
High risk of contracting
infections and other illnesses
during times of an epidemic or
a pandemic
Contactless consultations and
virtual diagnosis of potential cases
of infectious diseases
Lack of access to medical
expertise in areas with no
top-notch facilities or practitioners
Patients can consult first-rate specialists
and superspecialists over an
e-consultation from any location
Time-related hindrances that
prevent or affect the frequency
of physical consultations
Virtual modes of consultation
suited for doctors and patients
with busy schedules
High manpower deployment
and operational expenses by
hospitals and clinics to provide
healthcare
Less staff requirement and reduced costs
as healthcare is rendered remotely
(particularly, suitable for individual
practitioners and small-scale set-ups)
Possibility of inefficient
utilization of resources and
life-saving medical equipment
during emergency events
Optimal deployment of resources and
life-saving medical equipment amid
Frequent visits for chronic
disease management
Chronic care delivery and remote
patient monitoring
Paper documents of patient
medical records
Round-the-clock accessibility to
digitized patient medical records with
Traditional billing process at
front office counters
Hassle-free online payment
settlement
Challenges in meeting care
goals for certain patient groups
Continual elderly, child and
pregnancy care
Mandatory travel time and cost
involved in physical visits
Channel of convenience - video, phone
and chat consultations
Disruptions in connectivity with patients?
Create your own virtual chamber with CareClues
Telemedicine to deliver remote and emergency care
at all times and in all locations

Video, phone and chat consultations
Formal doctor training - online or in-person
E-prescribing - scribbled and digitized prescription generation
Electronic health records (EHRs)
Effortless set-up
Data security and ownership
Advanced reporting
Functionality to add multiple family members for patients
Option to select preferred language for consultation

Benefits for Providers
Increased capacity to face public health crisis
Revenues and patient flow stability
Multi-medium remote consultations – video, phone, chat
Remote patient monitoring
Chronic care delivery
24/7 accessibility to patient medical records
Reduced time and geographical limitation
Travel time and cost-saving consultations
Multi-medium remote consultations – video, phone, chat
Video consultations to recreate the comfort of face-to-face interactions
Readily-accessible digital medical records
Chronic, elderly, pregnancy and child care
Enabling remote consultations for greater patient
outreach across time and spatial barriers
Guaranteed on-time video/phone/chat
consultation
Post-visit care
Health and wellness tips by doctor
E-prescriptions
E-pharmacy
Guaranteed on-time video/phone/chat
consultation
Pre-scheduled calendar
Doctor-friendly e-prescribing tools
Health and wellness tips for patients

It’s a very useful app. I’m using this application for quite a long time now. It manages
all my Physiotherapy consultations, at the same time it’s having phone consultation
and chat consultation services also. So that in this lockdown period my patients do
not suffer. They can easily contact me efficiently in just one click. It saves all the
medical records of my patients like prescriptions. So thank you CareClues Team for
making my regular clinic days much more easier.”
Dr. Subhamita Chattopadhyay PT
Using this app for quite some time now. Very useful in keeping track of
appointments and it also comes along with the feature of phone consultation
which has been quite effective in the middle of lockdown.”
Dr. Gaurab Bhaduri
Testimonials

Boost online sales
turnover and manage
sales cycle with
CareClues RxStore

Patient expectations for
digital capabilities like
requesting prescription
refills electronically
have hiked to 77% in
2019 from 67% in 2016.
77%
67%
2016 2019

CareClues RxStore is a Pharmacy App designed to organize
day-to-day pharmacy operations, including processing medical bills,
inventory management and revenues calculation for online sales
conducted. Pharmacists can manage their business unit efficiently
and pitch for higher online business while preventing burnout. The
app is designed to help in better record keeping of all prescriptions
and patient demographics. Pharmacists can also leverage its
advanced features to achieve incremental business and cross-sell.
Useful features like automated refills and drug substitute
recommendations will help complete orders faster and boost sales.
Plus, authentic user reviews and feedback functionality are integrated
to build goodwill and increase patient retention. Pharmacists can
assess their business performance from time to time using the
business analytics dashboard in the app.
CareClues RxStore

Poor inventory
management
Well-maintained records of ordered,
in-stock and sold medicines
Mismanaged sales and operations?
Get CareClues RxStore to generate revenues online
and execute administrative tasks at independent,
hospital or chain pharmacies
PROBLEM STATEMENT PHARMACIES CARECLUES FILLS THE GAP
Ill-managed pharmacy
workflows
Well-ordered day-to-day
processes
Hassle of handling
countless paper bills
Speedy digital medical bills
generation
Time-consuming,
bothersome calculations
with risk of errors
Error-free digital medical bills with
auto-discount calculation
Manual accounts
maintenance
Earnings calculation for any
specified period of time
No or less income from
online business channels
Greater revenue yield from
online sales
Laborious physical task of
managing a pharmacy
Reduced physical and mental strain
with a digital tool to aid pharmacy
management
Wearisome collection of numerous
paper prescriptions
Systematic records of all
prescriptions in one place
No capturing of patient
demographics
Digital storage of patient-related
information
Lack of direct means of communication
in case of online orders
Direct customer calling
functionality to clarify doubts
Lesser possibility of upselling, cross
selling and incremental business
Substitute medicines
recommendation to reduce order
cancellations and maximize income
Repeat physical visits or online order
placements that take time
Automated refills for faster repeat
order completions
Less customer acquisition from
digital platforms
Authentic user testimonials and
ratings to reinforce a pharmacy’s
reputation and boost conversions
Chances of customer attrition and
dissatisfaction
User feedback submission to weed out
inefficient processes and build
stronger business-customer
relationship and brand loyalty

Dedicated pharmacy profile
Discount offered display
Home delivery service display
Direct customer calling functionality
User calling functionality
Add/remove multiple pharmacists in a single account
Real-time notifications
Real-time order status updates
Filters to view accepted, approved, initiated and out-for-delivery orders
Substitute medicine suggestions by pharmacist
Automated refills
Auto-discount calculation
Easy bill generation
Storage of all prescriptions and patient demographics
Inventory management
Revenues calculation for any time period
Analytics dashboard for performance review and improvement
Authentic user reviews, ratings and feedback
Integrable with CareClues PMS and CareClues EHR

Achieve 24/7 physician-patient
communication and
on-demand care with
CareClues Patient Portal
and Patient App

84% of
patients
search hospitals with both
online and offline sources.
Search drives around
threefold visitors to hospital
sites in comparison to
non-search visitors.
Scheduling appointments is a
bothersome experience for as many as
20% of patients,
a figure up by 129% from 2018.
Source: ONC data brief
Source: Think with Google - The Digital Journey to Wellness: Hospital Selection
84%
62% 85% 40%
20%
62% of patients
use patient portals for clinical
tasks, such as booking
appointments, paperwork and
refilling prescriptions.
85% of patients
use patient portals to
view their lab results.
40% of patients
have a healthcare or a
wellness app installed on their
smartphones or tablets.

CareClues Patient Portal
and Patient App
CareClues Patient Portal and Patient App enhance end-to-end patient
engagement throughout the continuum of care. Patients achieve
round-the-clock access to a suite of healthcare services, communication
tools and medical records. Coordinated care with the providers makes
patients active partners in their treatment. Plus, dedicated facility and
physician profiles on the portal and app increase the footprint of various
clinics, hospitals, doctors and diagnostic laboratories in the digital space.
4.7
4.9

Boundation of traditional modes of
appointment booking
Ease of appointment and follow-ups booking
via various channels - patient portal,
hospital/clinic website, patient/doctor app,
PROBLEM STATEMENT PATIENTS CARECLUES FILLS THE GAP
Poor care management due to lack of
instant access to patient medical records
24/7 access to digital patient records with
Service blockage amid natural disasters,
health crisis, etc.
Uninterrupted healthcare during
Ordeals of availing medical services
remotely
Direct access to a wide array of medical
products and services at your fingertips
Miscommunication or no knowledge
about appointment delays or
cancellations by doctor
Prior information about appointment
delays, cancellations or rescheduling by
doctors or patients
Higher appointment cancellations and
no-shows
Real-time reminders and alerts to doctors and
patients to ensure appointment adherence
No tangible patient connectivity
with doctors
Personalized end-to-end patient journey for
well-rounded experience
Hassle of physical visits to diagnostic
labs to leave samples
Home sample collection by diagnostic labs for
various kinds of tests
Booking of appointments with specialists
to resolve the smallest of health queries
Resolving of health queries by experts at
no cost
Independent internet search and possibilities
of encountering myths and misinformation
Wealth of specialists-approved healthcare
information on website - tips, Q&As, quizzes, polls
Limitations of in-person face-to-face
consultations
Home consultations via telemedicine - video,
phone, chat
Tedious search for providers - word of
mouth, online, directories
Rapid doctor and facility search with sort criteria
(relevance, fees, location)
Lack of user-friendliness in using digital
healthcare services
CareClues customer support for appointment
booking, rescheduling, cancellation or any other
assistance to patients
No record of all transactions in one place -
cash, cards, digital payments via apps
Digital payment and tracking portal with
multiple payment options
Manual searching and booking of
health tests and packages suited to
your needs
Custom-made health tests and packages
suitable for various patient groups leading
different lifestyles (all available at a single point)
Eyeing patient engagement and retention?
CareClues Patient Portal and Patient App define an
effective patient conversion funnel with advanced search
options and intelligent Algorithm-based facility listing

Patient registration and profile creation
Online appointment booking and check-in
Follow-up consultations booking
Telemedicine - video, phone, chat
Custom-made health tests and packages for various patient groups and lifestyles
Doctor and facility discovery
Health queries at no cost
Archiving of patient medical records
Experts-approved healthcare content
E-pharmacy for medicine orders - home delivery and pick-up
Intuitive patient communication tools
Authentic patient reviews and ratings

Testimonials
I found this app very useful. Yesterday, my father-in-law consulted with the doctor and their
teleconsultation process was very nice. It took me hardly 5-6 mins to complete the process
starting with the app downloading and then payment process either with Paytm or debit
and credit card. After the payment and document upload, within 5 mins, doctor called my
father-in-law and he was very satisfied. Thank you CareClues team for guiding us.”
Abir Sen
This app has provision to save prescriptions
for later use, that feature helped me a lot
after I misplaced my prescription. I'm very
satisfied after booking my appointment
from CareClues.”
Dibyendu Chatterjee
Excellent platform for booking appointments.
It's a one stop solution. One will get all the
details - timing, fees, review, clinic - in one
page. It made doctor searching and finding
so easy. Also, real-time SMS updates are
amazing . I've recommended CareClues
to all my friends. A must try app.”
Priyanka Kundu
One stop app for healthcare. I used it for my
family several times. It was good experience
for me. They are providing healthcare
solutions under one umbrella. I like doctor
appointment booking, video/phone/chat
consultation and ambulance booking, the
most. Here, you can get the most renowned
doctors in your local area.”
Chiranjeev Das
Quality service by the support staff. Precise &
accurate information on the app.”
Avi Banerjee
Very helpful app, all best doctors available
here, they maintain punctuality.”
Nitin Sharma
Good experience. Fast diagnosis done by the
doctor. Prescription received within 5 minutes.”
Tanusree Sadhukhan
Easy to access. Doctor appeared live &
interacted smoothly. Payment method is
secured & convenient.”
Srija Ma
Good app. Very useful. Saves time to wait for 2
to 3 hours for a doctor in the clinic.”
Shiwangi Biswas
I could filter doctors according to my
preferences and also a good app because
I can book slots for doctors according to
my timings.”
Mridula Maji
Very nice app, easy to find doctor and consult
according to your budget ..very cool”
Vinoth S
Online consultation with Dr. Modi was nice,
smooth and very helpful with the option of
downloading the photos of my concerned
treatment. Overall it was good.”
Shabbir Dhulia
This app is very useful for me. I have done
teleconsultation with this app, nice video
option and I have got the prescription in my
WhatsApp.”
Ramita Sengupta

Takeaways
Data Security
The entry of technology in the healthcare ecosystem has added value —
human as well as financial — to care delivery. Futuristic health-tech
systems have made care more patient-centric while allowing providers
to generate revenue and save cost. CareClues products and services are
designed keeping in mind the needs of this emerging digital healthcare
model. They come with a slew of features to provide comprehensive
medical coverage with focus on quality care and high patient
satisfaction levels. For providers, our gamut of digital healthcare
offerings are aimed at eliminating barriers related to cost, time and
location letting them capitalize on this changing trend.
Secure cloud-based hosting - AWS
End-to-end encryption
MoHFW (India), GDPR and HIPAA guidelines compliance
Role-based access control

Website: www.careclues.com
Email: support@careclues.com
Phone: +91 33 40502501
Our Partners
Contact Us
All product names, logos, and brands are property of their respective owners.
Address:
Eternity Building, 8th Floor, Block DN1,
Sector V, Kolkata - 700091
/careclues

CareClues Product Brochure: Benefits, Features & Pricing

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