CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Features & Pricing

Unlock newer revenue
streams and simplify
practice with
CareClues Medic

80% of
physicians
around the world use
medical apps and
smartphones.
Expectations for
communicating with
the provider via video
conferencing have
soared to 49% in 2019
from 36% in 2016.
Source: Accenture 2019 Digital Health Consumer Survey
Source: Mobile Health Market Report by Research2Guidance
49%
36%
2016 2019
80%

CareClues Medic
CareClues Medic is a Doctor App that streamlines clinical practice and
strengthens physician-patient relationship. Greater digital presence
helps boost revenues and patient base of medical professionals. The app
enables doctors to single-handedly manage all of their practice-related
tasks from appointment booking, digital billing, follow-ups scheduling to
post-visit care delivery.
4.7
4.8

Workloads hampering care quality?
Get CareClues Medic to manage all the integral
parts of your clinical practice digitally
No leads or revenue from
digital channels
Expanded footfall and earnings
through digital platforms
PROBLEM STATEMENT
MEDICAL
PROFESSIONALS
CARECLUES FILLS THE GAP
Workflows-related hardships that
hamper treatment quality
Automated administrative tasks to
ease practice management
Poor coordination between
specialists and patients due to
time-space obstacles
Improved doctor-patient interactions
via digital communication channels
Limited scope of traditional modes
of appointment booking
Boosted appointment and follow-ups
booking via various channels - patient
portal, clinic website, patient/doctor app,
staff, social media platforms
Higher appointment cancellations
and no-shows
Improved appointment adherence with
real-time notifications and reminders to
doctors and patients
Limited scope of in-person
face-to-face consultations
Endless benefits of integrated
telemedicine - video, phone and chat
consultations
Ordeals of managing practice schedule
by doctors across multiple clinics
Centralized doctor schedule tracking
and calendar management across
multiple clinics
Difficulties in providing care during
emergency situations
Continuity of patient care amid
pandemics, natural disasters, etc.
via telemedicine
Paper-based documentation of
medical records
24/7 access to digitized patient medical
records with data security and privacy
Bills processing at front office
counters
Digital medical billing and revenue
cycle management (RCM)
No real-time capturing and storage of
patient data
Digitized archival and access to
patient demographics
Challenges related to patient conversion
and retention
Sustainable loyalty building with
better patient engagement
Difficulties in achieving
coordinated care
Stronger communication with the
entire care team - staff, nurses, other
specialists
Turning away of patients, including
emergency cases due to busy
schedules
Distant care delivery even on the busiest
of days and more free time due to
efficient workflows to cut down patient
defection to other providers

Core Functionalities
Personalized physician profile
Online consultation and follow-up consultations booking
Access to patient medical records
Real-time notifications and reminders for appointment adherence
Telemedicine - video, phone, chat
In-depth revenue reports and business insights for performance assessment
Physician calendar management across multiple clinics
Single window view for appointments across all clinics
Provision to mark delays, follow-ups and cancel appointments
Provision to accept or reject consultation requests from patients
Digital medical billing and revenue cycle management (RCM)
User access transfer to staff to let them manage appointments
Postpaid billing cycles to earn now and pay later

Benefits for Physicians
Increased visibility on digital channels
Surge in online footfall and potential leads
Chances of more appointments due to multi-channel appointment bookings – patient portal,
website widgets, OPD staff, doctor/patient app and social media channels
Promotion via dedicated clinic profile on CareClues website with customizable information
about your practice and services
Professional statement, clinic pictures, clinic videos and patient testimonials in your profile for
additional information to patients
CareClues patient portal for patient check-ins and registrations to simplify patient onboarding
Higher views of your clinic profile on the portal to boost patient engagement with your practice
Robust telemedicine infrastructure – video, phone and chat consultations to prevent decline in
earnings and patient flow during emergency situations
Revenue reports and EOD summary to know your revenues for a day and over a period of time
Generate digital prescriptions or upload paper prescriptions as per convenience
Scan appointment calendar along with instant status updates with regards to checked-in,
in-consultation, checked-out, no-show and cancelled appointments
Add assistants and transfer access control to staff for ease of workflows management
24/7 access to patient profiles and medical records prior to, during and post appointments for
informed decision-making with regards to patient care
WhatsApp/SMS/email/notification reminders about upcoming appointments to increase
adherence and eliminate no-shows
CareClues Medic
Managing clinical practice, patients, time and
revenues, inside and outside of chamber, for higher
productivity

Instant alerts to patients and staff if physicians confirm, delay, cancel or reschedule appointments
Instant alerts to physicians and staff if patients cancel or reschedule appointments
Appointment schedule view across multiple clinics or selectively for a particular facility
Save costs and staff’s time – no callbacks to patients, 24/7 online booking, telecommunication tools
Appointment remindersPre-scheduled doctor’s calendar
Guaranteed on-time in-clinic/online consultationDoctor-friendly e-prescribing tools
Digital medical invoicingInstantly-accessible medical records
Post-visit care managementIntelligent analytical reports
Follow-up consultations
Benefits for Patients
Appointment self-scheduling options – patient portal, website widgets, OPD staff, patient app
and social media channels
Easier and faster appointment scheduling
Confirmed appointment at selected time slot
Specialist, superspecialist and facility discovery with filter criterion – fees, relevance, location
CareClues patient portal for patient check-ins and registrations to simplify patient onboarding
Higher views of physician/facility profiles on the portal to boost patient engagement with your
practice
Curated health tests and packages on patient portal
Network of verified diagnostic labs and pharmacies on patient portal
Shorter wait-time, no standing in queues and on-time arrivals due to pre-booked appointments
24/7 access to e-prescriptions and digital medical records
Higher patient satisfaction and engagement levels

Appointment remindersMulti-channel appointment booking
Guaranteed on-time in-clinic/online consultationE-prescriptions
Digital medical billsInstantly-accessible medical records
Post-visit careE-pharmacy
Lab test orders by patientsExperts-approved wellness tips
Automated prescription refillsFollow-up consultations booking and reminders
Dedicated clinic profile on CareClues website with all information about services, doctor’s
professional statement, clinic pictures, clinic videos and patient testimonials in one place
Robust telemedicine infrastructure – video, phone and chat consultations to enable remote
access to healthcare during emergency situations
24/7 access to patient profiles and medical records prior to, during and post appointments for
improved decision-making by physicians with regards to patient care
WhatsApp/SMS/email/notification reminders about upcoming appointments to increase
adherence and eliminate no-shows
Instant alerts to patients if physicians confirm, delay, cancel or reschedule appointments
Follow-up consultations booking via patient or doctor app
Health queries submission and answers by doctors at no cost
Integrated live chat, customer care phone line and email support in case of any issues

Testimonials
Very well thought and efficiently made
app. It's easier and simpler to keep a track
record of appointment history, medical
records data and follow up appointments
for the patients. Very user friendly and
clean app to keep a track of appointments
and their medical history. Kudos to the
team..Keep it up!”
Dr. Ritu Mishra
One of the best doctor-friendly apps for
appointment taking. I am using the app
for some time. It's really useful for
patients and doctors.”
Dr. Sankar Dasmahapatra
Very nice app for appointments and
patient management.”
Dr. Madhu Gupta
Fantastic app. I’m a Phlebotomist and it
helps me very much when I go for
collection and even in house. Always
when patients ask me for the rate of
blood test, I can now easily say the rate.
Thanks to CareClues.”
Shilpayan Ghosh
Connecting fastest and clearest.”
Dr. Vaibhav Lunkad
CareClues is a great initiative which is
reflecting in the neatness of the app. The
app is very informative, seamless
integration and smooth accessibility.”
Dr. Shipra Kumari PT
Great app to get information directly
from experts in the field. As a doctor also,
I feel it’s a great platform to stay
connected with your patients.”
Dr. Santosh Jena
Being a doctor's assistant, managing
the queue was a major problem. Now
with CareClues, I can easily manage the
patient queue and also store all patient
information. Really helpful.”
Soma Chakraborty

Maximize geographical
penetration across all
patient demographics with
CareClues Telemedicine

Expectations for
communicating with
the provider via video
conferencing have
soared to 49% in 2019
from 36% in 2016.
Source: Accenture 2019 Digital Health Consumer Survey
49%
36%
2016 2019

CareClues Telemedicine Services allow practitioners to broaden their
clinical landscape by enabling reachability in the remotest of
geographical locations. De-stress a strained public healthcare system
in times of health emergencies, and maintain your regular revenue
and patient flow with one-on-one virtual consultations.

Revenue loss due to lack of
connectivity with certain
geographical zones
Virtual modes of consultation to
counter location-related constraints
Revenue and patient flow
instability during times of
public health crisis
Uninterrupted healthcare via
digital consultations
PROBLEM
STATEMENT
PATIENTSHOSPITALS/
CLINICS/ INDIVIDUAL
PRACTICES
CARECLUES
FILLS THE GAP
Difficulty in providing care
during natural disasters or
other emergency situations
Better community service with
hitch-free care delivery even in
adverse situations
Overburdened healthcare
facilities when not desired (for e.g.
during emergency health crisis)
Decreased footfall to hospitals,
clinics and OPD centers by shifting
routine consultations online
High risk of contracting
infections and other illnesses
during times of an epidemic or
a pandemic
Contactless consultations and
virtual diagnosis of potential cases
of infectious diseases
Lack of access to medical
expertise in areas with no
top-notch facilities or practitioners
Patients can consult first-rate specialists
and superspecialists over an
e-consultation from any location
Time-related hindrances that
prevent or affect the frequency
of physical consultations
Virtual modes of consultation
suited for doctors and patients
with busy schedules
High manpower deployment
and operational expenses by
hospitals and clinics to provide
healthcare
Less staff requirement and reduced costs
as healthcare is rendered remotely
(particularly, suitable for individual
practitioners and small-scale set-ups)
Possibility of inefficient
utilization of resources and
life-saving medical equipment
during emergency events
Optimal deployment of resources and
life-saving medical equipment amid
Frequent visits for chronic
disease management
Chronic care delivery and remote
patient monitoring
Paper documents of patient
medical records
Round-the-clock accessibility to
digitized patient medical records with
data security and privacy
Traditional billing process at
front office counters
Hassle-free online payment
settlement
Challenges in meeting care
goals for certain patient groups
Continual elderly, child and
pregnancy care
Mandatory travel time and cost
involved in physical visits
Channel of convenience - video, phone
and chat consultations
Disruptions in connectivity with patients?
Create your own virtual chamber with CareClues
Telemedicine to deliver remote and emergency care
at all times and in all locations

Video, phone and chat consultations
Formal doctor training - online or in-person
E-prescribing - scribbled and digitized prescription generation
Electronic health records (EHRs)
Effortless set-up
Data security and ownership
Advanced reporting
Functionality to add multiple family members for patients
Option to select preferred language for consultation

Benefits for Providers
Increased capacity to face public health crisis
Revenues and patient flow stability
Multi-medium remote consultations – video, phone, chat
Remote patient monitoring
Chronic care delivery
24/7 accessibility to patient medical records
Benefits for Patients
Reduced time and geographical limitation
Travel time and cost-saving consultations
Multi-medium remote consultations – video, phone, chat
Video consultations to recreate the comfort of face-to-face interactions
Readily-accessible digital medical records
Chronic, elderly, pregnancy and child care
Enabling remote consultations for greater patient
outreach across time and spatial barriers
Appointment reminders
Guaranteed on-time video/phone/chat
consultation
Post-visit care
Health and wellness tips by doctor
Multi-channel appointment booking
E-prescriptions
E-pharmacy
Instantly-accessible medical records
Appointment reminders
Guaranteed on-time video/phone/chat
consultation
Post-visit care management
Pre-scheduled calendar
Doctor-friendly e-prescribing tools
Instantly-accessible medical records
Health and wellness tips for patients

It’s a very useful app. I’m using this application for quite a long time now. It manages
all my Physiotherapy consultations, at the same time it’s having phone consultation
and chat consultation services also. So that in this lockdown period my patients do
not suffer. They can easily contact me efficiently in just one click. It saves all the
medical records of my patients like prescriptions. So thank you CareClues Team for
making my regular clinic days much more easier.”
Dr. Subhamita Chattopadhyay PT
Using this app for quite some time now. Very useful in keeping track of
appointments and it also comes along with the feature of phone consultation
which has been quite effective in the middle of lockdown.”
Dr. Gaurab Bhaduri
Testimonials

Achieve 24/7 physician-patient
communication and
on-demand care with
CareClues Patient Portal
and Patient App

84% of
patients
search hospitals with both
online and offline sources.
Search drives around
threefold visitors to hospital
sites in comparison to
non-search visitors.
Scheduling appointments is a
bothersome experience for as many as
20% of patients,
a figure up by 129% from 2018.
Source: Binary Fountain’s 2019 Healthcare Consumer Insight & Digital Engagement Survey
Source: ONC data brief
Source: Think with Google - The Digital Journey to Wellness: Hospital Selection
84%
62% 85% 40%
20%
62% of patients
use patient portals for clinical
tasks, such as booking
appointments, paperwork and
refilling prescriptions.
85% of patients
use patient portals to
view their lab results.
40% of patients
have a healthcare or a
wellness app installed on their
smartphones or tablets.

CareClues Patient Portal
and Patient App
CareClues Patient Portal and Patient App enhance end-to-end patient
engagement throughout the continuum of care. Patients achieve
round-the-clock access to a suite of healthcare services, communication
tools and medical records. Coordinated care with the providers makes
patients active partners in their treatment. Plus, dedicated facility and
physician profiles on the portal and app increase the footprint of various
clinics, hospitals, doctors and diagnostic laboratories in the digital space.
4.7
4.9

Boundation of traditional modes of
appointment booking
Ease of appointment and follow-ups booking
via various channels - patient portal,
hospital/clinic website, patient/doctor app,
staff, social media platforms
PROBLEM STATEMENT PATIENTS CARECLUES FILLS THE GAP
Poor care management due to lack of
instant access to patient medical records
24/7 access to digital patient records with
data security and privacy
Service blockage amid natural disasters,
health crisis, etc.
Uninterrupted healthcare during
Ordeals of availing medical services
remotely
Direct access to a wide array of medical
products and services at your fingertips
Miscommunication or no knowledge
about appointment delays or
cancellations by doctor
Prior information about appointment
delays, cancellations or rescheduling by
doctors or patients
Higher appointment cancellations and
no-shows
Real-time reminders and alerts to doctors and
patients to ensure appointment adherence
No tangible patient connectivity
with doctors
Personalized end-to-end patient journey for
well-rounded experience
Hassle of physical visits to diagnostic
labs to leave samples
Home sample collection by diagnostic labs for
various kinds of tests
Booking of appointments with specialists
to resolve the smallest of health queries
Resolving of health queries by experts at
no cost
Independent internet search and possibilities
of encountering myths and misinformation
Wealth of specialists-approved healthcare
information on website - tips, Q&As, quizzes, polls
Limitations of in-person face-to-face
consultations
Home consultations via telemedicine - video,
phone, chat
Tedious search for providers - word of
mouth, online, directories
Rapid doctor and facility search with sort criteria
(relevance, fees, location)
Lack of user-friendliness in using digital
healthcare services
CareClues customer support for appointment
booking, rescheduling, cancellation or any other
assistance to patients
No record of all transactions in one place -
cash, cards, digital payments via apps
Digital payment and tracking portal with
multiple payment options
Manual searching and booking of
health tests and packages suited to
your needs
Custom-made health tests and packages
suitable for various patient groups leading
different lifestyles (all available at a single point)
Eyeing patient engagement and retention?
CareClues Patient Portal and Patient App define an
effective patient conversion funnel with advanced search
options and intelligent Algorithm-based facility listing

Patient registration and profile creation
Online appointment booking and check-in
Follow-up consultations booking
Telemedicine - video, phone, chat
Custom-made health tests and packages for various patient groups and lifestyles
Doctor and facility discovery
Health queries at no cost
Archiving of patient medical records
Experts-approved healthcare content
E-pharmacy for medicine orders - home delivery and pick-up
Intuitive patient communication tools
Authentic patient reviews and ratings

Testimonials
I found this app very useful. Yesterday, my father-in-law consulted with the doctor and their
teleconsultation process was very nice. It took me hardly 5-6 mins to complete the process
starting with the app downloading and then payment process either with Paytm or debit
and credit card. After the payment and document upload, within 5 mins, doctor called my
father-in-law and he was very satisfied. Thank you CareClues team for guiding us.”
Abir Sen
This app has provision to save prescriptions
for later use, that feature helped me a lot
after I misplaced my prescription. I'm very
satisfied after booking my appointment
from CareClues.”
Dibyendu Chatterjee
Excellent platform for booking appointments.
It's a one stop solution. One will get all the
details - timing, fees, review, clinic - in one
page. It made doctor searching and finding
so easy. Also, real-time SMS updates are
amazing . I've recommended CareClues
to all my friends. A must try app.”
Priyanka Kundu
One stop app for healthcare. I used it for my
family several times. It was good experience
for me. They are providing healthcare
solutions under one umbrella. I like doctor
appointment booking, video/phone/chat
consultation and ambulance booking, the
most. Here, you can get the most renowned
doctors in your local area.”
Chiranjeev Das
Quality service by the support staff. Precise &
accurate information on the app.”
Avi Banerjee
Very helpful app, all best doctors available
here, they maintain punctuality.”
Nitin Sharma
Good experience. Fast diagnosis done by the
doctor. Prescription received within 5 minutes.”
Tanusree Sadhukhan
Easy to access. Doctor appeared live &
interacted smoothly. Payment method is
secured & convenient.”
Srija Ma
Good app. Very useful. Saves time to wait for 2
to 3 hours for a doctor in the clinic.”
Shiwangi Biswas
I could filter doctors according to my
preferences and also a good app because
I can book slots for doctors according to
my timings.”
Mridula Maji
Very nice app, easy to find doctor and consult
according to your budget ..very cool”
Vinoth S
Online consultation with Dr. Modi was nice,
smooth and very helpful with the option of
downloading the photos of my concerned
treatment. Overall it was good.”
Shabbir Dhulia
This app is very useful for me. I have done
teleconsultation with this app, nice video
option and I have got the prescription in my
WhatsApp.”
Ramita Sengupta

CareClues’ unique suite of products is
designed to comprehensively cater for your
medical practice management needs.
Check out our mainstream digital software offerings to
upscale your practice, revenues and administration.
CareClues Scribe
CareClues Tracker
CareClues Command

Algorithm-based patient queues management
Time based patient wait-time management
Instant information on waiting patients
Smart scheduling for walk-ins management
Last-minute appointments management
Provision to mark delays and follow-up consultations
Reduction in no-shows
Follow-up consultations management
Priority for high-value and VIP patients
Digital medical billing and revenue cycle management (RCM)
Doctor’s calendar management and schedule centralization
Role-based access transfer to staff to manage appointments
Dynamic slotting of patients and procedures depending on type
Physician and staff leave management across all channels
Notch up your practice and OPD operations with
CareClues Command
CareClues Command is a PMS that offers you an integrated Cloud-based
medical practice management solution for all kinds of healthcare settings
to automate routine administrative workflows, streamline outpatient
department and enhance the quality of patient care delivered.
Multi-channel appointment booking
Real-time appointment booking via hospital website widgets and doctor/patient app
Real-time appointment booking via OPD staff and social media channels
Doctor, clinic, department and branch selection during appointment booking
Smart interface to select doctor based on specialty and availability
Call center management for appointment booking
Doctor schedule centralization with customizable settings
Single window view for a doctor’s appointments across all clinics
Streamlined OPD workflows

Appointment confirmation/status change/cancellation information via SMS, email or WhatsApp
Appointment delay/rescheduling and doctor’s availability information via SMS, email or WhatsApp
Reminder notifications via SMS, email or WhatsApp to reduce no-shows and cancellations
Follow-up consultation reminders via SMS, email or WhatsApp
Information on estimated wait-time
Detailed visit instructions and procedure-specific instructions for patients
Patient communications
Customized internal campaigns creation for hospitals and clinics
Internal quality assessment and monitoring through patient feedback
Analytics dashboard for viewing summary of campaign responses
Customer feedback collection
Detailed reports on patient wait-time, no-shows, cancellations and channels of acquisition
Reports on resource utilization and patient satisfaction based on feedbacks and wait-time
Doctor inventory utilization reports
Follow-up patients funnel report for revenue enhancement
Insights on top performing physicians and departments vis-à-vis revenue and patient footfall
Insights on revenue bifurcated at procedure level
Reports on doctor’s OPD time adherence and patient’s appointment time adherence
Insights on demographics and disease bifurcated at patient and geographical level
Reports on medication prescribed by physicians
Diagnostic module reports
Analytics: NABH accreditation and business reports
E-prescribing - scribbled and digitized prescriptions
Instant access to patient medical records
Electronic health records (EHR)
Booking of on-demand sample collection from home by patients
Automated instructions for patients based on the type of sample collection
Lab procedures management
C O R E F U N C T I O N A L I T I E S

Decongest waiting rooms with
CareClues Tracker
CareClues Tracker - a Machine Learnt Predictive Queue Management
System - is an organization-wide display mechanism of patient flow at
key services areas in a healthcare facility. Real-time, transparent visibility
of queues at multiple counters along with a centralized tracking system
helps eliminate disorganized queuing, predict wait-time accurately for
the patients, and ensure operational efficiency.
Time-based patient wait-time management
Centralized display of all queues along with related information
Centralized tracking of all queues
Connectivity across multiple counters
Patient ticket dispersion via online appointment
Accurate ETA forecast
Customizable settings
Compatible with display devices – LCD/LED TVs
Effortless installation

CareClues Scribe is a Cloud-based Electronic Health Records Software
that enables e-prescriptions generation and systematized digital
archiving and transmission of patient medical information. Hands-on
access to patient prescriptions and medical records allows medication
adherence, health status monitoring and preventive care.
Structure medical records documentation with
CareClues Scribe
Smart Preview to minimize errors
Intuitive algorithm based prescription generation
Scribble e-prescriptions using image and diagram
Scribbled and digitized e-prescriptions
Pre-populated patient information
Access to patient medical records
Direct follow-up consultations scheduling from the EMR tab
E-prescription sharing functionality
Automated refills
Clinical notes, lab orders, vitals and clinical diagrams inclusion in e-prescriptions
Leverage templates to reduce consultation time

Takeaways
Data Security
The entry of technology in the healthcare ecosystem has added value —
human as well as financial — to care delivery. Futuristic health-tech
systems have made care more patient-centric while allowing providers
to generate revenue and save cost. CareClues products and services are
designed keeping in mind the needs of this emerging digital healthcare
model. They come with a slew of features to provide comprehensive
medical coverage with focus on quality care and high patient
satisfaction levels. For providers, our gamut of digital healthcare
offerings are aimed at eliminating barriers related to cost, time and
location letting them capitalize on this changing trend.
Secure cloud-based hosting - AWS
End-to-end encryption
MoHFW (India), GDPR and HIPAA guidelines compliance
Role-based access control

Website: www.careclues.com
Email: support@careclues.com
Phone: +91 33 40502501
Our Partners
Contact Us
All product names, logos, and brands are property of their respective owners.
Address:
Eternity Building, 8th Floor, Block DN1,
Sector V, Kolkata - 700091
/careclues

CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Features & Pricing

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CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Features & Pricing