CareClues Command (PMS) + Tracker (QMS): Benefits, Features & Pricing

Optimize Practice
and Care with
Latest Healthcare
Technologies

Global expenditure on health-tech
products by healthcare institutions
and providers combined is
projected to reach the value of
$536.6 billion by 2025
from $179.6 billion in 2016.
621%
spike in
social media
searches
for healthcare
providers
60%
spike in search
engine searches
for healthcare
providers
7%
51%
38%
60%
Source: Binary Fountain’s 2019 Healthcare Consumer Insight & Digital Engagement Survey
Source: Transparency Market Research (TMR)
Consumer digital research behavior is rapidly changing.
A wide array of digital channels are being increasingly
utilized by patients to find the right provider.
2017 2019 2017 2019
New-age technological transformation in healthcare
infrastructure is anticipated worldwide.

360-DEGREE PURCHASE JOURNEY
Source: ‘State of the Connected Customer’ 2nd Edition by Salesforce
Healthcare IT is gaining traction. The underlying forces are
increased patient empowerment, institutional investment and
on-demand care economy. As a result, healthcare establishments
are rapidly adopting advanced digital capabilities to drive
functional efficiency, patient engagement and reduce costs.
Make digital healthcare your frontline for revenue
enhancement, patient volume expansion, cost optimization,
streamlined operations and better patient experience.
95% of customers
said they’re likely to
be loyal to the
brand they trust.
End-user Experience - Customers Technology - Customers
Connectedness - Customers Security -Customers
56% of customers
look up to the most
innovative
companies.
92% of customers
will trust a
company with
their information
if they win control
over what personal
information is
being collected.
95% 56%
92%70%
70% of customers
say connected
processes are
important to win
their business
(such as, seamless handoffs
between departments and
channels or contextualized
engagement based on earlier
interactions.)

CareClues is a team of tech-enthusiasts redefining digital healthcare solutions
every day. Our cluster of Cloud-based technologies organizes practice and
administration for providers and offers holistic care experience to patients.
Our Vision
We strive to create a strong healthcare ecosystem wherein physicians, patients,
clinics, hospitals, diagnostic labs, pharmacists and the industry can be
interconnected through our wide range of technology products. Constant
innovation in our tech solutions - that is our staunch motto and we are determined
to facilitate seamless healthcare services far and wide. We are dedicatedly
pursuing this ambition by taking our diverse services across
socio-economic-geographical boundaries to even the bottom of the pyramid.
Our Mission
Ever since we embarked on our journey, we have established an extensive presence
in Eastern India where our manifold services delivery system – website and app –
offers 24/7 accessibility to healthcare for patients. With 3000+ doctors and 200+
clinics on board, we are a premium platform for discovering and availing
healthcare services from top-notch providers. Further, we are continually ramping
up our online footprint and diverse network of medical professionals to serve an
incessantly-widening patient base across various geographical zones.
What We Do
Hospitals, clinics and medical practitioners can ease chaotic workflows, boost their
digital presence, patient volume and revenues, achieve stronger connectivity with
various stakeholders, resolve documentation issues, capture patient data, manage
staff, increase patient engagement, retention and conversion, reduce patient
wait-time and no-shows, minimize errors and costs, earn incremental business by
integrating pharmacies, and meet other targets with our tech products. The
industry-leading top-of-the-line technologies powering our solutions guarantee
scalability, data privacy and security, high uptime, speedy accessibility, glitch-free
system run and integration with various other tech set-ups.
Our Values and Commitment

Essentials
Notch up your practice and OPD operations with
(Practice Management Software)
CareClues Command
Decongest waiting rooms with
(Machine Learnt Predictive Queue Management System)
CareClues Tracker
Structure medical records documentation with
(Electronic Health Records)
CareClues Scribe
Unlock newer revenue streams and simplify practice with
(Doctor App)
CareClues Medic
Maximize geographical penetration across all patient demographics with
CareClues Telemedicine
Boost online sales turnover and manage sales cycle with
(Pharmacy App)
CareClues RxStore
Achieve 24/7 physician-patient communication and on-demand care with
CareClues Patient Portal and Patient App
1
2
3
4
5
6
7

Notch up your practice
and OPD operations with
CareClues Command

29%
14%
2018 2019
The phenomenon of
appointment booking via the
provider's website has leaped
more than double from 14% in
2018 to 29% in 2019.
Patient expectations for advanced digital capabilities in
health/wellness apps and patient portals are increasing.
57% 58%
70% 68%
39%
53%
Source: Accenture 2019 Digital Health Consumer Survey
Expectations for
booking, changing
or cancelling
appointments online
have soared to
68% in 2019
from 58% in 2016.
Expectations for
telemonitoring to
monitor and record
health indicators have
soared to
53% in 2019
from 39% in 2016.
Expectations for
receiving reminders
via email or SMS for
preventative or
follow-up care have
soared to
70% in 2019
from 57% in 2016.
2016 2019 2016 2019 2016 2019

CareClues Command
CareClues Command is a PMS that offers you an integrated
Cloud-based medical practice management solution for all kinds of
healthcare settings to automate routine administrative workflows,
streamline outpatient department and enhance the quality of patient
care delivered.

Limited scope of
traditional modes of
appointment booking
Increased appointment bookings via
multiple channels - patient portal,
hospital/clinic website, patient/doctor app,
staff, social media platforms
Unload administrative burdens, close care gaps
and get multi-faceted business analytics with
CareClues Command
PROBLEM STATEMENT HOSPITALS/CLINICS CARECLUES FILLS THE GAP
Poor user experience and
no mapping of end-to-end
journey
Optimized patient lifecycle and
end-to-end metrics
Overhead expenses for call
center management
Integrated call center
management – appointment
booking via hospital call centers
Poor patient engagement
and retention
Better conversions with patient
feedback reporting
Ineffective processes and
operations
High service and care quality due to
systematic workflows
Data discrepancies and
inaccessibility
Aggregated data related to all
patients – personal details,
demographics, medical records
Low revenue realization Strategic analysis for optimum
revenue generation
Discoordination among
different service levels
Interrelated workflows and fixed
accountabilities
High working capital
expenditure
Negligible annual maintenance and
renewal costs
Improper business insights
Sound decision making with
extensive data analytics and
reporting
Time-consuming billing
processes at front office
Digitized medical billing and revenue
cycle management (RCM)
Low chances of upselling,
cross selling and incremental
business
Value and revenue maximization
with integrated pharmacies and
diagnostic labs
Poor management of
various stakeholders
Stronger communication channels and
networking - doctors, patients, staff,
pharmacies, diagnostic labs

Multi-channel appointment booking
Core Functionalities
Real-time appointment booking via hospital website widgets and doctor/patient app
Real-time appointment booking via OPD staff and social media channels
Doctor, clinic, department and branch selection during appointment booking
Smart interface to select doctor based on specialty and availability
Call center management for appointment booking
Doctor schedule centralization with customizable settings
Single window view for a doctor’s appointments across all clinics
Streamlined OPD workflows
Algorithm-based patient queues management
Time based patient wait-time management
Instant information on waiting patients
Smart scheduling for walk-ins management
Last-minute appointments management
Provision to mark delays and follow-up consultations
Reduction in no-shows
Follow-up consultations management
Priority for high-value and VIP patients
Digital medical billing and revenue cycle management (RCM)
Doctor’s calendar management and schedule centralization
Role-based access transfer to staff to manage appointments

Patient communications
Appointment confirmation/status change/cancellation information via SMS, email or WhatsApp
Appointment delay/rescheduling and doctor’s availability information via SMS, email or WhatsApp
Reminder notifications via SMS, email or WhatsApp to reduce no-shows and cancellations
Follow-up consultation reminders via SMS, email or WhatsApp
Information on estimated wait-time
Detailed visit instructions and procedure-specific instructions for patients
Analytics: NABH accreditation and business reports
Detailed reports on patient wait-time, no-shows, cancellations and channels of acquisition
Reports on resource utilization and patient satisfaction based on feedbacks and wait-time
Doctor inventory utilization reports
Follow-up patients funnel report for revenue enhancement
Insights on top performing physicians and departments vis-à-vis revenue and patient footfall
Insights on revenue bifurcated at procedure level
Reports on doctor’s OPD time adherence and patient’s appointment time adherence
Insights on demographics and disease bifurcated at patient and geographical level
Reports on medication prescribed by physicians
Diagnostic module reports
Electronic health records (EHR)
E-prescribing - scribbled and digitized prescriptions
Instant access to patient medical records
C O R E F U N C T I O N A L I T I E S

Lab procedures management
Booking of on-demand sample collection from home by patients
Automated instructions for patients based on the type of sample collection
Customer feedback collection
Customized internal campaigns creation for hospitals and clinics
Internal quality assessment and monitoring through patient feedback
Analytics dashboard for viewing summary of campaign responses
C O R E F U N C T I O N A L I T I E S

Benefits for Hospitals/Clinics
Seamless execution of routine clinical operations
Time-based queue management along with accurate patient wait-time forecast
Easy accommodation of walk-ins and last-minute appointments
Integrated call center management
Dedicated display mechanism for specialists along with doctor schedule
Appointment booking via various platforms - facility website widgets, patient portal,
doctor/patient app, OPD staff, social media channels
Reminders and notifications for increased adherence to booked appointment slots
Provision to mark delays along with automated information to patients
Functionality to mark physician and staff leaves across all channels
Well-maintained and traceable patient demographics and other databases
Lower working capital cost in the long run
Business performance assessment and growth predictions with in-depth analytics
Improved revenue and business prospects due to higher footfall via digital channels
Connecting the various nodes in healthcare
ecosystem through efficient processes and
intuitive features
CareClues Command
Patient inflow management
Front office management
Optimization of wait-time
Guaranteed on-time appointment
Diagnostic labs integration
Pre-visit planning
Queue management
Smart walk-in scheduling
Digital medical invoicing
Post-visit care management
Intelligent analytical reports

Benefits for Physicians
Increased visibility on digital channels
Surge in online footfall and potential leads
Organized practice and processes management
Doctor schedule centralization and management
Improved practice and care outcomes
Better patient engagement, conversion and retention
Customized slotting of doctor calendar
Benefits for Patients
Multiple options to schedule appointments
Ease of appointment booking
Confirmed appointment at selected time slot
Specialist, superspecialist and facility discovery with filter criterion - fees, relevance, location
Shorter wait-time and smoother flow through queues
24/7 accessibility to digital medical records
Doctor-friendly e-prescribing tools
Instantly-accessible medical records
Intelligent analytical reports
Pre-scheduled doctor’s calendar
modeled as a virtual queue
Appointment-time prediction based on type
of user, specialty and historical data
SLAs based on type of appointment
(confirmed, last minute, walk-ins)
Appointment reminders
Digital medical invoicing
(for individual practices)
Post-visit care management
Appointment reminders
Digital medical bills
Post-visit care
Prescription refills
Multi-channel appointment booking
E-prescriptions
Instantly-accessible medical records
E-pharmacy
Experts-approved wellness tips

Testimonials
Coming to the most important organization part….after implementing this app, we have
reduced the number of registers in our desk…..in the call center, they’re getting calls from
patients for appointments and directly entering patient details in the app….Similar
system has been applied for procedures also….the receptionist can easily visualize the
number of patients booked for a particular procedure and what are the available slots
on that particular day so accordingly they can communicate to the patient and
complete the billing…...so that reduces lot of time for receptionist and less waiting time
for patients for billing….For the management, if I’m not in the center, I can see the
real-time scenario of the clinic that how many patients for a particular doctor have
come, how many checked out, how many procedures booked….I can easily monitor it
from anywhere in the country….Incorporation is one part but implementation is another
most important part….till today, after six months, one CareClues representative is
available at Jessore Road clinic….They are helping our front desk executive to know the
system from the root so that in future they never face any problem.”
Mr. Mukherjee
Central Manager, Apollo Clinic, Jessore Road and Chinar Park
In my previous practice, it was very haphazard….CareClues app is so organised and so
thorough, there is no margin of error….we give patients particular timings….if the patient is
late by say 5-10 minutes and if there is availability of the slot, that patient comes. But if
there is no availability of the slot in which appointments have been given, the patient
automatically goes to the last and the other patients are not delayed….So, there is no rush
at the reception, no rush in the doctor’s consulting room….This time management saves
valuable time for the very busy consultant and also the extremely busy patients…..There’s
no complaint, no cribbing about the whole system and people follow that discipline and
get used to it….CareClues app has revolutionized the process of patient appointment,
patient check-in and the patient moving out of the clinic…..A very important feature is
delay marking and rescheduling. In our daily busy practice, there can be instances when
we are late….so instantly it is informed that what is the current status and patients are
aware that I’m on the way. And, the next point is….the exhaustive database of patients….to
have ready reference and ready knowledge of patient prescriptions and the pre and post
operative pictures….that also saves a lot of wastage of paper.”
Dr. Imran Wali
Director, Dr. Imran Wali Clinic

“Back in few months, we have been introduced to a very new technology that CareClues
has implemented - is the PMS. So, basically they are using Internet to book online
appointments. So, the patient can book their appointment with any doctor sitting at our
clinic or any other clinic….through their app, through their website and it is very user
friendly….They have also started a very good initiative, shooting of videos of doctors who
interact with the general public about general sickness or multiple queries. So, I say it’s a
thumbs up for the team. We will go ahead long miles with CareClues.”
The advantage is that the moment you book an appointment….one message goes to the
customer and the doctor is also informed parallely…..My team does not need to call each
and every time to the doctor because doctor have their own app where they can see
that how many patients are scheduled for them that increases the doctors’ adherence
to these slot timings and doctors started seeing their app anyway and they started
coming on time in the clinic. Even if the doctors are delayed, we can mark a delay in this
software and the patient gets intimated….Even if the doctor is on leave, we mark a leave
in our calendar and we know that the entire slot automatically gets blocked for that
doctor. Even by mistake if any executive tries to book an appointment for that day, he can
see in the application that the doctor is not available for that particular day. Though
there are multiple softwares for practice management available in the market, the way
we look at CareClues is that they deployed it, they implemented the software very well.
They handholded my entire team for more than a month. So, everybody can design a
software but the actual key is the implementation and deployment where I give
CareClues a thumbs up.”
Mr. Kunal Bharti
Director, Alexa HealthCare
Dr. Amarjeet Singh
COO, Apollo Clinic Newtown
T E S T I M O N I A L S

Decongest
waiting rooms with
CareClues Tracker

Long wait-time to
meet the doctor is the
biggest pain point for
27% of
healthcare
consumers.
Shorter wait-times to
secure an appointment
and during the visit
influence patient
decision making with
regards to providers by
10%
27%
Source: Accenture 2019 Digital Health Consumer Survey
10%

CareClues Tracker
CareClues Tracker - a Machine Learnt Predictive Queue Management
System - is an organization-wide display mechanism of patient flow at
key services areas in a healthcare facility. Real-time, transparent visibility
of queues at multiple counters along with a centralized tracking system
helps eliminate disorganized queuing, predict wait-time accurately for
the patients, and ensure operational efficiency.

Cluttered queues formation
at multiple points
Better control over
queues formation
Operations hampering due to stranded queues?
Get CareClues Tracker to improve service quality
with end-to-end patient visit transparency and
organization.
PROBLEM STATEMENT HOSPITALS/CLINICS CARECLUES FILLS THE GAP
Patient dissatisfaction due to
improper queues
management
Service efficiency at
waiting areas
High wait-time due to
lengthy queues
Intelligent algorithm for real-time
queue status analysis and flexibility
to minimize wait-time
Possibility of patient
defection to another
service provider
No stagnation even during peak
periods of activity
Low intra-organization
efficiency in dealing with
patient queues
Centralized monitoring of patient
flow at various points
No knowledge of expected
turnaround
Accurate prediction of patient
wait-time
Disconnected
service areas
Sophisticated algorithm and
queuing architecture model
High staff workload with
regards to queues
management
Reduced stress on staff due to
automated processes

Time-based patient wait-time management
Centralized display of all queues along with related information
Centralized tracking of all queues
Connectivity across multiple counters
Patient ticket dispersion via online appointment
Accurate ETA forecast
Customizable settings
Compatible with display devices – LCD/LED TVs
Effortless installation

Testimonials
Everything is digitized. Patients can themselves see on the screen that when is their turn
going to come. Another advantage we feel is that there is a lot of transparency in terms
of managing the queues over there. Nobody can choose a patient, that okay, I will be
preferred over the other patients. So, whenever you have an appointment, you will be
going as per your appointment schedule.”
Dr. Amarjeet Singh
COO, Apollo Clinic Newtown
What from the clinical perspective we get, there was lot of waiting time, lot of confusion
that the patient was having at the reception desk. So, that has been removed completely
because the patient can, each and every time, the real time data, they can see what is
the current queue number for their appointment and which doctor they have to see. So, it
is a very good thing they have implemented. This is the way we are moving digitally
forward in the healthcare industry. So, it’s a great thing.”
Once the appointment is booked, patient gets an SMS…..Similarly, when the patient
comes, the sequence - first come and first serve - which we were practicing earlier has
been abandoned…..the patients are booked on time-slot basis….patients need not come
early and will come as per scheduled appointment time….The sequence has been
created automatically by the system. So, there is no human personal involvement....the
patient need not bother about which patient is going, whether his name has been
deliberately delayed. This kind of situation doesn’t arrive at the reception. Monitor display
system has a good advantage for the patient because patients can easily visualize their
position in the system that after how many patients they can get a chance to see the
doctor…..and also some general issues, they can see their name on the display and
there’s satisfaction on their part also.”
Mr. Kunal Bharti
Director, Alexa HealthCare
Mr. Mukherjee
Central Manager, Apollo Clinic, Jessore Road and Chinar Park

CareClues’ unique suite of products is
designed to comprehensively cater for your
medical practice management needs.
Check out our add-on digital software offerings to upscale
your practice, revenues and administration furthermore.
CareClues Scribe
CareClues Medic
CareClues Patient Portal and Patient App

CareClues Scribe is a Cloud-based Electronic Health Records Software
that enables e-prescriptions generation and systematized digital
archiving and transmission of patient medical information. Hands-on
access to patient prescriptions and medical records allows medication
adherence, health status monitoring and preventive care.
Structure medical records documentation with
CareClues Scribe
Smart Preview to minimize errors
Intuitive algorithm based prescription generation
Scribble e-prescriptions using image and diagram
Scribbled and digitized e-prescriptions
Pre-populated patient information
Access to patient medical records
Direct follow-up consultations scheduling from the EMR tab
E-prescription sharing functionality
Automated refills
Clinical notes, lab orders, vitals and clinical diagrams inclusion in e-prescriptions
Leverage templates to reduce consultation time

CareClues Medic is a Doctor App that streamlines clinical practice and
strengthens physician-patient relationship. Greater digital presence
helps boost revenues and patient base of medical professionals. The app
enables doctors to single-handedly manage all of their practice-related
tasks from appointment booking, digital billing, follow-ups scheduling to
post-visit care delivery.
Unlock newer revenue streams and simplify practice with
CareClues Medic
Personalized physician profile
Online consultation booking
Access to patient medical records
Real-time notifications and reminders for appointment adherence
Telemedicine - video, phone, chat
In-depth revenue reports and business insights for performance assessment
Physician calendar management across multiple clinics
Single window view for appointments across all clinics
Provision to mark delays, follow-ups and cancel appointments
User access transfer to staff to let them manage appointments
Postpaid billing cycles to earn now and pay later

CareClues Telemedicine services enable practitioners to broaden their
clinical landscape by enabling reachability in the remotest of
geographical locations. De-stress a strained public healthcare system in
times of health emergencies, and maintain your regular revenue and
patient flow with one-on-one virtual consultations.
Maximize geographical penetration
across all patient demographics with
Video, phone and chat teleconsultations
Formal doctor training - online or in-person
E-prescribing - scribbled and digitized prescription generation
Electronic health records (EHRs)
Data security and ownership
Advanced reporting
Functionality to add multiple family members for patients
Option to select preferred language for consultation

Achieve 24/7 physician-patient communication
and on-demand care with
CareClues Patient Portal
and Patient App
CareClues Patient Portal and Patient App enhance end-to-end patient
engagement throughout the care journey. Patients achieve round-the-clock
access to a suite of healthcare services, communication tools and medical
records. Coordinated care with the providers makes patients active partners
in their treatment. Plus, dedicated facility profiles on the portal and app
increases the footprint of various physicians, clinics, laboratories and
hospitals in the digital space.
Patient registration and profile
Online appointment booking and check-in
Follow-up consultations booking
Telemedicine - video, phone, chat
Health tests and packages
Doctor and facility discovery
Health queries at no cost
Archiving of patient medical records
Experts-approved healthcare content
E-pharmacy for e-prescriptions and refills
Intuitive patient communication tools
Authentic customer reviews and ratings

Takeaways
Data Security
The entry of technology in the healthcare ecosystem has added value —
human as well as financial — to care delivery. Futuristic health-tech
systems have made care more patient-centric while allowing providers
to generate revenue and save cost. CareClues products and services are
designed keeping in mind the needs of this emerging digital healthcare
model. They come with a slew of features to provide comprehensive
medical coverage with focus on quality care and high patient
satisfaction levels. For providers, our gamut of digital healthcare
offerings are aimed at eliminating barriers related to cost, time and
location letting them capitalize on this changing trend.
Secure cloud-based hosting - AWS
End-to-end encryption
MoHFW (India), GDPR and HIPAA guidelines compliance
Role-based access control

Website: www.careclues.com
Email: support@careclues.com
Phone: +91 33 40502501
Our Partners
Contact Us
All product names, logos, and brands are property of their respective owners.
Address:
Eternity Building, 8th Floor, Block DN1,
Sector V, Kolkata - 700091
/careclues

CareClues Command (PMS) + Tracker (QMS): Benefits, Features & Pricing

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