Quantifying Business Value with ITIL® and ITSM in the Modern Software
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Quantifying Business Value with ITIL® and ITSM in the Modern Software Factory
1. Quantifying Business Value With ITIL® and ITSM
in the Modern Software Factory
Darren Arcangel
AMT32T
SERVICE & ASSET MANAGEMENT
Sr. Principal Services Architect
CA Technologies
Charles Nazare
Sr. Principal Product Marketing Manager
CA Technologies