Automating Disaster Recovery for Faultless Service Delivery

Automating Disaster Recovery for Faultless
Service Delivery
Tony Beeston
AUT55T
AUTOMATION
Principal Product Marketing Manager
CA Technologies

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Agenda
DISASTER RECOVER PLANNING (DRP) TODAY
DISASTER RECOVERY (DR) PLAN EXECUTION CHALLENGES
DRP SOLUTION
RESULTS OF AUTOMATING DRP
1
2
3
4

Disaster Recovery Strategy
▪ How efficient is your DR Plan?
▪ Many are not prepared: 42% are not adequately armed with modern disaster
recovery solutions
▪ How many outages do you encounter?
▪ Outages are not rare: 42% experience at least one data outage per year, with an
average of 34 instances across enterprises of all sizes
▪ Is your DR Strategy fully relying on Human Factors?
▪ Manual is still the norm: 65% use manual disaster recovery processes
▪ When did you last test your Disaster Recovery Strategy?
▪ Testing isn't common: 72% test their disaster recovery plans annually
▪ What are the RTOs acceptable by the business?
▪ Four hours is too long: 53% think an outage of more than four hours is unacceptable

Disaster Recovery Strategy
▪ How efficient is your DR Plan?
▪ Many are not prepared: 42% are not adequately armed with modern disaster recovery
solutions
▪ How many outages do you encounter?
▪ Outages are not rare: 42% experience at least one data outage per year, with an
average of 34 instances across enterprises of all sizes
▪ Is your DR Strategy fully relying on Human Factors?
▪ Manual is still the norm: 65% use manual disaster recovery processes
▪ When did you last test your Disaster Recovery Strategy?
▪ Testing isn't common: 72% test their disaster recovery plans annually
▪ What are the RTOs acceptable by the business?
▪ Four hours is too long: 53% think an outage of more than four hours is unacceptable
It is Human Nature Not to Be Worried
About Disaster Recovery
Until a Real Disaster Happens

Primary Site Failover SitePeople Process Tools
Storage
Admin
Runbooks
Process Manuals
Scripts
Post-it Notes
Storage
Management &
Deployment
Network
Management
Tools
Server
Configuration &
ManagementNetwork
Switches
Load Balancers
Routers
Firewalls
Application
Web Server
App Server
Mail Server
Storage
IP SAN
Diskless Storage
N/w Attached Storage
Database Database Server
IP SAN
Diskless Storage
N/w Attached Storage
Switches
Load Balancers
Routers
Firewalls
Web Server
App Server
Mail Server
Database Server
Security
Team
DBA
App
Admin
Windows
Admin
Unix
Admin
Network
Engineers
Handoffs and coordination
between cross-IT domains
and silos
Disparate and disconnected
management tools
Maintenance of
failover site
Challenges With Disaster Recovery Today

Business and the Disaster Recovery Plan
▪ Minimize business disruption
▪ Maintain the critical business processes during a disaster
▪ Identify and assess the potential that the loss of business functions and
processes could have on the operation of the business
▪ Ensure the key metrics for the RTOs /RPOs are defined and maintained for
critical business services
▪ Enforce operational, security and regulatory compliance
▪ Protect the brand

IT and Disaster Recovery Plan
▪ Ensure processes are issued at the right time, in the right order with the
right prerequisites
▪ Ensure all DR steps are following the latest configurations
▪ Providing accurate information about recovery times, and how much data
will be lost
▪ Executing all time-consuming manual recovery tasks without surprises
▪ Having enough resources to carry out DR drills

Inbound Sources:
▪ CA Automic Monitoring
Adapters
▪ System Monitoring Tools
▪ Replication
▪ Service Desk
Respond Systems:
▪ CA Automic Request
▪ Service Desk
▪ Email / SMS
▪ Enterprise
Dashboard
Actions:
▪ Execute a DR failover/failback workflow in CA Automic
▪ Push real-time analytics to CA Automic dashboard
▪ Open/update/close/reassign Service Desk tickets
Closed-Loop Control Mechanism
Customers Logistics Production Systems
ERP SystemsBI/ DWHApplication &
Middleware
Infrastructure
Monitoring
Event Service
Event Service
Event Service
Event Adapter
Event Adapter
Event Adapter
Event Service
Event Service
(…)
Event Service
Event Service
(…)
Hub
Response
Service
Response
Service
Response
Service
Sense Interpret Analyze RespondDecide
Hub

Automation Engine
Web Interface
PRODUCTION SITE DISASTER RECOVERY SITE
High-Level Architecture – Data Center Up
Application Nodes Database Nodes Application NodesDatabase Nodes
Automation Engine
Sync

Web Interface
PRODUCTION SITE DISASTER RECOVERY SITE
High-Level Architecture – Data Center Down
Application Nodes Database Nodes Application NodesDatabase Nodes
Sync
Automation Engine Automation Engine

Closed-Loop Control Mechanism

Manage Service Failover in One Place
Dependencies, Timeline and Status for Each Business Service

List of Services
Failover
process
completion RTO
Failback
duration
RPO
Replication
status
Last drill
performed
DR Readiness:
Server availability,
synchronization
DRP Automation and Monitoring Dashboard

DRP Automation and Monitoring Dashboard

Benefits for Customers of
CA’s Automation Solutions
▪ Streamlined DRP task initiation & minimized human dependency
▪ Faster IT and Business services recovery
▪ Validation of complex recovery for multi-application environments
▪ DR solution meeting recovery SLAs
▪ Providing real-time stats on application data loss and recovery time
▪ Auditable DRP test results
▪ Ability to drill DR procedures more frequently
▪ In-Detail Analytics and Reports on DRP process executions

Figure Explanation
37 Number of critical business applications
93 %
Percentage of automated tasks over all tasks for
switchover
110 Number of IT personnel who attended DR testing
60 Number of Business people who attended DR testing
24 hours Hours spent in DRC after switchover
88 minutes Time elapsed- switchover to DRC
40 minutes Time elapsed- switchback to main DC
Prior to automation the switchover to DRC took almost 6 hours
ING Bank Turkey Key Figures of DR Test

ING Bank Turkey Today
“The results of the DR testing process
have been dramatic. ING Bank Turkey has
shrunk the MTTR and delivered an almost
error free DR process.“
Emrah Baysal
Head of Systems Management,
ING Bank Turkey
“Now we can be safe and comfortable in
a disaster because we know we can
deal with the challenge.
With CA Automic* we have a living
system that’s use is continually evolving
within our business. This is critical to us,
especially for our DR strategy.”
*Automic is now CA’s Automation Business Unit

Recommended Sessions
SESSION # TITLE DATE/TIME
AUT32T
Mayday@ Using CA Workload Automation ESP
Concepts to Prepare for Disaster Recovery
11/15/2017 at 4:15 pm
AUT04S
From Zero to 100 with CA Automation in Days
(84.51)
11/15/2016 at 2:30 pm
AUT06SA
To Infinity and Beyond! Automation Portfolio Long-
term Vision and Strategy
11/15/2017 at 12:45 pm

Must See Demos
Automate
the
DevOps
Tool Chain
712
Automation
Automate
Test Data
Mgmt &
Drive Agility
709
Automation
Automate for
Continuous
Operations &
Data Delivery
717
Automation
Continuous
Service
Empowers
Self-Service
705
Automation
CA’s
Automation
Marketplace
706
Automation

Questions?

Stay connected at communities.ca.com
Thank you.

Automation
For more information on Automation,
please visit: http://cainc.to/CAW17-Automation

Automating Disaster Recovery for Faultless Service Delivery

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