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Onboard, Not Overboard. Accelerating New Hire Training
?
Do you have a formal
onboarding program in
your organization?
?
How would you
describe your new hire
training?
What we hope you take-away:
Apply best practices to accelerate the time to productivity for the new hires.
Apply the concept of “organizational socialization” to new hire training.
Build a foundational new hire training and development plan.
Onboard, Not Overboard. Accelerating New Hire Training
What is onboarding?
strategic vs. tactical…
Onboarding, also known as organizational socialization,
refers to the mechanism through which new employees
acquire the necessary knowledge, skills, and behaviors
to become effective organizational members and insiders.
Source: Bauer, T.N. and Erdogan, B.
APA Handbook Of Industrial And Organizational Psychology
BENEFITS OF A STRONG ONBOARDING PROGRAM
Become familiar and comfortable with
their job roles.
Improve employee retention.
Learn about company culture and job-
related resources.
Reduce the amount of time to
productivity.
Start to build relationships and networks. Increase visibility of new hires.
SOURCE: Strategic Onboarding. Bersin by Deloitte.
Align expectations of jobs and careers. Improve internal communications.
Feel engaged and valued. Improve customer satisfaction.
Receive immediate feedback. Improve company brand.
SOURCE: Strategic Onboarding. Bersin by Deloitte.
BENEFITS OF A STRONG ONBOARDING PROGRAM
52%
44%
EMPLOYEE ENGAGEMENT
DROPS BY 8% AFTER THE
FIRST 6 MONTHS OF
EMPLOYMENT.
SOURCE: Gallup, State of the
American Workplace 2013
RETENTION RATES BY
TIME TO PRODUCTIVITY BY
CUSTOMER SATISFACTION BY
According to an Aberdeen Benchmark Report, EFFECTIVE
ONBOARDING improves…
52%
53%
60%
18 MONTHS
the most vulnerable time for a new hire to leave
8-12 WEEKS
avg. time to
productivity for
clerical staff 18-22 WEEKS
avg. time to
productivity for
professional staff
24-28 WEEKS
avg. time to
productivity for
executives
SOURCE: Strategic Onboarding. Bersin by Deloitte.
PLANNING AHEAD
INTEGRATING
COMPANY GOALS
AND CULTURE
OUTLINING
EXPECTATIONS,
GOALS AND
SUCCESS
CRITERIA
UTILIZING
TECHNOLOGY AND
ONLINE TRAINING
INVOLVING
MANAGERS
5 BEST PRACTICES FOR EMPLOYEE ONBOARDING
New Employee Success
HR
• Sourcing, recruiting, hiring
• Linking manager and job
requirements
LEARNING
• Links between job role and
knowledge/skill needed
• Closing gaps
MANAGER
• Support of both HR and
Learning
• Support of employee’s
acclimation
1.Planning Ahead
Understand future needs
and potential gaps
Character and culture fitJob descriptions
and skills
Onboard, Not Overboard. Accelerating New Hire Training
Information flow and
learning
Mission, Strategy and
Goals
Understanding
employee impact
2. Company Goals and Culture
Connectedness and Networking
60%
of managers who fail to onboard
successfully cite failure to establish
effective working relationships as a
primary reason.
SOURCE: SHRM, Onboarding New Employees:
Maximizing Success
Increase the quantity and
quality of connections
• Ability to understand the relative
value of situations
• Areas of subject matter expertise
• Key influencers and information
• Leveraging technology and
enterprise social networks
3. Expectations
• Learning preferences
• Management style
• Performance
measurements
• Feedback and coaching
Purpose and Context
Provide context to
improve productivity
• DRIVE: Mastery, Autonomy, and
Purpose
• Ambition, entrepreneurialism and
attachment
• Understanding of organization
based on education or experience.
Learning
resources and
content
Off-the-shelf and
custom video
Resource delivery LMS and mobile
4. Technology and Training
Developing a New Hire Learning Plan
Job Performance Company and Culture
• Here’s how you do…
• Processes and applications needed
• How and where to get the
information they need
• Job aids, process descriptions, flow
charts
• Resources and training delivery
• The concept, purpose and vision
• Your industry and message to the
market
• Information flow and influence
• Org charts and/or team personal
interest collages
• Help your new employees establish
connections and network
Developing a New Hire Learning Plan
Welcome and Introduction
JOB PERFORMANCE
Training Room Login Instructions
Accessing Your Computer Overview
Associates How-to Guide
COMPANY AND CULTURE
Welcome from President
Employee Handbook
Company Overview
Developing a New Hire Learning Plan
Workplace Policy and Compliance
JOB PERFORMANCE
PCI Compliance
PCI Compliance Assessment
COMPANY AND CULTURE
Employee Awareness Series: Sexual
Harassment
Ethics for Everyone
Undeliverable: Email Etiquette for
Today’s Workplace
Developing a New Hire Learning Plan
Applications and Processes
JOB PERFORMANCE
How to Use Outlook 2013
MS Office 2013 Excel: Tips, Tricks
and Shortcuts Part1
MS Office 2013 Excel: Tips, Tricks
and Shortcuts Part2
Community (ESN) How-to-Guide
COMPANY AND CULTURE
Flexible work policy and time off
Career development and
promotions
Recognition and rewards
Provide context to
improve productivity
• Acclimation and application of
learning
• Coaching and feedback
• Setting expectations and goals
5. Manager Involvement
Measuring the Impact
Improvement Objectives Business Impact
Knowledge Transfer
Engagement Levels
Employment Brand
Automation
Consistency of (Positive) Experience
Organizational Transformation (business and
/or cultural)
Accountability—Roles and Responsibilities
Attrition
Time to Productivity
Level of Productivity
Ability to Meet Emerging Talent Needs
Competitive Position
Recruiting Cost
Labor Cost
Onboarding Administration Cost
SOURCE: Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization
by Mark A. Stein and Lilith Christiansen
New Hire Contribution =
Capability + Context + Connections +
Tools/Training
Organizational Socialization and Insider
Key
Take-Aways
Onboarding and new hire training
should be considered a strategic
initiative of your organization.
Successful strategic onboarding
programs are good for the bottom line
and the overall health of your
organization.
The five best practices: planning ahead,
integrating your company’s goals and
culture, outline expectations, utilize
technology and online resources, and
get your managers involved.
Building Skills
Cutting Edge Success at
Work – Build
Employability Skills
• Fast-paced and short
• Character-driven TV style
comedies
• New approach to reaching
today’s learners
• Laughing, discussing and
reacting to behaviors
Getting Your New Managers Up to
Speed Quickly
1. Congratulations, You're a Supervisor!
2. How Good Do You Want to Be?
3. Personal Traits for Success
4. Establish Credibility to Lead
5. Going From Buddy to Boss
6. Your First Team Meeting
7. Research Your New Team
8. Get Team Feedback from Others
9. Interview Your Team
10.Observe Your Team in Action
11.Develop a Team Strategic Plan
12.Mistakes to Avoid
Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s
online course collection.
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial
Wednesday, Jan. 27th
1 p.m. Central, 2 p.m. Eastern
Wednesday, Feb. 3rd
1 p.m. Central, 2 p.m. Eastern
Join us for future webinars!
www.bizlibrary.com/webinars
For Upcoming and On-Demand Webinars
Presenter:
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
.
Host:
Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry

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Onboard, Not Overboard. Accelerating New Hire Training

  • 2. ? Do you have a formal onboarding program in your organization?
  • 3. ? How would you describe your new hire training?
  • 4. What we hope you take-away: Apply best practices to accelerate the time to productivity for the new hires. Apply the concept of “organizational socialization” to new hire training. Build a foundational new hire training and development plan.
  • 7. Onboarding, also known as organizational socialization, refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders. Source: Bauer, T.N. and Erdogan, B. APA Handbook Of Industrial And Organizational Psychology
  • 8. BENEFITS OF A STRONG ONBOARDING PROGRAM Become familiar and comfortable with their job roles. Improve employee retention. Learn about company culture and job- related resources. Reduce the amount of time to productivity. Start to build relationships and networks. Increase visibility of new hires. SOURCE: Strategic Onboarding. Bersin by Deloitte.
  • 9. Align expectations of jobs and careers. Improve internal communications. Feel engaged and valued. Improve customer satisfaction. Receive immediate feedback. Improve company brand. SOURCE: Strategic Onboarding. Bersin by Deloitte. BENEFITS OF A STRONG ONBOARDING PROGRAM
  • 10. 52% 44% EMPLOYEE ENGAGEMENT DROPS BY 8% AFTER THE FIRST 6 MONTHS OF EMPLOYMENT. SOURCE: Gallup, State of the American Workplace 2013 RETENTION RATES BY TIME TO PRODUCTIVITY BY CUSTOMER SATISFACTION BY According to an Aberdeen Benchmark Report, EFFECTIVE ONBOARDING improves… 52% 53% 60%
  • 11. 18 MONTHS the most vulnerable time for a new hire to leave 8-12 WEEKS avg. time to productivity for clerical staff 18-22 WEEKS avg. time to productivity for professional staff 24-28 WEEKS avg. time to productivity for executives SOURCE: Strategic Onboarding. Bersin by Deloitte.
  • 12. PLANNING AHEAD INTEGRATING COMPANY GOALS AND CULTURE OUTLINING EXPECTATIONS, GOALS AND SUCCESS CRITERIA UTILIZING TECHNOLOGY AND ONLINE TRAINING INVOLVING MANAGERS 5 BEST PRACTICES FOR EMPLOYEE ONBOARDING
  • 13. New Employee Success HR • Sourcing, recruiting, hiring • Linking manager and job requirements LEARNING • Links between job role and knowledge/skill needed • Closing gaps MANAGER • Support of both HR and Learning • Support of employee’s acclimation
  • 14. 1.Planning Ahead Understand future needs and potential gaps Character and culture fitJob descriptions and skills
  • 16. Information flow and learning Mission, Strategy and Goals Understanding employee impact 2. Company Goals and Culture
  • 17. Connectedness and Networking 60% of managers who fail to onboard successfully cite failure to establish effective working relationships as a primary reason. SOURCE: SHRM, Onboarding New Employees: Maximizing Success Increase the quantity and quality of connections • Ability to understand the relative value of situations • Areas of subject matter expertise • Key influencers and information • Leveraging technology and enterprise social networks
  • 18. 3. Expectations • Learning preferences • Management style • Performance measurements • Feedback and coaching
  • 19. Purpose and Context Provide context to improve productivity • DRIVE: Mastery, Autonomy, and Purpose • Ambition, entrepreneurialism and attachment • Understanding of organization based on education or experience.
  • 20. Learning resources and content Off-the-shelf and custom video Resource delivery LMS and mobile 4. Technology and Training
  • 21. Developing a New Hire Learning Plan Job Performance Company and Culture • Here’s how you do… • Processes and applications needed • How and where to get the information they need • Job aids, process descriptions, flow charts • Resources and training delivery • The concept, purpose and vision • Your industry and message to the market • Information flow and influence • Org charts and/or team personal interest collages • Help your new employees establish connections and network
  • 22. Developing a New Hire Learning Plan Welcome and Introduction JOB PERFORMANCE Training Room Login Instructions Accessing Your Computer Overview Associates How-to Guide COMPANY AND CULTURE Welcome from President Employee Handbook Company Overview
  • 23. Developing a New Hire Learning Plan Workplace Policy and Compliance JOB PERFORMANCE PCI Compliance PCI Compliance Assessment COMPANY AND CULTURE Employee Awareness Series: Sexual Harassment Ethics for Everyone Undeliverable: Email Etiquette for Today’s Workplace
  • 24. Developing a New Hire Learning Plan Applications and Processes JOB PERFORMANCE How to Use Outlook 2013 MS Office 2013 Excel: Tips, Tricks and Shortcuts Part1 MS Office 2013 Excel: Tips, Tricks and Shortcuts Part2 Community (ESN) How-to-Guide COMPANY AND CULTURE Flexible work policy and time off Career development and promotions Recognition and rewards
  • 25. Provide context to improve productivity • Acclimation and application of learning • Coaching and feedback • Setting expectations and goals 5. Manager Involvement
  • 26. Measuring the Impact Improvement Objectives Business Impact Knowledge Transfer Engagement Levels Employment Brand Automation Consistency of (Positive) Experience Organizational Transformation (business and /or cultural) Accountability—Roles and Responsibilities Attrition Time to Productivity Level of Productivity Ability to Meet Emerging Talent Needs Competitive Position Recruiting Cost Labor Cost Onboarding Administration Cost SOURCE: Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization by Mark A. Stein and Lilith Christiansen
  • 27. New Hire Contribution = Capability + Context + Connections + Tools/Training Organizational Socialization and Insider
  • 28. Key Take-Aways Onboarding and new hire training should be considered a strategic initiative of your organization. Successful strategic onboarding programs are good for the bottom line and the overall health of your organization. The five best practices: planning ahead, integrating your company’s goals and culture, outline expectations, utilize technology and online resources, and get your managers involved.
  • 29. Building Skills Cutting Edge Success at Work – Build Employability Skills • Fast-paced and short • Character-driven TV style comedies • New approach to reaching today’s learners • Laughing, discussing and reacting to behaviors
  • 30. Getting Your New Managers Up to Speed Quickly 1. Congratulations, You're a Supervisor! 2. How Good Do You Want to Be? 3. Personal Traits for Success 4. Establish Credibility to Lead 5. Going From Buddy to Boss 6. Your First Team Meeting 7. Research Your New Team 8. Get Team Feedback from Others 9. Interview Your Team 10.Observe Your Team in Action 11.Develop a Team Strategic Plan 12.Mistakes to Avoid
  • 31. Try out these video lessons and more! Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection. Thousands of videos and unlimited access for your employees. www.bizlibrary.com/free-trial
  • 32. Wednesday, Jan. 27th 1 p.m. Central, 2 p.m. Eastern Wednesday, Feb. 3rd 1 p.m. Central, 2 p.m. Eastern Join us for future webinars! www.bizlibrary.com/webinars For Upcoming and On-Demand Webinars
  • 33. Presenter: Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl . Host: Jessica Petry Sr. Marketing Specialist jpetry@bizlibrary.com @JessLPetry