1. Amy Guinn
105 Glendale Blvd. Phone:678-592-1250
Temple,GA 30179 amylguinn@gmail.com
Objective
I desire the opportunitytobeginmycareerwithyourcompany ina managementposition. I have
gainednewtalentsandstrengthened othertalentsin regardsbuildingsuccessful teams,raisingsales
volume, improvingcustomerandvendorrelations, andloweringshrink overthe lastfew yearswithtwo
bigbox retailers. Ialsohave extensiveexperience indirectcustomerengagementthroughten yearsof
sellingcustomhomesfromstarttofinish. Ihave a reputationof beingaleaderinbothcompaniesinthe
AtlantaDistrictand I am readyto jointhe ranksof othersthathave traveleddownapath of makinga
positive impactonyourorganization.
Experience
2014-present AssistantStore Manager,Petco1709
2013-2014 CompanionAnimal Care Manager,Petco 1729
2012-2013 InventoryManager,Staples
2011-2012 CustomerService Manager,Staples
2004-2014 Real Estate Agent, SharonMcSwain Homes,Brayson Homes,and ReMax
Experience
PetcoAnimal Supplies,Inc. 5/2013-Present
Assistant Store Manager and CompanionAnimal DepartmentManager
 4/2014- present Assignedtostore 1709, Roswell,GA AssistantStore Manager and endedthe
yearwith$2.9 millioninsales. Ourgroomingsalonwas#25 inthe companyfor salesas well as
our Dog Trainingendedat#27 company-wide outof over1400 stores. One of 250 stores to
have a Whole PetsDemonstrationProgram andwasone of 4 storesto be a pilotfora new
technologyinfrastructurethatisbreakingforPetco,Unleashed,andPoochHotels.
 ExceededCustomerService Surveytargetsof 73 by havinga 12 month average of 85.
 Helpedpromote several adoptionpartnersformultiple Petcolocationsandworkedcloselywith
groupsto raise adoptionnumbersandmonetarydonationsthroughsoundpublicrelations
practices and social media. Currentlyexceedingouradoptiontargetby15%.
 Provenleaderinbothstoresassignedtome andhave gainedthe confidence of all store teams
inDistrict48 throughstrongmanagementtechniques. Workedcloselywithseveral General
Managers andhave beenutilizedtotrainteamsandmanagers.
 Forecaststaffingneedsanddevelopweeklyschedulestoprovide optimal staffinginall areas,as
well asbeingresponsibleforall hiringdecisionsandtermination.Responsibleforthe continuous
traininganddevelopmentof associates. Currentlyhave a100% rate on directreporttraining.
Ensure salesassociateshave the necessarytraining,knowledge andcustomerengagementskills
to achieve salesgoalsand tomeetcustomerservice standards,payrolltargetsandrequired
qualificationsfortheirposition. Responsible formeasuringthe performance effectivenessof all
salesassociates,cashiers,andservice associatesandperformongoingfeedbacktoassociates
and conductannual performance evaluation. Trackengagementbetweenstore associatesand
customersforseveral differentareasof store.

2. Amy Guinn
105 Glendale Blvd. Phone:678-592-1250
Temple,GA 30179 amylguinn@gmail.com
 Thispositionisresponsibleforall frontendandcashieractivities. Ensure POSstandards and
policiesare beingadheredto.Suchas,CustomerService,Returns,DonationCollections, general
organization,andsupplyordering
 Assistthe General Managerinexecutingandachievingstore financialbudgetsandstore
operationpolicyandprocedures. Responsible forall recordkeepingfunctions. Ensure budgetis
metin Dog Trainingsalesandquotasare givenandmet. Responsible formeetingorexceeding
the store budget,withregardto sales,profitmeasures andexpensecontrols,shrink, proper
FT/PT mix remove andreductionof accidents. Ensure payroll iswithinbudgetaswell asmaking
sure full andpart time associatesare scheduledforthe properamountof hoursand taking
breaksas well as managinglaborcosts effectively
 Assistthe GM inplanningoutlocationchangesneededtothe gridand ad plannertomaximize
sales. Ensure 100% completionof all adsets. Leadannual inventoryprepandcount.
 5/2013-4/2014 assignedtostore 1729 Sandy Springs,GA CompanionAnimal Department
Manager and upgradedthe care of the live animalsthroughsolidcompliance of state and
federal guidelines. Ensure the properhandlinganddocumentationforall AdoptionAnima
Obeyall federal,state andlocal regulations. Consistentlyreceivedabove expectation audits
fromthe Dept.of Agriculture oneachstore visit. Ensure animal standardsare metand leading
by example ouranimalscome firstphilosophy. Responsible forall livingthings,theircare,and
all the merchandise pertainingtothem. Ensuredall animalsandmerchandise were instockand
on the shelf readyforour guests. MaintainedAquaticsDepartmentwiththe AquaticsSpecialist
as a directreport.
Staples 11/2011-12/2012
 11/2011-11/2012 assigned tostore 2720 Fayetteville,GA CustomerService Manager andended
the year witha Goldrating inCustomerService Surveys. Topassociate forpersonallyhaving
name mentionedoncustomersurveys. Developedstrategiestoimprove customerservice,drive
store sales, lowershrink, andincrease profitability. Insuredcustomerneedsweremet,
complaintswere resolved,andservice wasquickandefficient.Ensuredall products anddisplays
were merchandisedeffectivelytomaximize salesandprofitability. ResponsibleforCashOffice,
all record keeping,cashandcheckreconciliationandLPstandardsand audits.
 11/2012-5/2013 InventoryManager Maintainedproperinventory levelsthrough ensuringthe
company’s autoreplenish inventorysystem wasaccurate aswell asmonthlyP& L reconciliation
and weeklypayroll reconciliation.Leadannual inventoryprepandprocessingthroughRGIS, an
outside inventorycompanyandensuredthatall internal auditscoreswere tostandardsuchas
Loss Prevention,HumanResources,andDistrictCustomerService surveys.

3. Amy Guinn
105 Glendale Blvd. Phone:678-592-1250
Temple,GA 30179 amylguinn@gmail.com
SharonMcSwain Homes,ReMax,BraysonHomes,MuddRealty 6/2004- 12/2014
NewHome SalesAgent, InternetSpecialist,and Realtor
 New Home Sales AgentResponsiblefordailyoperationsof the salescenter,aswell asthe sales
and buildingprocessof millionsof dollarsof inventory.Made certainmycustomers’needsfrom
the buyingprocess,the buildingprocess,andthe warrantyneeds were metall while making
sure my client’s(the builder) bottomlinewasprotected. Thisallowedme todevelopastrong
customerservice mentalitywhererelationshipwaskeytobuildingabusiness. Reviewedall
salesreportsandkeptall negotiations andexpenses inbudget. Ensuredtimelineswere being
metby all contractors and sub- contractors. I alsoorderedand maintainedall inventoryhome
for home sites.
 InternetSpecialistResponsible forall Social/Internetmediaandadvertising.Managedcompany
and personal website. Assistedcustomersthroughthe “chatnow”feature usingLiveperson on
the companywebsite.Made appointmentsforall companysalesagentsandhostesses
throughoutGeorgiaandSouthCarolina. Workedcloselywiththe marketing departmenton
ideasformonthlymarketingcampaignsandmaintainedcompanycontactlistsformonthly
marketingcampaignsthroughSalesforce.
 Realtor Representedthe interestof mybuyingandsellingclients. Assistedinprocuringvendors
for the needsof myclientsincludingfundsourcing. Maintainedadvertisements,websites,and
Mutiple ListingServices. Locatedhomesforbuyersandbuyersforsellers. Ensuredall needs
were caredfor fromlistingtomove inand beyond.