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(And Why It Matters)
Ways
Create Order
IncidentManagement
Systems
If WORSE
comes to
WORST
you want to be able to
protect your guests
from the potential hazards
occurring at your venue
In the midst of any
CHAOS and unruliness
it’s still your job to
create order
and protect them
That’s you
How you
organize your
initiatives
affects
your
guests
Start connecting and
identifying
with your guests
Don’t worry...you don’t have
to sing Kumbaya
What matters most is your ability
to provide your guests
with a remarkable
experience
Wait. Prefer to dowload this
SlideShare as a PDF and view
that way? Click here.
It’s imperative you
understand the many
ways your
IncidentManagement
System (IMS)
can influence your
operation and the
guest experience
When we’re
done you’ll
be rather
privy
as to why using an
IMS is vital to your
Operation’s Success
An Incident
Management System
Moves You
from Chaos
to Order
So, here are
you should use as a
benchmark for your
system
Ways
These apply to
IMS users alike
Current Future
&
IMS

1Instant
communication
The ability to enter
details and status
of an incident
via text,
email
or mobile
handheld
devices
immediately
2allstaffcanmanage
incidentdetailsfrom
multiplelocations
When a user makes or
updates an entry in an IMS
it immediately appears on all
screens for staff with permissions
3SegmentALL
yourdepartments
Permissions allow
your staff to see
what they
need to see.
Segmenting information keeps
people organized – order.
4Organize&
colorcode
incidentsbystatus
Incidents need
color coding
by statusNEW
DISPATCHED
ONSCENE
CLOSED
so nothing
gets overlooked
or omitted
Am I late for
the meeting?
5Eliminatepenandpaper
withadigitalpapertrail
All your communication,
incident details and
related documents
are stored
and can be accessed at
any time in the future to
protect your venue
from potential liabilities
You won’t
need to
stressabout finding
paper reports
in a folder
from three
years ago
in a file cabinet, in the
farthest corner of
the universe
6Linkyour
relatedincidents
When
incidents
come into
an IMS
separately,
BUT are connected
they can be linked to
keep a fullrecord.
More
linking,
less
looking…
YESSSSsssssss!
7Lockincidentdetails
frombeing
tamperedwith
This prevents staff from
accidentally
or purposely
changing
any
incident
details
You’ll avoid
“It wasn’t me”
all together!
8Customization
atyourfingertips
Easily createcustom
fields for incidents
related to
your venue
so that you’re always
documenting information
specific to YOUR venue
9Alertsandnotifications
forincidenttypes
Scheduling and sending
alerts to
multiple
staff
members
is...
18 Ways Incident Management Systems Create Order (And Why It Matters)
When a specific
incident is
reported
a message is remitted
to associated
need-to-know members
of your team
10Manageyour
protocols,processes,
procedures,rules
No matter what
you call them
Set up your protocols
to display in your system
– by incident type –
so that your staff know
exactly what to do
when things go south.
11allocationof
yourresources
View the number and
details of
incidents
assigned to
each of your
departments
and rapid response
teams
Thishelpsyou
determine
whomightbe
fastest
to respond
to an incident
12Taskmanagement
atitsfinest
Send
automatic
notifications
by text,
email or
mobile device
to your staff
No more
SLEEPING
on the job
remind them
when tasks
aredue
13Databaseofpersons
associatedto
previousincidents
Store and easily access
information of persons
previously
involved in
incidents
You
may
find a
repeat
offender
or a
valuedguest
that keeps
experiencing
trouble
You’ll have the
right info to
make an
informed
judgment
call
14Sendingreports
toyourboss
withone click
Reporting features
allow you to pull any
and all information
from these systems
Prove your system’s
ROI
15Inputincidents
withease
STOPwalking
around
aimlessly with
pen and paper
to document
incident details
No need to LOSE HAIR
over the time
it takes to
dispatch
incidents
With an IMS you can
create an incident and
dispatch it IN SECONDS
16Trainingso
yourstaffuses
thesystem
Ensure your solution
provider helps you
COMPLETE your
implementation
AND offers ongoing
support and training
If
they
don’t...
DROP‘EM!
17NoCMMSrequired
torunyourIMS
CMMS =
Computerized
Maintenance
Management
Solution
A web-based
solution lets you
removeyourI.T.
department
from the equation
(gulp)
18GrowyourIMS
betterthanJack
Yes,
that
Jack
With progressive IMS
providers you can GROW
your operation even
easier than Jack did
Scalable
systems
adapt
to YOUR
needs.
twobirds
onestone
zerostress
(that’s
point
#19)
Creating order
doesn’t stop at order
What matters is
what you
GET
from all
the
order
Continuousanalysisof
yourresponsetimes,
resulting in
apositive
guest
experience
pushyourteam
to deliver
turn
guests
intoloyalists
Click below to read
our full article
ISS 24/7, the nation’s leader in facility management and text messaging communication
software for the world’s greatest properties, provides innovative technology to increase
efficiency and effectiveness of facility operations. ISS 24/7 offers software for incident
management, maintenance management, text messaging, inspections, credentialing,
and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the “Technology”). The Technology is a
web-based system designed to enhance the situational awareness, safety, and
security for sporting and entertainment events, security operations and property
management organizations.
About ISS 24/7
Tel: 954.514.8988 • 12411 NW 35th St. Coral Springs, FL 33065 • ISS247.com
Readers interested in learning more about the suite of services for ISS 24/7 should visit ISS247.com.

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